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Home: 000-000-0000 | Cell: 000-000-0000
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High-energy Guest Service Agent focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy highly accurate and efficient in data entry and general operations.
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- Accept general mail and sign for deliveries but forward to the GM for sorting
- Block and pre-register for guests as instructed
- Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby
- Complete all transactions and daily deposits and verify float counts
- Arrange for shuttle services and assist with all other guest transport needs
- Confirm sufficient supplies are ready and available to last the entire shift
- Direct phone calls as necessary and ensure incidental services (movies phones video games etc.) are active or restricted
- Streamlined effective operations when acting as swing manager coordinating personnel scheduling and developments with guest reservations and large-scale bookings
- Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy
- Solid experience in accounting functions such as account Payable/Receivable and auditing
- Improved property management functionality by submitting key change requests
- Coordinated sale and planning for wedding parties and events
- Maximized revenues partnering with regional manager to forecast rates based on market trends
- Confirmed reservation in system and reviewed all noted information
- Promoted positive guest relations to all individuals approaching the Front Desk
- Liaised with vendors to resolve issues with Internet phone and in-room movies
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