Event & Wedding Planner, 04/2013 to 09/2013 Grand Sierra Resort And Casino – Reno, NV,
Manage office supplies, vendors, organization and upkeep
Directed guest and routed deliveries and courier services
Answered and managed incoming and outgoing calls while recording accurate messages
Assisted with event planning, including associated travel and logistical arrangements
Consulted with clients t determine architectural performance to meet overall design goals
Assisted clients with budget considerations regarding products and material
Call Center Operator, 06/2008 to 02/2009 Leidos Holdings Inc. – Jackson, MI,
Provide assistance for customers with special billing requests.
Promote company products, services, and savings plans when appropriate.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Solicit sales of new or additional services or products.
Manager/ Housekeep Cleaner, 02/2004 to 02/2005 Lewis Cleaning Service – City, STATE,
Oversee activities directly related to making products or providing services.
Manage staff, preparing work schedules and assigning specific duties.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Dust and polish furniture and equipment.
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
Hang draperies and dust window blinds.
Wash dishes and clean kitchens, cooking utensils, and silverware.
Assign duties to other staff and give instructions regarding work methods and routines.
Customer Service Representative, 05/1998 to 06/2000 Ginger's Petals & Bows – City, STATE,
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Solicit sales of new or additional services or products.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Provide assistance for customers with special billing requests.
Perform clerical duties such as typing, proofreading, and sorting mail.
Education
GED: , Expected in Mesquite High School - Mesquite, TX GPA:
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