Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Driven Equal Opportunity Specialist with 8 years of experience in employment and training with proven skill in investigation tactics. Adept at recordkeeping and working closely with both employees and supervisors. Successful at making long-term workplace changes. Proficient in civil rights laws and staying up-to-date on equal opportunity guidelines. Qualified for equal employment opportunity work and employee training.

  • Research reporting
  • Problem resolution
  • Supervision
  • Process improvement
  • Career exploration assessments
  • Federal laws knowledge
  • Relationship development
  • Operational improvement
  • Educational programs
  • Hiring practices
Work History
Equal Employment Officer, 11/2016 - Current
Trinity Health Corporation Holland, MI,
  • Reviews and responds to American Disabilities Act (ADA) requests for accommodations and determine urgency of situation in order to request in correct time frame as prescribed by policy.
  • Reviews existing Alabama Department of Corrections (ADOC) Administrative Regulations, facility Standard Operating Procedures and AD's to assess compliance with ADA and provide recommendations.
  • Review complaints and claims from workplaces about civil rights, determining validity and helped build satisfactory resolutions.
  • Inspects the facility monthly for ADA compliance and reports deficiencies within 24 hours.
  • Drafts sound analytical decisions supported by EEO case law on requests for accommodations.
  • Perform EEO counseling, audits, and deep document reviews to verify compliance with applicable laws.
  • Monitor employees for compliance with equal opportunity laws, identified violations and implemented corrective action.
  • Reviews existing Administrative Regulations, facility Standard Operating Procedures and AD's to assess compliance with ADA and provide recommendations.
  • Attend annual, quarterly, and annual meetings with the Statewide ADA Coordinator and to update knowledge and to discuss the facility's compliance.
  • Provide technical EEO advice to employees, supervisors and managers.
  • Devote special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Interpret civil rights laws, equal opportunity regulations, and ADA for individuals.
  • Prepare reports related to investigations of equal opportunity complaints and ADA complaints.
  • Interview persons involved in complaints to verify case information.
  • Develop guidelines for nondiscriminatory practices.
  • Assist with delivering EEO Training to personnel.
  • Respond to staff questions about ADA.
WIOA Employment Security Representative, 03/2012 - 11/2018
Alabama Department Of Labor City, STATE,
  • Achieved or exceeded department metrics and quotas including interviews, hires, and job placement goals.
  • Identified accessible sources for vocational, educational, and training programs to enhance client job skills and achieve employment goals.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Planned and executed meetings to connect organizational representatives, community members and clients.
  • Supervised the WIOA Work-Based Learning (WBL) program assisting individuals in part-time, temporary apprenticeships and/or internships to create a career path and build work history.
  • Case managed over 500 customers monthly to track performance in their academic program and assist participants in obtaining and maintaining employment via follow-up services.
  • Provided core services such as skills assessments, job search assistance, training referral, career guidance, career center services, resume preparation, and labor market information regarding services offered to both employers and job seekers.
  • Promoted employment opportunities through online postings, onsite employer visits, public job fairs and other effective resources.
  • Assisted with verification, data collection and data entry for placement reporting and maintained placement records and reports to comply with Standards of Accreditation.
  • Conducted job shops and soft skills training classes to improve clients' employment potential.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with employers to understand needs and provide On-the-Job Training (OJT) funds to assist with hiring new employees.
  • Maintained payroll for OJT information by calculating, collecting and entering data.
  • Verified timekeeping records and handled any discrepancies with OJT participants and the participants' supervisors at various employers.
  • Processed new hire paperwork and documents.
  • Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
  • Reviewed contract plans and OJT program specifics for thorough understanding.
  • Managed bidding process and award of purchases and delivery orders for construction contracts.
  • Reviewed employer compensation practices to ensure compliance with state and federal legislation.
  • Checked worksites for placement of mandatory employment posters pertaining to the Fair Labor Standards Acts, Family Medical Leave Act, OSHA and EEOE notices.
  • Trained program providers to ensure the programs are up to par with the most up-to-date guidelines.
  • Served on the Easter Seals of Central Alabama business advisory board.
Certified Pharmacy Technician, 11/2010 - 03/2012
Health Informational Designs City, STATE,
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Processed over 300 prior authorization claims resubmits and approved or denied claims on criteria set-forth by private and state-provided insurance in a fast-paced call center environment.
  • Reviewed and verified patient, physician, pharmacy, and drug information provided on incoming prior authorizations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Adjusted and processed prior authorizations in a timely manner over the phone for pharmacies and physician offices.
Doctorate: Management in Organizational Leadership, Expected in 2020
University of Phoenix - Phoenix, AZ,
MBA: Master of Business Administration, Expected in 2009
ITT Technical Institute - Indianapolis, iN,
Bachelor of Arts: History, Expected in 2005
The University of Alabama - Tuscaloosa, AL

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School Attended

  • University of Phoenix
  • ITT Technical Institute
  • The University of Alabama

Job Titles Held:

  • Equal Employment Officer
  • WIOA Employment Security Representative
  • Certified Pharmacy Technician


  • Doctorate
  • MBA
  • Bachelor of Arts

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