Seasoned medical professional in a busy medical office serving in family practice. Skilled in the care, processing, and treatment of patients suffering from a variety of diseases such as asthma, hypertension, diabetes. Well-respected as a computer liason. Excellent reputation for patient service and superior clinical skills.
Skills
Strong interpersonal skills
Compassionate professional
Dedicated to excellence
Good clinical judgment
Humane and respectful
Culturally sensitive
Conflict resolution ability
Medical Billing and Coding Fluency in EPIC EMR Data Entry (80 WPM) Proficiency in vital signs Specialized in Family Practice/Internal Medicine
Work History
01/2013 to 05/2014
Epic Super UserAtrium Health – , ,
Attend meetings on education for upgrades to Epic EMR.
Provide instruction to healthcare team on new components and functions to Epic to ensure that it is properly understood and executed for optimization of patient records.
Instruct and support physicians and nurses in use of Epic EMR to boost productivity and maximize efficiency.
08/2011 to Current
Registered Medical AssistantCommunity Health System – Malden, , Serving as a vital member to a family practice physician, working together to ensure optimal patient care and overall efficiency of meeting all patient needs. Also serving as a key member of the healthcare team of family practice, assisting in an interdisciplinary team of nurses and four physicians to execute smooth daily functioning of the office.
Consistently praised for efficient handling of administrative duties (e.g. answering phones, scheduling appointments, maintaining medical records, and patient processing) that allows the physician to give complete focus to the health concerns of the patient/s
Demonstrates proficiency in taking patient medical histories and vital signs, as well as in performing injections and various diagnostic procedures and laboratory tests (e.g. EKGs, urinalysis, pregnancy testing, mono testing, flu testing, strep testing).
Ensure the daily cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment.
Help to implement practice's quality assurance and control program. Efforts ensure compliance with HIPAA and OSHA regulations, leading to improved patient care/satisfaction.
React calmly and effectively in emergency situations, and added the personal, caring touch that immediately puts patients at ease.
Assist MD in various procedures (e.g. pap smears, debridement, suturing, mole/cyst removal, colposcopies, toenail removal, vasectomies and wound care)
Clean instruments and send out for sterilization
Provide patient/s with one-on-one time to ensure that they are understanding what is recommended to them to achieve optimal health.
Return patient calls and emails with care and concern to help them with their various health care needs, including translating physician advisement into language that they could relate to and understand effectively (e.g. lab results, MRI/CT results, cardiac testing results, medication changes, refills, lab orders, imaging orders, referrals to various specialties, and other answer to health questions and concerns).
Work with a triage RN directly to ensure that patient/s with specific health issues/concerns are immediately taken care of and directed to the appropriate facility.
Complete all medication refills for patients of the physician by following department protocol.
11/2010 to 08/2011
Registered Medical Assistant FloatAtrium Health – Gastonia, , Served as a key member of interdisciplinary healthcare team for busy family practice. Assist four physicians as well as triage RN team in ensuring optimal patient care and smooth and efficient functioning of the office.
Consistently praised for efficient handling of administrative duties (e.g. answering phones, scheduling patient appointments, maintaining medical records, and patient processing) that allowed doctors and nursing staff to focus on the health concerns of their patients
Demonstrated proficiency in taking patient medical histories, vital signs, performing injections, as well as a variety of diagnostic and lab testing (e.g. EKGs, urinalysis, pregnancy testing, mono testing, flu testing, and strep testing)
Ensured the daily cleanliness, sanitation, and maintenance of all exam rooms and equipment.
Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA and OSHA regulations, leading to improved patient care and satisfaction.
Reacted calmly and effectively to emergency situations, as well as providing a personal caring touch that immediately put patients at ease.
Assisted physicians in various procedures (e.g. pap smears, debridement, suturing, boil/cyst removal, mole removal, and wound care)
Meeting with pharmaceutical reps to discuss new medications as well as obtaining educational materials for the healthcare team .
Managed the sample closet and keeping it up to date with coupons and educational materials to be easily accessible for the nurses and physicians to provide to their patient/s.
Managed supply ordering and proper stocking in exam rooms.
Cleaned instruments and sent out for sterilization
Handled mail in/out, written prescriptions, release of information, and various other paperwork for patient care/needs.
Completed all medication refills for patients of all four physicians by following department protocol.
03/2006 to 11/2010
Registered Medical AssistantAscension Health – Crawfordsville, , Served as a vital member to an internal medicine/pediatric physician. Also served as a key member of interdisciplinary healthcare team for a busy internal medicine practice. Assisted ten physicians of internal medicine/urgent care team to ensure optimal patient are and smooth daily functioning of department.
Consistently praised for efficient handling of administrative duties (e.g. answering phones, scheduling appointments, maintaining medical records, patient processing, and billing) that allowed the physician to focus on the health concerns of the patient/s.
Demonstrated proficiency in taking patient medical histories, vital signs, performing injections, and EKGs
Ensured the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment.
Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA and OSHA regulations, leading to improved patient care and satisfaction.
Reacted calmly and effectively in emergency situations, with added personal, caring touch that immediately put patients at ease.
Assisted physician/s in various procedures (e.g. pap smears, debridement, enemas, suturing, hemorrhoid removal, boil/cyst removal, and wound care).
Cleaning instruments and sending them out for sterilization
Managed supply ordering and stocking of exam rooms
Organized and managed the Patient Assistance Program to assist patients in need of vital medications that cannot afford it.
Managed the sample medication closet and keeping it up to date with coupons and educational materials for easy accessibility to physicians and nurses to provide to patients.
Provided patient education and one-on-one time with patient/s to ensure that they understood what they needed to do for their optimal health.
Returned patient calls with care and concern to help them with their various health care needs, including translating physician advisement into language that they could relate to and understand effectively (e.g. lab results, MRI/CT results, cardiac testing results, medication changes, refills, lab orders, imaging orders, referrals to various specialties, and other answer to health questions and concerns).
02/2006 to 03/2006
Medical Assistant InternMedical Associates – , , Served as an intern that was exposed in various areas including: Internal Medicine, Urgent Care, OB Gynecology, ENT (Ear, Nose and Throat), Urology, Pediatrics, Medical Imaging, Laboratory, and Specialty Testing (stress tests, EKGs, echocardiograms).
08/2014 to Current
Epic Ambulatory Expert Froedtert – City, ,
Attend meetings on education for upgrades to Epic EMR.
Provide instruction to healthcare team on new components and functions to Epic to ensure that it is properly understood and executed for optimization of patient records.
Instruct and support physicians and nurses in use of Epic EMR to boost productivity and maximize efficiency.
Education
Expected in 2006
: Medical Assistant Milwaukee Career College - Milwaukee, WI GPA:
Expected in 2002
: Massage Therapy Therapeutic Bodywork Institute - Pewaukee, WI GPA:
Certifications
Certified with AMT, American Medical Technologists as a RMA, Registered Medical Assistant since 2007.
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