Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Highlights
  • Professional phone etiquette
  • Excellent communication skills
  • Customer service-oriented
  • Flexible
  • Accurate and very detailed
  • Works well under pressure
  • Team building
  • Invoice processing
  • Filing and data archiving
  • Multi-line phone proficiency
  • Meticulous attention to detail
  • Time management
  • Professional and mature
Experience
Event & Wedding Planner, 04/2013 to 09/2013
Grand Sierra Resort And CasinoReno, NV,
  • Manage office supplies, vendors, organization and upkeep
  • Directed guest and routed deliveries and courier services
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Assisted with event planning, including associated travel and logistical arrangements
  • Consulted with clients t determine architectural performance to meet overall design goals
  • Assisted clients with budget considerations regarding products and material
Call Center Operator, 06/2008 to 02/2009
Leidos Holdings Inc.Jackson, MI,
  • Provide assistance for customers with special billing requests.
  • Promote company products, services, and savings plans when appropriate.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
Manager/ Housekeep Cleaner, 02/2004 to 02/2005
Lewis Cleaning ServiceCity, STATE,
  • Oversee activities directly related to making products or providing services.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Dust and polish furniture and equipment.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Hang draperies and dust window blinds.
  • Wash dishes and clean kitchens, cooking utensils, and silverware.
  • Assign duties to other staff and give instructions regarding work methods and routines.
Customer Service Representative, 05/1998 to 06/2000
Ginger's Petals & BowsCity, STATE,
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Provide assistance for customers with special billing requests.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
Education
GED: , Expected in
Mesquite High School - Mesquite, TX
GPA:

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Resume Overview

School Attended

  • Mesquite High School

Job Titles Held:

  • Event & Wedding Planner
  • Call Center Operator
  • Manager/ Housekeep Cleaner
  • Customer Service Representative

Degrees

  • GED

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