Event Coordinator Resume Example

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

• Helped customers by answering questions and locating merchandise.
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
• Supported managers with organizing store and showcasing new items in eye-catching displays.
• Followed all company policies, rules and procedures to promote company goals and ensure safety.
• Increased store sales by 50% by cross-selling complementary items.
• Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Assisted in ringing up sales at registers and bagging merchandise.
• Increased sales by 98% through suggestive selling and persuasiveness.
• Recommended optimal merchandise based on customer needs and desires.
• Educated customers on product and service offerings.
• Demonstrated products to customers, discussed features and redirected objections to capture sales.
• Mixed and matched paints according to customer specifications.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Stayed up to date on store promotions, payment policies and security practices.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 89%.
• Drove substantial sales in weekly revenue through suggestive selling and by promoting add-on purchases
• Observed customer behaviors to identify security threats and escalate concerns to supervisors.
• Drove sales of books and music products by applying proactive nature, knowledge of customer preferences and active listening skills.
• Used x code register system to ring up customer purchases, process payments and issue receipts.
• Helped customers sign up for loyalty programs and submitted completed paperwork.
• Recommended merchandise to customers based on needs and preferences.
• Communicated with customers about products and services, policies, restrictions and refund policies.
• Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.

Supported store manager with recruiting, interviewing and hiring baristas.

• Trained entire staff of baristas in new smoothie program offerings and procedures.
• Memorized official and off-menu preparations to serve all customer beverage desires.
• Restocked counter and customer areas to maintain adequate items levels for expected needs.
• Addressed and resolved customer concerns by listening and understanding customer needs to maintain brand loyalty.
• Merchandised display cases and diligently promoted prepared foods to drive business revenue.
• Prepared more than 100 drinks per shift with high accuracy and consistently strong customer satisfaction.
• Listened to customer desires and needs to recommend optimal products.
• Protected customers by regularly cleaning and sanitizing work areas and equipment.
• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
• Developed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
• Properly cleaned all equipment, including espresso machine, coffee bar and sanitized counters often
• Provided customers with product details such as coffee blends and preparation descriptions.
• Redesigned coffee menu for improved readability.
• Weighed, ground and packed coffee per customer orders.
• Managed morning rush of customers daily with efficient, levelheaded customer service
• Greeted guests with pleasant smile and superior customer service.
• Educated customers on beverage menu items and provided samples of daily brews.
• Greeted all customers daily, answered questions and recommended drinks and pastries.
• Created hand-crafted beverages based upon customer preferences, resulting in 100% increase in sales.
• Developed knowledge of herbal, black, white, and green teas, including growing practices and flavor profiles.
• Managed 5 team members, including scheduling, training and conflict resolution.
• Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
• Designed and printed menus, recipes and promotions and offers.
• Increased use of recycling and compost programs
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Developed creative and appealing latte art techniques and instructed coworkers in method.
• Received and accurately processed customer payments.
• Resolved customer disputes with tact and professionalism.
• Organized service and seating areas.
• Ordered, received and stocked supplies and retail products.
• Enthusiastically engaged customers during busy periods to keep mood light and fun.

• Evaluated customer account information to assess current issues and determine potential solutions.
• Met or exceeded revenue objectives by promoting products to customers during service, account and sales follow-up calls.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Upheld privacy and security requirements established by certain regulatory agencies.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Assessed customer needs and upsold products and services to maximize sales.
• Answered all inbound calls per day and directed to designated individuals or departments.
• Exceeded company productivity standards by 90% on consistent basis, handling more than 95% of quota each day.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Trained 2 new employees each quarter in procedures and policies in order to maximize team performance.
• Worked with managers to develop service improvement initiatives.
• Cross-trained staff members, resulting in 88% increase in customer satisfaction ratings.