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EPIC Support Analyst and IT Coordinator Resume Example

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EPIC SUPPORT ANALYST AND IT COORDINATOR
Objective
A position as an FILLER by implementing my broad knowledge of assorted EPIC modules, utilizing your clinical and business requirements, and being the liaison between the technical and non-technical individual.
Skills
  • Multiple years of experience offering outstanding services to a diverse clientele, with a lifelong vested interest in expanding and increasing knowledge in all things information technology. 
  • Highly organized and efficient. Will create an office system that improves workflow and enhance the overall environment. 
  • Terrific telephone and interpersonal skills. Capable of developing a rapport with end users, identifying key needs and desires, and introducing them to the most appropriate solution.
  • Skilled in conveying information clearly, creatively, and concisely in order to ensure optimal understanding in any given situation. 
Work History
Jamaica Hospital Medical CenterEPIC Support Analyst and IT Coordinator | City , STATE | April 2014 - Current
  • Acted as a major contact point for end users, EPIC Trainers, EPIC Builders, EPIC Analysts, directors, and the CIO of 2 hospitals and 9 clinics by responding to a high volume of inquiries and scheduling the appropriate solution for all technological needs. 
  • Instructed and assisted doctors, nurses, and a sundry of other end users with various aspects of EPIC's assorted modules in order to provide optimal patient care and medical record keeping. 
  • Familiarity with multiple EPIC modules, Active Directory, Kaseya, Lawson, Kronos, SoftLab, IT Security, Data Center Maintenance, Sophos email and external memory encryption, Cactus software verification, GroupWise, MSPDI, and general computer troubleshooting including hardware and software. 
StaplesOn-Site Certified Technician | City , STATE | January 2013 - April 2014
  • Diagnosing and troubleshooting a variety of Windows processing issues and applying optimal solutions to ensure the quality and longevity of the computer at hand. 
  • Installation of computer peripherals, including, but not limited to hard drives, motherboards/logic boards, RAM, Wi-Fi card adapters, processors, power supplies, and accessories such as printers and monitors. 
  • Software and custom system configuration including data backups, virus removals, system restoration, operating system installation, and Wi-Fi/server configuration.
Education
Bachelor of ArtsPhilosophy, English, and Pre-Law New York UniversityCity, State | 2012
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Resume Overview

School Attended

  • New York University

Job Titles Held:

  • EPIC Support Analyst and IT Coordinator
  • On-Site Certified Technician

Degrees

  • Bachelor of Arts Philosophy, English, and Pre-Law

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