Equal Employment Officer resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Multi-talented Organizational Leadership and Development professional consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of equal employment, diversity and inclusion, and program management.


Successfully increased the Alexander City Community Based Facility rating from 78% to a 98% rating for the ADA Annual Audit within 12 months servings as the Equal Employment Officer for the Alabama Department of Corrections.

  • Research reporting
  • Relationship development
  • Operational improvement
  • Educational programs
  • Team management
  • Federal laws knowledge
  • Supervision
  • Process improvement
  • Career exploration assessments
  • Hiring practices
  • Project organization
  • Change Management
  • Issues resolution
  • Strategies and goals
Work History
11/2018 to Current Equal Employment Officer Dlh Holdings Corp. | Augusta, GA,
  • Supervise and maximize team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Reviews and responds to American Disabilities Act (ADA) requests for accommodations and determine the urgency of the situation in order to the request in the correct time frame as prescribed by the policy.
  • Reviewed complaints and claims from workplaces about civil rights, determined validity and helped build satisfactory resolutions.
  • Performed audits and deep document reviews to verify compliance with applicable laws.
  • Monitored employees for compliance with equal opportunity laws, identified violations and implemented corrective action.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Collect and analyze information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Reviews existing Administrative Regulations, facility Standard Operating Procedures and AD's to assess compliance with ADA and provide recommendations.
  • Attend annual, quarterly, and annual meetings with the Statewide ADA Coordinator and to update knowledge and to discuss the facility's compliance.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
03/2012 to 11/2018 WIOA Employment Security Representative Alabama Department Of Labor | City, STATE,
  • Assisted youth, adults, dislocated workers with employment placement and training under the Workforce Innovation and Opportunity Act (WIOA).
  • Optimized student educational strategies with clear advice on course choices, progression and career options.
  • Achieved or exceeded department metrics and quotas including interviews, hires and job placement goals.
  • Advised individuals on job search strategies, resume development and interviewing.
  • Identified accessible sources for vocational, educational and training programs to enhance client job skills and achieve employment goals.
  • Promoted employment opportunities through online postings, onsite employer visits, public job fairs and other effective resources.
  • Assisted with verification, data collection and data entry for placement reporting and maintained placement records and reports to comply with Standards of Accreditation.
  • Kept institution financially sound by tracking expenses and maintaining detailed records.
  • Assisted students and graduates with securing employment by building relationships with employers on regional and national levels.
  • Conducted job shops and soft skills training classes to improve clients' employment potential.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Attended business functions, advisory board meetings and professional organization meetings for networking and employer development.
  • Supervised the WIOA Work-Based Learning (WBL) program assisting individuals in part-time, temporary apprenticeships and/or internships to create a career path and build work history.
  • Served as the Business Services Representative from April 2014 to June 2015 to help stimulate the local economy by serving as liaison between employers, local officials, and employees to address concerns about the labor force.
  • Serviced as the Youth Program Coordinator from July 2015 to November 2016 to assist youth create a career path and build work history.
11/2010 to 03/2012 Certified Pharmacy Technician Health Informational Designs | City, STATE,
  • Processed over 300 prior authorization claims resubmits and approved or denied claims on criteria set-forth by private and state-provided insurance in a fast-paced call center environment.
  • Reviewed and verified patient, physician, pharmacy, and drug information provided on incoming prior authorizations.
  • Adjusted and processed prior authorizations in a timely manner over the phone for pharmacies and physician offices.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Expected in Doctor of Management in Organizational Leadership | University of Phoenix, Phoenix, AZ, GPA:
Expected in MBA | ITT Technical Institute - Indianapolis, Indianapolis, IN GPA:
Expected in Bachelor of Arts | History The University of Alabama, Tuscaloosa, AL GPA:

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Resume Overview

School Attended

  • University of Phoenix
  • ITT Technical Institute - Indianapolis
  • The University of Alabama

Job Titles Held:

  • Equal Employment Officer
  • WIOA Employment Security Representative
  • Certified Pharmacy Technician


  • Doctor of Management in Organizational Leadership
  • MBA
  • Bachelor of Arts

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