event coordinator resume example with 7+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Summary
Many years of experience working with clients, including VIP segment, lots of experience in retail and holistic healing modalities, dedications to quality service;
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Skills
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Experience
Event Coordinator, 01/2021 to 03/2022
University Of Maryland – Berwyn Heights, MD,
University Of Maryland – Berwyn Heights, MD,
- Oversaw event logistics, venue scheduling and accommodations.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Maintained close communication with clients to mitigate service issues.
- Coordinated vendors, timelines and budgets for events.
- Selected décor and event materials fitting clients' requests and vision.
- Assessed event success and identified improvement areas through client feedback.
- Networked to obtain potential event sponsors.
- Scheduled and managed transportation for event participants.
- Boosted client satisfaction through administration of on-site service requests and event logistics management.
Promotional Sales Representative, 05/2018 to 01/2021
Vail Resorts – Edwards, CO,
Vail Resorts – Edwards, CO,
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Demonstrated product features to align with customer needs.
- Created and implemented store displays, promoting sales and growth.
- Developed key customer relationships to increase sales.
Hostess, 05/2017 to 05/2018
Skillz – San Francisco, CA,
Skillz – San Francisco, CA,
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
VIP Account Manager, 02/2014 to 01/2017
Russian Standard Bank – City, STATE,
Russian Standard Bank – City, STATE,
- Supported sales team members to drive growth and development.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Created presentation materials for sales, customer relations, and management purposes.
- Created and delivered in-depth sales presentations to potential customers.
- Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
Education and Training
Bachelor of Science: Psychology, Expected in 06/2016 Moscow Institute of Psychology - Moscow ,
High School Diploma: , Expected in 06/2010 College of Arts - Mari El, Russia,
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Resume Overview
School Attended
- Moscow Institute of Psychology
- College of Arts
Job Titles Held:
- Event Coordinator
- Promotional Sales Representative
- Hostess
- VIP Account Manager
Degrees
- Bachelor of Science
- High School Diploma
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