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Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
Bilingual in Spanish and French
Scheduling and calendar management
Multitasking and prioritization
Organization and efficiency
Customer service-driven
Budget Management
Experience
05/2010 to 11/2020Event CoordinatorSeaworld Parks | Williamsburg, VA,
Planned and coordinated all phases of assigned events (large and/or small), including set-up, move ins, move outs.
Supervised and trained other administration staff in preparation and implementation of events and projects by applying the principles of personnel management and supervision.
Coordinated the scheduling and technical set up with rental companies and production department for audio and visual equipment and other departments prior to the event.
Met with promoters to determine event layout, equipment needs, physical setup and personnel needed to stage the event.
Learned valuable methods to effectively work with people of all ages, gained supervisor skills, and developed valuable resources and networking skills.
Planned and coordinated materials for board meetings, committee meetings and staff events.
Participated in marketing activities to get new prospective clients and promoted events.
Designed and maintained spreadsheets documenting vendor, facility and guest information.
Organized all event logistics and operations, including facility selection, pricing, transportation, accommodations, food and beverage selections and audio-visual arrangements.
Coordinated vendors, timelines and budgets for events.
Directed event production in collaboration with sponsors, hosts and internal teams.
Maintained close communication with clients to mitigate service issues.
Networked to obtain potential event sponsors.
01/2018 to 10/2020Telework Coordinator Nana Regional Corporation | Big Lake, AK,
Strong organizational skills and ability to prioritize work to meet deadlines.
Accomplished simultaneous objectives by meticulously managing schedules,
monitoring email and prioritizing multiple tasks.
Kept track of appointments, booking reports and travel coordination.
Dealt with high profile clients while understanding the importance of
confidentiality and professionalism.
Negotiated contract agreements between performers, agents and production
companies.
Managed administrative processes and prepared key reports and
documentation.
Set up appointments with customers and oversaw main department calendar.
Created agendas and communication materials for team meetings.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Recognized by management for providing exceptional customer service.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked closely with team members to deliver project requirements, develop
solutions and meet deadlines.
Assisted and coordinated the scheduling for staff zoom meetings.
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
11/2005 to 05/2010Administrative AssistantDel Mar Fairgrounds/ 22nd DAA | City, STATE,
Strong organizational skills and ability to prioritize work to meet deadlines.
Responded to customer emails in a professional and timely manner.
Dealt with high profile clients while understanding the importance of confidentiality and professionalism.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Assisted operations for organization, providing direct support to employees and customers.
Managed phone calls from clients during Entertainment Director's absences and delivered informative answers to questions.
Assisted organizational efforts by filing, entering data and answering phones.
Guided administrative and professional staff through computer and software problems.
Education and Training
Expected in 2010Bachelor of Arts | Mass Media CommunicationsCalifornia State University, San Marcos, GPA:
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