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event coordinator taproom manager resume example with 14 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Mixology expertise
  • Team Building
  • Dining room management
  • Verbal and written communication
  • Wine and liquor knowledge
  • Staff training/development
  • Coaching and mentoring
  • Client account management
  • Relationship building
  • Delegation
  • Effective leader
  • Inventory management
  • Recruitment
  • Employee scheduling
  • Scheduling
  • Employee reviews
  • Budget development
  • Product development
  • Legal compliance
  • Type license
  • Training and mentoring
  • Group reservations management
  • Safety awareness
Work History
Event Coordinator / Taproom Manager , 04/2018 - Current
Fiserv, Inc. Stafford, TX,
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Consulted with managers to organize special events and promotions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing Number% improvement over prior onboarding process.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Checked ID cards and verified bar guests were of legal age.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Handled $Amount cash on daily basis, which built trustworthiness and loyalty with owners.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
  • Determined business needs by acquiring client feedback for process improvements.
Licensed Representative, 10/2013 - 03/2019
Necaise Insurance Agency City, STATE,
  • Networked to identify potential new clients and expand geographic territories.
  • Led cross-departmental and divisional workflows supporting risk management.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Capitalized on customer up-sell opportunities resulting in Number% increased revenues.
  • Drove sales by following up with leads and new customers through outbound calls.
  • Identified customer financial service needs to prepare proposals and sell services.
  • Discussed financial options with clients and provided informed suggestions.
  • Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems.
  • Conducted portfolio reviews and met with clients to discuss performance.
  • Oversaw contract performance with preferred partners by managing override payment, performance and projection.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Monitored portfolio performance using online tools such as Software.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
  • Gathered customer information and maintained in CRM database.
  • Maintained regular contact with clients to inform about transactions and performance.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
  • Boosted financial service sales by using cross-selling techniques.
  • Developed advanced product knowledge to share current information while generating and delivering products quotes.
Billing Analyst, 02/2008 - 10/2013
Allegiance Security Group City, STATE,
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Implemented proper execution of monthly collection letters and escalation process.
  • Researched portals issues related to non-payment within e-billing vendor portals.
  • Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
  • Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
  • Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
  • Designed and produced reports to highlight and explain collection issues and balances due, working with clients and attorneys simultaneously.
  • Compiled various reports related to Subject and Subject.
  • Kept tabs on customer contracts outside typical billing schedule.
  • Prepared invoices on bi-weekly basis, effectively sending out bills for upwards of Number customers monthly.
  • Interacted with personnel in Type and Type departments, effectively building lasting relationships.
  • Evaluated aging reports to identify members to be included in monthly outbound collection calls.
  • Submitted alternate billing for clients belonging to special demographics using Software software portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up.
  • Analyzed payment information and applied changes correct customer accounts.
  • Determined key areas prime for process improvements.
  • Provided exceptional service to customers requiring assistance such as account questions.
Education
Associate : Early Childhood Education, Expected in 05/1992
-
Ohio Technical Center At Vantage Career Center - Van Wert, OH
GPA:
Status -
: General Studies, Expected in 05/1992
-
Van Wert High School - Van Wert, OH
GPA:
Status -

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Resume Overview

School Attended

  • Ohio Technical Center At Vantage Career Center
  • Van Wert High School

Job Titles Held:

  • Event Coordinator / Taproom Manager
  • Licensed Representative
  • Billing Analyst

Degrees

  • Associate

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