Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished and energetic Event Coordinator with a solid history of achievement for large and small events from 300 to over 15,000 diverse attendees. Motivated leader with strong organizational and prioritization abilities, areas of expertise include complex problem solving, operation monitoring, and time management, coordination of events, judgment and decision making. Reliable Project Manager with a Bachelor of Arts degree and background in coordination and implementation of university events established to educate students and community on China and Chinese language. Committed to details, organization, and personal service with over 11 years’ experience in event planning and 25 years in administrative work. Seasoned Inside Sales Associate with more than 20 years of experience in fast-paced industry environment with excellent customer and sales service skills. Track record of achieving exceptional results in sales determining customer needs and processing orders efficiently and correctly. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Creative and self-directed event coordinator with over 11 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader.

  • Events logistics management
  • Health, hotel and food service regulations
  • Vendor and contract negotiations
  • Meeting planning
  • Venue selection
  • Operations coordination
  • Vendor communication and negotiation
  • Event logistics and production
  • Reports preparation
  • Day-of-event coordination
  • Staff Management
  • Conference planning
  • Scheduling
  • Project Management
  • Budget Management
  • Time management
  • Marketing and promotions
  • Volunteer Management
  • Menu planning
Work History
Event Coordinator and Administrative Assistant, 01/2010 - Current
Forward Air Hammond, IN,
  • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
  • Confer with staff at a chosen event site to coordinate details.
  • Inspect event facilities to ensure that they conform to customer requirements.
  • Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
  • Organize registration of event participants.
  • Consult with customers to determine objectives and requirements for events such as meetings, conferences and conventions.
  • Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
  • Review event bills for accuracy and approve payment.
  • Evaluate and select providers of service according to customer requirements.
Inside, 07/2001 - 01/2010
Fort Transfer Fayetteville, AR,
  • Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
  • Plan and develop programs, agendas, budgets, and services according to customer requirement.
  • Hire, train and supervise volunteers and support staff required for events.
  • Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
  • Maintain records of event aspects, including financial details and maintaining budget for event and office.
  • Conduct post-event evaluations to determine how future events could be improved.
  • Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.
  • Direct administrative details such as financial operations, dissemination of promotional materials, and response inquiries.
  • Develop event topics and choose featured speakers.
  • Promote conference, convention and trade show services by performing tasks such as meeting with professional and trade associations, and producing brochures and other publications.
  • Obtain permits from fire and health departments to erect displays and exhibits and serve food at events.
  • Design and implement efforts to publicize events and promote sponsorships.
  • Liaison with visiting Chinese professors, scholars, and members of The University of Akron.
  • Determine customers’ service needs and prepare proposals to sell product or services that address needs.
  • Contact prospective customers to present information and explain available product and services.
  • Sell and spec equipment, such as lift gates and truck parts.
  • Prepare forms and agreements to complete sales.
  • Develop prospects from current commercial customers, referral leads, or sales or trade meetings.
  • Process and enter into database all company lift gate orders.
Customer Service, 01/1983 - 06/2001
Parker Hannifin City, STATE,
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Determine charges for parts requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Owner, 03/1980 - 01/1983
The Craft Garden City, STATE,
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes of warranty issues with product.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers’ claims.
  • Purchase supplies and inventory from vendors.
  • Class instructor for painting, flower arranging and general craft classes.
  • Budget and accounting for maintaining business.
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Stock shelves, racks, cases, bins and tables with new or transferred merchandise.
  • Clean display cases, shelves, and aisles.
  • Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Receive, open, unpack and issue sales floor merchandise.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Resolve customer complaints regarding sales and service.
  • Plan and direct staffing, training, performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Prepare budgets and approve budget expenditures.
  • Direct, coordinate, and review activities in sales and service accounting and record-keeping and in receiving and shipping operations.
Bachelor of Arts: Project Management, Expected in
Malone University - Canton, OH
Associate of Arts: Social Work, Expected in
Stark State College - Canton, OH

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School Attended

  • Malone University
  • Stark State College

Job Titles Held:

  • Event Coordinator and Administrative Assistant
  • Inside
  • Customer Service
  • Owner


  • Bachelor of Arts
  • Associate of Arts

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