Program Manager recognized for enhancing client experiences through immersive events, increasing efficiency and acquiring leads and customers. Known for fostering collaborative relationships, boosting revenues, and creating unique experiences to drive results through collaboration.
Event Coordinator (PT) / Eileen Smith Events - Bridgewater, CT / 05.2012 - 07.2017
Supported event execution by supervising onsite teams, handling client communications, vendor coordination, and timeline management. Executed deliverables and vendor contracts, directing rehearsal/day-of coordination, and acting as the point person during events. Designed décor and materials, organizing layouts, and overseeing event set-up, final inspection, and break-down.
• Optimized event services by identifying pain points within the existing process; logistical layouts, set-up and tear-down, and personnel management
• Customized event materials, edited and proofed programs, invitations, and signage
• Reduced direct costs through partnerships with local vendors and suppliers; always fulfilling obligations or agreements
• Enhanced client satisfaction ratings by delivering superior customer service
Supported event execution by supervising onsite teams, handling client communications, vendor coordination, and timeline management. Executed deliverables and vendor contracts and acting as point person for guests during events. Designed décor and materials, organizing layouts, overseeing event set-up and break-down, rehearsal/day-of coordination.
Managed client engagements from project inception to completion by soliciting and writing project proposals, creating timelines and budgets, and managing project execution. Shaped brand strategies by writing and designing deliverables, and presenting to clients from leading global brands.
Expanded service offerings to include special events and by partnering with parent company and fellow acquisitions. Coordinated all aspects of research production by assisting with client proposals, generating and approving invoices, writing MSAs and SOWs, and managing external vendors and a 60 person in-house team. Oversaw in-field coordination, creating and tracking key project metrics, and evaluating project outcomes to ensure contractual requirements were met.
Assisted with research execution by creating questionnaires, conducting in-home interviews and workshops, analyzing data, and providing strategic insights.
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