Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

My professional background most recently includes over 10 years experience in banking and credit card call center training including but not limited to sales, fraud prevention, new accounts, customer service and escalation level assistance. I have worked on location in office as well as remote work at home access. On occasion, when chosen, I have enjoyed the opportunity to travel to other branded sites to assist with instituting new computer operating systems and educating fellow employees on using them.

Core Strengths
  • High customer service standards including concerns or complaints
  • Escalations specialist
  • Proficient in Microsoft Office, Word, Outlook and Lync Communicator
  • Interoffice training systems such as Intradiem as well as online schedules and timesheet systems Esp, NATA, NMIS

  • Troubleshooting skills for website assistance
  • Remote Home office experience
  • Peer to Peer coaching specialist
  • Team leader in volunteer projects
  • Dedicated to process improvement assisting with testing projects
Escalation Specialist Customer Service, 01/2008 to 06/2017
Monarch Casino Black HawkBlack Hawk, CO,
I began my career with Citi in the Fraud Early Warning department and New Accounts Division before transferring to Base customer service operations. This is where I found my strength to excel in customer satisfaction by demonstrating call ownership and resolution. Being successful in these areas enabled me to be promoted to an Escalation Specialist. I have worked in office as well as working remotely from home while still meeting or exceeding all department metrics. I recently resigned due to relocation.
Bank Teller, 01/2007 to 01/2008
XeroxMansfield, OH,
My duties as a teller included cash management and balancing of funds daily as well as opening, managing and closing accounts. Face to face interaction with customers also required professional and courteous customer service.
Telemarketing Sales, 07/1995 to 1996
Fingerhut Call CenterCity, STATE,
Entry level training in a call center environment educated me in using multiline phones systems and upselling options.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

    Job Titles Held:

    • Escalation Specialist Customer Service
    • Bank Teller
    • Telemarketing Sales


      By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

      *As seen in: