Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of each task given and training. Motivated to learn, grow and excel at everything I do. I am a team player committed to learning, developing skills in criminal justice and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Skills
Health, hotel and food service regulations
Vendor and contract negotiations
Office 365
Phone etiquette
Scheduling
Time management
Event planning
Spanish speaking
Multi-line phone proficiency
Team building
Proficient in computers
Administrative support
Sorting and labeling
Social media knowledge
Data Entry Knowledge
Work History
09/2019 to 02/2020
Event CoordinatorScheels Sports – Cedar Falls, IA,
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Generated [Number] leads per special events, resulting in $[Number] new revenues.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Opentable and Toast database.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Planned and executed multiple -guest parties by organizing menus, spaces and special requests.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Office 365.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Assisted managers with quickly resolving service- and food-related issues.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
04/2019 to 09/2019
Payroll ClerkEmsi – Moscow, ID,
Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Updated employee files with new details such as changes in address or salary levels.
Processed employee W-9 and I-9 forms and managed benefits and leave time.
Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce timesheets and mileage documents.
Accurately calculated bonuses, salary increases and overtime.
Updated employee banking records when it was necessary.
Researched and resolved time discrepancies.
Maintained payroll information by calculating, collecting and entering data.
Processed new hire paperwork and documents.
Checked accrued hours against listed hours for leave time.
Verified timekeeping records and handled any discrepancies with employees.
08/2018 to 05/2019
Beauty AdvisorMacy's – Tukwila, WA,
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Offered highly skilled and diverse salon services to over 100 daily customers, including makeup, skincare, and hair-care.
Recommended appropriate products to meet customers' individual needs.
Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Checked prices for customers and processed items sold by scanning barcodes.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Operated cash register for cash, check and credit card transactions with 99% accuracy.
Increased sales 80% by offering advice on purchases and promoting additional products.
Assisted customers by answering questions and fulfilling requests.
Answered questions about store policies and concerns to support positive customer experiences.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Educated customers on promotions to enhance sales.
Education
Expected in 06/2018
High School Diploma: B.f Terry High School - Rosenberg, GPA:
Expected in
: Criminal Justice Wharton County Junior College - Richmond, TX , GPA:
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