- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
- Professional phone etiquette
- Excellent communication skills
- Customer service-oriented
- Flexible
- Accurate and very detailed
- Works well under pressure
- Team building
| - Invoice processing
- Filing and data archiving
- Multi-line phone proficiency
- Meticulous attention to detail
- Time management
- Professional and mature
|
Event & Wedding Planner, 04/2013 to 09/2013
Grand Sierra Resort And Casino – Reno, NV,
- Manage office supplies, vendors, organization and upkeep
- Directed guest and routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Assisted with event planning, including associated travel and logistical arrangements
- Consulted with clients t determine architectural performance to meet overall design goals
- Assisted clients with budget considerations regarding products and material
Call Center Operator, 06/2008 to 02/2009
Leidos Holdings Inc. – Jackson, MI,
- Provide assistance for customers with special billing requests.
- Promote company products, services, and savings plans when appropriate.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Solicit sales of new or additional services or products.
Manager/ Housekeep Cleaner, 02/2004 to 02/2005
Lewis Cleaning Service – City, STATE,
- Oversee activities directly related to making products or providing services.
- Manage staff, preparing work schedules and assigning specific duties.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Dust and polish furniture and equipment.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Hang draperies and dust window blinds.
- Wash dishes and clean kitchens, cooking utensils, and silverware.
- Assign duties to other staff and give instructions regarding work methods and routines.
Customer Service Representative, 05/1998 to 06/2000
Ginger's Petals & Bows – City, STATE,
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Solicit sales of new or additional services or products.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Provide assistance for customers with special billing requests.
- Perform clerical duties such as typing, proofreading, and sorting mail.
GED: , Expected in
Mesquite High School - Mesquite, TX
GPA:
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