- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
My professional background most recently includes over 10 years experience in banking and credit card call center training including but not limited to sales, fraud prevention, new accounts, customer service and escalation level assistance. I have worked on location in office as well as remote work at home access. On occasion, when chosen, I have enjoyed the opportunity to travel to other branded sites to assist with instituting new computer operating systems and educating fellow employees on using them.
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Monarch Casino Black Hawk – Black Hawk, CO,
I began my career with Citi in the Fraud Early Warning department and New Accounts Division before transferring to Base customer service operations. This is where I found my strength to excel in customer satisfaction by demonstrating call ownership and resolution. Being successful in these areas enabled me to be promoted to an Escalation Specialist. I have worked in office as well as working remotely from home while still meeting or exceeding all department metrics. I recently resigned due to relocation.
Xerox – Mansfield, OH,
My duties as a teller included cash management and balancing of funds daily as well as opening, managing and closing accounts. Face to face interaction with customers also required professional and courteous customer service.
Fingerhut Call Center – City, STATE,
Entry level training in a call center environment educated me in using multiline phones systems and upselling options.
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