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Event Coordinator Resume Example

Resume Score: 80%

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EVENT COORDINATOR
Summary

Talented entreprenuer with a strong background in planning and executing events for internal and external customers. Proven ability to develop data-driven strategies to promote events and maximize reach. Talented in promoting community outreach and fundraising events. Accomplished in reaching revenue targets and increasing sponsorships.

Accomplished in organizing memorable events reflecting clients' vision. Successful in tracking trends and seamlessly integrating traditional, contemporary and modern customs, tradition, & culture.

Skills
  • Food service knowledge
  • Special events planning
  • Workflow management
  • Donor relations
  • Event calendar management
  • Contract negotiations and administration
  • Catering coordination
  • Cost estimating
  • Business growth
  • Guest relations
  • Budget development
  • Events requirements gathering
  • Vendor management
  • Goal setting
  • Fundraising
  • Records maintenance
  • Records management
  • Sales and marketing strategy
  • Time management
  • Selling event products and services
  • Crisis management
  • Schedule management
  • Corporate events planning
  • Contract negotiation skills
  • Managing events start to finish
  • Social media marketing
  • Monitoring events planning trends
Experience
Event CoordinatorRCI DINING | San Antonio , TX | February 2013 - Current
  • Coordinated vendors, timelines and budgets for events.
  • Drove event attendance by 90% while reducing overhead through delivery of effective marketing and outreach initiatives.
  • Scheduled and booked reservations, managed transportation and secured venues for events.
  • Trained customer service, marketing, and sales teams for events.
  • Organized event logistics, such as scheduling, budget development and management, staffing and communicating with clients in regards to event needs.
  • Designed contracts, collected fees and booked venues for events.
  • Assessed events planning services and related costs.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Maintained close communication with clients to mitigate service issues.
  • Initiated negotiations with vendors and subcontractors to maintain event budget.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Oversaw coordination and management of client event itineraries by implementing process.
  • Organized events, including location selection and booking, scheduling, marketing initiatives, resourcing and seminar coordination.
  • Reviewed orders and validated accuracy of requests.
  • Coordinated guest reservations, arranged transportation and scheduled event venues.
  • Collaborated with sponsors and hosts to promote events.
  • Coordinated and facilitated special events, including weddings and music events.
  • Generated solutions to complex issues relating to project management, ensuring delivery within budget and time constraints.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
  • Capitalized on emerging trends in client markets to strategize methods and solutions.
  • Coordinated graduation ceremony details, including producing program booklets and scheduling venues.
  • Managed event logistics, including venue scheduling, accommodations and menu and beverage offerings.
  • Served as point of contact for staff, contractors, vendors and suppliers.
  • Planned, organized, and executed promotional events.
  • Managed client correspondence, record tracking, conference and event logistics.
  • Mitigated financial variance through careful maintenance of records and thorough auditing.
  • Marketed and publicized weddings and other special events in social calendars.
  • Communicated event timelines to stakeholders for on-time event execution.
  • Negotiated contracts for special shows and negotiated rates with vendors.
  • Maintained good customer relationships by maintaining contact via email and conference calls.
  • Negotiated vendor rates and coordinated contract details.
  • Planned event logistics by performing site evaluations and cost estimates.
  • Developed and retained strong customer rapport through proactive contact.
  • Coordinated all logistics for events, such as scheduling, budget development and management, staffing and liaising with clients about all event needs.
  • Provided logistics management and event planning for large-scale corporate events.
  • Communicated with clients to troubleshoot issues quickly and to their satisfaction.
  • Selected décor and event materials fitting clients' requests and vision.
  • Managed event logistics for large-scale corporate events.
  • Recommended money-saving strategies for events.
  • Organized all event logistics and operations, including facility selection, pricing, transportation, accommodations, food and beverage selections and audio-visual arrangements.
  • Contributed to seminars for facility managers, stylists and consultants.
  • Solicited potential event sponsors and coordinated event planning.
  • Built robust vendor network to secure cost-effective, high-quality products.
  • Planned, coordinated and executed weddingsand special events.
  • Generated reports for leadership regarding event planning activities, including open inquiries, scheduling, cancellations and proposal development.
  • Helped set up venue for special events by locating furniture and building desired arrangements.
  • Attended and participated in industry events.
  • Boosted client satisfaction through administration of on-site service requests and effective management of event logistics.
  • Networked to obtain potential event sponsors.
  • Assessed event success and uncovered room for improvement through client feedback.
  • Monitored orders and verified accuracy.
BooksellerBarnes And Noble | San Antonio , TX | May 2009 - May 2012

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

  • Helped customers by answering questions and locating merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Followed all company policies, rules and procedures to promote company goals and ensure safety.
  • Increased store sales by 50% by cross-selling complementary items.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Increased sales by 98% through suggestive selling and persuasiveness.
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Mixed and matched paints according to customer specifications.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 89%.
  • Drove substantial sales in weekly revenue through suggestive selling and by promoting add-on purchases
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Drove sales of books and music products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Used x code register system to ring up customer purchases, process payments and issue receipts.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.
  • Communicated with customers about products and services, policies, restrictions and refund policies.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Barista Starbucks | San Antonio , TX | February 2007 - February 2009

Supported store manager with recruiting, interviewing and hiring baristas.

  • Trained entire staff of baristas in new smoothie program offerings and procedures.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Addressed and resolved customer concerns by listening and understanding customer needs to maintain brand loyalty.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Prepared more than 100 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Listened to customer desires and needs to recommend optimal products.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Developed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Properly cleaned all equipment, including espresso machine, coffee bar and sanitized counters often
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Redesigned coffee menu for improved readability.
  • Weighed, ground and packed coffee per customer orders.
  • Managed morning rush of customers daily with efficient, levelheaded customer service
  • Greeted guests with pleasant smile and superior customer service.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Greeted all customers daily, answered questions and recommended drinks and pastries.
  • Created hand-crafted beverages based upon customer preferences, resulting in 100% increase in sales.
  • Developed knowledge of herbal, black, white, and green teas, including growing practices and flavor profiles.
  • Managed 5 team members, including scheduling, training and conflict resolution.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Designed and printed menus, recipes and promotions and offers.
  • Increased use of recycling and compost programs
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Received and accurately processed customer payments.
  • Resolved customer disputes with tact and professionalism.
  • Organized service and seating areas.
  • Ordered, received and stocked supplies and retail products.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
Customer Service Representative/Sandwich ArtistSubway | San Antonio, TX | February 2006 - March 2007
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met or exceeded revenue objectives by promoting products to customers during service, account and sales follow-up calls.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Upheld privacy and security requirements established by certain regulatory agencies.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered all inbound calls per day and directed to designated individuals or departments.
  • Exceeded company productivity standards by 90% on consistent basis, handling more than 95% of quota each day.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Trained 2 new employees each quarter in procedures and policies in order to maximize team performance.
  • Worked with managers to develop service improvement initiatives.
  • Cross-trained staff members, resulting in 88% increase in customer satisfaction ratings.
Education and Training
Associate of Applied Science: Cognitive Psychology And PsycholinguisticsNorthwest Vista College | San Antonio, TX
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Resume Overview

Companies Worked For:

  • RCI DINING
  • Barnes And Noble
  • Starbucks
  • Subway

School Attended

  • Northwest Vista College

Job Titles Held:

  • Event Coordinator
  • Bookseller
  • Barista
  • Customer Service Representative/Sandwich Artist

Degrees

  • Associate of Applied Science : Cognitive Psychology And Psycholinguistics

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