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Esthetician Resume Example

Resume Score: 80%

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ESTHETICIAN
Summary

Licensed skin care specialist seeking a position as an Esthetician that will allow me to utilize my education and training in a professional and friendly environment with the opportunity for advancement.

Highlights
  • Skin analysis
  • Facials
  • Extractions
  • Waxing
  • Facial massage
  • Brow/lash tinting
  • Body wraps
  • Makeup application
  • Product recommendations
  • Customer service
Experience
Esthetician05/2013 to CurrentCompany NameCity, State

Sold salon-exclusive skin care products and encouraged service upgrades.Educated clients on skin care procedures and products.Vastly improved appearance of clients' skin through non-surgical processes.Provided excellent customer service and skin care treatments to all clients.Maintained appropriate decorum and professionalism at all times.Maintained rigorous standards of sanitation and sterilization as directed by law and the spa's policies and procedures.


Manager 01/2007 to 01/2012Company NameCity, State

Managed the performance of Level 1 and Level 2 services and support to clients and ensured that service levels were achieved. Responsible for managing procedures related to identification, prioritization, and resolution of client request, including the monitoring, tracking and coordination of the Service Desk functions.


  • Managed the performance to ensure that service levels were achieved.
  • Hired, trained, and supervised team of analysts.
  • Planned and conducted performance appraisals, administered disciplinary actions, salary recommendations and promotions .
  • Monitor daily activities and performance to ensure compliance with all service agreements.
  • Compile and analyze data, prepare daily reports on call volume, abandon rate, carry over, and outages for senior management.
  • Review help desk operations, software and user needs. Forward recommendations regarding enhancements or potential operational improvements.
  • Review daily problem management tool to ensure team consistency regarding troubleshooting methods, accuracy of call log, and user profile information. Maintain compliance with all standard operating procedures.
  • Tracked and analyzed trends and generated statistical reports.

Technical Manager01/1990 to 01/2007Company NameCity, State
  • Supervised team of Level 2 analyst
  • Administered department training and development programs for all support analyst.
  • Directed the generation of the Knowledge base utilized by the support staff, which significantly increased the accuracy, efficiency and productivity of all support analyst.
  • Monitored and compiled monthly service information, and reported to senior management.
  • Performed annual reviews of all personnel.
  • Lead team where 80% of members received awards for outstanding performance.
Senior Support Analyst01/1980 to 01/1990Company NameCity, State
  • Assisted Technical Support Manager in all facets of support in addition to the responsibilities of technical support analyst.
  • Provided technical support to end users. Viewed calls, performed troubleshooting, routed calls to appropriate service group as necessary.
  • Maintained call and problem management logs, followed up with all users to ensure resolution of problems.
  • Monitored and maintained desk side queue, dispatched technical service personnel to user locations.
Education
Esthetics2012Aveda InstituteCity, State
Bachelor of Science: Technical Management1999Devry Institute of TechnologyCity, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Aveda Institute
  • Devry Institute of Technology

Job Titles Held:

  • Esthetician
  • Manager
  • Technical Manager
  • Senior Support Analyst

Degrees

  • Esthetics 2012
    Bachelor of Science : Technical Management 1999

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