epic workflow analyst resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
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Summary
Multi-talented Clinical Applications Analyst with 7 years Healthcare Information Technology experience. Coupled with 10+ years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with a flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.
Skills
Organization
Decision-making
Maintenance & Repair
Customer service
Leadership/Management
Analytical
Team Player
Technical Skillset to include: PowerPoint, Excel, Word, Windows, Visio
EMR Specialties: Epic, Meditech, Cerner, Athena, and Allscripts.
Experience
Epic Workflow Analyst, 11/2020 - 06/2021 Orange Regional Medical Center – Middletown, NY,
Reviewed established procedures to assess areas in need of improvement.
Collected, tracked and evaluated current business and market trend data.
Manage integration process between internal provider master files and Epic,
Participate in the design, build, and testing of Epic application and work flows.
Modify templates in Ambulatory and Inpatient departments.
Act as liaison between the customer and the technical team, making teamwork and collaborative skills essential Identify and validate business objectives, and generate solutions that align technology strategy and healthcare standards.
Answer questions posed by end users as they use the system. Troubleshoot and report any error messages, printing issues, security problems, and enhancement suggestions.
Worked with multiple teams to ensure Immunizations, FAMS, Referrals, POCT and Outpatient labs worked as designed.
Created lab test scenarios and ran tests to pass outpatient labs for clinics and draw stations.
Trained lab staff in preparation for go live with CPOE and transcribing paper orders.
Epic Ambulatory Analyst, 12/2019 - 09/2020 Our Lady Of The Lake Regional Medical Center – Prairieville, LA,
Assist build team with Smart Sets, Smart Texts, HRV, Classes and Pools, Security Classes, Profiles, SER, EMP and WFE cleanup prior to go-live for five go lives.
Participating in meetings with multiple specialty departments to decide model system build versus custom content build for Smart Sets, Smart Texts, Smart Phrases, BPAs, and other clinical content builds (CCBO) prior to go-lives for Waves 3, 4, 4A and 5.
Developed and managed project plans while providing status updates to management.
Created, oversaw, and updated policies, information, standards, and guidelines on regular basis.
Prepared and presented technical proposals for clients.
Explored new technologies and tools that quality assurance team could use for testing purposes.
Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
Data Courier team member for data migration and daily change control calls as assigned.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Epic Application Analyst, 02/2018 - 03/2019 Baptist Healthcare System, Inc. – Corydon, IN,
Future State Device Planning, Epic Print Mapping, Technical Dress Rehearsal(TDR), Business Continuity Access(BCA)
Current state analysis of hardware to determine future state requirements for Epic.
Coordinate, test, and triage break/fixes among workstations, printers, status boards, paper scanners, barcode scanners, and faxing from Epic.
Coordinate, test, and triage break/fixes among workstations, printers, status boards, paper scanners, barcode scanners, and faxing from Epic Assess user needs through regular onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows.
Act as a resource to coworkers regarding build and workflow in specialty areas.
Create system specifications and workflow documents for new projects and/or features and maintain/update existing specifications and project documents for complex clinical initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables.
Identify system optimization and enhancements and collaborate with vendors and other IT analysts in order to design and implement effective solutions.
Identify trends and detects/anticipates problems early and act as a third level of support while mentoring and training junior staff members.
Facilitate/organize team and cross-team meetings and maintain appropriate meeting records.
Research issues and use independent analysis and judgment to produce solution options to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences.
Builder for the MAR and Preference List for 45 practices.
Set up Print Mapping prior to Go-Live.
Required to make sure all new providers have the correct Access, In-Basket Settings, SER, EMP, and SureScripts set up.
Set up new users EMP templates and insured they had access, correct template, classifications, service areas, & report groups.
Build department records for 10 practices(Family Practice, Sleep Lab, Behavior Health, Wound Clinic, & Family Medicine)
Gathered all the information need for 10 practices to go-live with Epic using the DCT.
Lead meetings with these practices to prepare them for upcoming changes.
Provided one-on-one training outside of the classroom to provide more detailed system understanding.
Upgraded from 2015 to 2017 during the course of the implementation period.
Created workflows for the specialty practices including Oncology(Beacon), Sleep Study, & Psychology.
Participated in the go-live and resolution of all heat tickets put in during and after the go-live.
Meet with leadership, providers, and clinic managers 6 weeks after go-live to discuss enhancements and ways to improve.
Visit each clinic on a weekly basis to monitor and assist with any workflow issues.
Work remotely to solve issues by walking a provider through the process step by step or remote in to see the issue first hand.
During my exit phase of the system being live I mentored 2 full-time analysts on how to perform day to day activities which included: Monitoring the Heat System, being on call, guided them step by step on a build from beginning to end, being a team player, going above and beyond to make sure the client is satisfied, and always staying on top of emails.
Education and Training
Bachelor of Arts: Business Administration And Management, Expected in 05/2004 - The Ohio State University - Columbus, Ohio, GPA: Status -
Licensed Practical Nurse: Nursing, Expected in 12/2016 - Hondros College of Nursing - Westerville, OH GPA: Status -
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