Equal Employment Manager, 12/2006 to 08/2013 Department of Veterans Affairs – Clarksburg, West Virginia
Served as principal advisor to the Medical Center Director and managed the Equal Employment Opportunity program to include Special Emphasis Programs, the Affirmative Employment Plan, Alternate Dispute Resolution, and Complaints Processing System for the Department of Veterans Affairs Medical Center.
Coordinated and chaired the local Reasonable Accommodation Committee.
Analyzed workforce data and developed statistics upon which affirmative employment plan could be based.
Prepared and implemented the agency's Affirmative Employment Plan.
Responsible for the development and promulgation of policy and procedures to carry out the agency's EEO programs and increasing diversity.
Kept abreast of legislation, executive orders, court decisions, rulings of cognizant Federal authorities and other events related to Federal EEO and Civil Rights Programs.
Furnished advice and assistance to managers, interpreted published material, and recommended appropriate actions in a wide variety of situations.
Prepared, coordinated and implemented the EEO complaint process, EEO reports, EEO compliance functions to assure proper, equitable, and expeditious action.
Conducted hospital-wide training for new hires, and supervisors on equal employment opportunity.
Prepared, organized and presented to departments and staff on handling and resolving conflict, utilizing effective communication techniques, and strategies to build effective teams.
Served as a Certified Federal Mediator.
Women Veterans Program Manager , 04/1997 to 12/2006 Department of Veterans Affairs – Clarksburg, West Virginia
Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
Identified process improvements in the day-to-day functioning of the Women Veterans Clinic.
As Triage Nurse, coordinated ambulatory care nursing activities to ensure availability of appropriate medical support staff for client care issues.
Led clinical team in delivering care services that promoted optimal resident health.
Chaired Women Veterans Program Advisory Committee.
Designed, led, and analyzed data compiled from a 15 month Needs Assessment of women assigned to the Clarksburg VA Medical Center Women Veteran Clinic.
Established best practice standards for Women Veteran clinic operations.
Designed and distributed a survey instrument for women assigned to the clinic to provide feedback for improvement of services.
RN for Surgery Clinic, Podiatry Clinic, Specialty Care Clinic, Primary Care Clinic.
Nurse, 04/1997 to 06/2002 Department of Veterans Affairs – Clarksburg, West Virginia
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Responsible for triaging walk-in patients for acute and same day medical problems that presented to the Primary Care Clinic
Collaborated with services internal to the VA to facilitate care transition to effectively meet the patient's needs.
Provided patient and family health education with a focus on self-management, prevention and wellness, based on patient's goals.
Improved health outcomes for patients in the following nursing areas: Mental Health , Cardiology, Podiatry, and Primary Care Clinics by providing effective, appropriate, compassionate care with a focus on self-management education, and prevention strategies.