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Epic Go-Live (Inpatient and Ambulatory) Resume Example

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EPIC GO-LIVE (INPATIENT AND AMBULATORY)
Professional Summary
I am an Experienced and committed EHR/IT Consultant with a strong background in training, healthcare organizational management and project management. Always maintaining cutting edge technical skills and up-to-date industry knowledge. A detail oriented health care professional with the ability to function at a high level of excellence within a challenging environment. Seeking a position that will enable me leverage my extensive experience in health care management, practical skills in EPIC, and health care promotion. I'm driven and have a history of excellent customer service.
Skills
  • Epic Care System (Ambulatory, Cerner support specialties, ADT and Cadence), Paragon, McKesson, HSM,  HMS Patient Care and Barcode Medication Administration, Soarian, Radiant, Clinical Documentation, excellent interpersonal skills strong adaptability to change in a fast-paced environment, good knowledge of Microsoft Office suit training Manual design and development, Supported power chart maternity. Beacon and Ambulatory, Years of experience as Credentialed Trainer In Epic and Cerner Applications. All scripts PPMS (Physician Practice Management). 
  • Go-Live, Go- live, Go Live, benefits, billing, Cadence, cash management, closing, coaching, excellent interpersonal skills, oral, computer applications, consultant, content, cooking, clients, diagnosis, Documentation, fast, interpretation, notes, meetings, access, Microsoft Office, processes, progress, Research, routing, safety, scanning, scheduling, scripts, system configuration, teaching, user support, phone, Trainer, training materials, troubleshooting, workflow, writer
Work History
01/2015 to Current
Epic Go-Live (Inpatient and Ambulatory) OhioHealth Grant Medical Center – Columbus, OH

Provided Elbow support to Physicians and Nurses in Epic Care Inpatient 

Provided Elbow support to Physicians and Nurses in Epic Care Ambulatory 

Assisted clinicians to set up and utilize smart tools - Smart text, Smart phrase.

Provided elbow support to Physicians and Nurses on how to use In Basket 

Assisted clinicians on how to review and update a patient's history and document patient-reported immunizations.

Supported Clinicians charting with Smart Sets and trained on how to use SmartText, Smart Phrase and Smart Links effectively in writing progress note.

Provided assistance on start-up, shut down and first level troubleshooting of processes to help staff.
08/2014 to 08/2014
Epic Ambulatory Trainer Advantage Care Physicians
  • Taught nurses and physicians in classroom for super users and end users.
  • Helped with lesson and plans and testing to ensure the plans were ready for end users.
  • Continued support during go-live working elbow to elbow supporting same.
  • Demonstrated meaningful use and the qualities use of EMR in today's technology.
  • Provided assistance on start-up, shut down and first level troubleshooting of processes to help staff.
07/2014 to 07/2014
Team Lead (offered pager for communication with the command center) Samuel & Bertha Schulman Institute at Brookdale – New York, NY


01/2014 to 06/2014
Epic Credentialed Ambulatory Trainer Baptist Health Systems – Jackson Mississippi
  • Conduct, assist and lead practice kick-off meetings to introduce the entire clinic to epic 
12/2013 to 12/2013
IT Consulting Tallahassee Memorial Hospital – Tallahassee Florida
  • Cerner Inpatient/Ambulatory Go-live
  • Elbow to Elbow support 
  • Assisted physicians and nurses with clinical workflow
  • Assisted physicians with medication reconciliation 
  • Assisted physician with the discharge process
  • Assisted nurses with the admission and transfer process 
  • Epic Credentialed Trainer 
  • Assisted hospital staffs to resolve issue in connection with command center.
  • Provided assistance on start-up, shut down and first level troubleshooting of processes to help staff.
09/2013 to 09/2013
Cerner CPOE/Ambulatory Go-Live Adventist Health Clinic – Hanford California
  • Sr Consultant
  • Assisted Physicians and Midwives in setting up Dragon and get them familiar to common dragon commands.
  • Experienced PowerChart, SurgiNet, Pharmacy, PathNet, FirstNet, Radnet, PharmNet, CareConnect, Nursing documentation, eMAR/BMDI, CPOE, PowerNote, PowerPlans
  • Work Elbow to Elbow with Diabetes educators at the hospital and setting up multi patient task list to staffs to make their job easier.
  • Elbow to Elbow support 
  • Assisted physicians, nurses and Medical 
  • Assistants with clinical workflow Assisted physicians with medication reconciliation 
  • Assisted Nurses and Medical 
  • Assistant with the discharge process 
  • Assisted nurses with the admission (Intake) and transfer process??
  • Assisted clinic staffs to resolve issue in connection with command center.
07/2013 to 08/2013
Cerner CPOE/Ambulatory Go-Live The Adventist Hospital – Silver Spring Maryland
  • Elbow to Elbow support 
  • Assisted physicians and nurses with clinical workflow
  • Assisted physicians with medication reconciliation 
  • Assisted physician with the discharge process 
  • Epic Credentialed Trainer 
  • Paragon, McKesson, HMS Patient Care and Barcode
  • Medication Administration, Radiant, Clinical Documentation, excellent interpersonal skills strong adaptability to change in a fast-paced environment, good knowledge of Microsoft Office suit training Manual design and development, Supported power chart maternity.
  • All scripts PPMS (Physician Practice Management).
  • Assisted nurses with the admission and transfer process
  • Assisted hospital staffs to resolve issue in connection with command center.
06/2013 to 07/2013
Epic Go Live CLINDOC and Radiant Tacoma Hospital – Washington Seattle

04/2013 to 04/2013
EPIC Go Live Support Ambulatory St Luke's Hospital – Boise, Idaho

  • Supported hospital staffs at the EPIC go-live.
  • Gave supplemental support to newly trained EPIC instructors.
  • Provided direct end-user support services to physicians and nurses on the floor
  • Facilitated end-user learning through one-on-one coaching, teaching and troubleshooting, and to identify and report workflow and/or system configuration issues to command center.
  • Provided elbow-support to ICU physicians upon Go-Live.
  • Assigned first-wave status in order to train subsequent waves of Go-Live Inpatient Specialists.
  • Provided direct end-user support services to physicians and nurses in hospital departments to facilitate the introduction.
  • Assisted the nurses with documentation and immunization administration, in the patient's chart.
  • Assisted with documenting medication administration (MAR) and phone calls.
02/2013 to 03/2013
Epic Credentialed Trainer UCLA Medical Hospital – California
  • Epic Go live in Ambulatory.
  • Supported hospital staff as Epic medical records software went live functionalities in preparation for Go-live 
  • Assisted in checking in and registering single appointment and check in and registering recurring appointments 
  • Assisted in creating hospital account and single visit
  • Gave supplemental support to newly trained Epic instructors
  • Providing direct end user support services to physicians and nurses in clinical departments to facilitate the introduction
  • Acceptance and integration with effective use of EPIC computer applications 
  • Support and assist physician in writing progress notes and using the smart tools 
  • Assist end users in hyperspace flow sheet and configure personal schedule Call in issue ticket to command center relaying reoccurring issues to issue managers 
  • Support end users in troubleshooting and closing encounters
  • Facilitate end-user learning through one on one coaching, teaching and troubleshooting, and to identify and report workflow and/or system configuration issues to command center.
  • Provided assistance on start-up, shut down and first level troubleshooting of processes to help staff.
01/2013 to 01/2013
Cerner CPOE Go Brookwood Hospital – Alabama
  • Elbow to Elbow support 
  • Assisted physicians and nurses with clinical workflow 
  • Assisted physicians with medication reconciliation 
  • Assisted physician with the discharge process 
  • Assisted nurses with the admission and transfer process
  • Assisted hospital staffs to resolve issue in connection with command center.
  • Provided assistance on start-up, shut down and first level troubleshooting of processes to help desk staff.
10/2012 to 11/2012
Epic Credentialed Trainer/Elbow Support Springfield Regional Medical Centre – OH
  • Provided Elbow support to Physicians and Nurses in Epic Care Inpatient 
  • Provided Elbow support to Physicians and Nurses in Epic Care Ambulatory 
  • Assisted clinicians to set up and utilize smart tools - Smart text, Smart phrase.
  • Provided elbow support to Physicians and Nurses on how to use In Basket 
  • Assisted clinicians on how to review and update a patient's history and document patient-reported immunizations.
  • Supported Clinicians charting with Smart Sets and trained on how to use SmartText, Smart Phrase and Smart Links effectively in writing progress note.
  • Provided assistance on start-up, shut down and first level troubleshooting of processes to help staff.
09/2012 to 10/2012
Go Live Support Revenue Cycle ADT/ Prelude, Cadence Akron Children Hospital – Ohio
  • Assisted front desk in patient look up and appointment scheduling 
  • Assisted in admitting a patient that was sent from an outside hospital 
  • Assisted in opening admission workflow from patient report
  • Assisted in transferring a patient from one unit to another unit, transferring a patient within the same unit, and update patient data and location 
  • Assisted in discharging alive and deceased patient 
  • Supported in patient registration and check in process
  • Troubleshoots challenges and communicate with command center
  • Assisted in collecting payment processes and coverage
  • Assisted in collecting document information 
  • Assisted nurse practitioners in writing notes, placing orders and associate diagnoses with orders
  • Assisted physicians in creating an addendum and updating the visit diagnosis
  • Providing direct end user support services to physicians and nurses in clinical departments to facilitate the introduction acceptance and integration with effective use to Epic Care computer applications 
  • Facilitate end-user learning through one on one coaching, teaching and troubleshooting, and to identify and report workflow and/or system configuration issues to command center.
07/2012 to 08/2012
Epic Go Live Support (Ambulatory and in patient) (ADT/Prelude) Hackensack University Medical Center – New York
  • Training of staffs on functions and operation procedures of the EMR machines.
  • Traveling and visiting sites to address the problems and providing resolutions.
  • Arranged team visits to institutions where EMR machines are installed for maintenance and follow-ups.
  • Performed follow-up on sites.
  • Performed Go-live assistance.
  • Served as a designated Support for end-users responsible for Day hospital and Procedure Suit clinic staff to more effectively uses the EPIC Care system.
  • Also created workflows that facilitated a clearer understanding of the system.
  • Provided EPIC Care Ambulatory, training and support to over 1000 users in a Day Hospital, Procedure Suit and other Oncology department for a large Cancer Research community health hospital.
  • Support EPIC Go-Live implementation for ASAP, Inpatient, and implementation for ASAP, Ambulatory, Inpatient modules for Physicians, RNs, PAs and other Hospital employees.
  • Supervised EPIC contractors Facilitated scheduling, follow up with job orders.
  • Trained less experienced staff members on EPIC software application.
  • Tracked and resolved issues as they arose.
  • Teamed up with EPIC consultant and other project managers on work flow analysis, interpretation of clinical content and other medical/technical terminology.
  • Fairview Hospitals.
  • Minnesota, Minneapolis- April - June 2012 Epic Go Live Support (Ambulatory and in patient) (ADT/Prelude) Provided direct end-user support services to physicians and nurses in clinical departments to facilitate introduction.
  • Participated in Go- live (Ambulatory and In- Patient).
  • Assisted clinician on hyperspace flow sheet.
  • Educated and assisted the physicians on how to document encounters, manage their in-basket, orders, preference list and efficient use of their Smart Sets.
  • Provided issue resolution and updates for the end users.
  • Worked with other trainers to make appropriate changes to training materials.
  • Facilitated brain storming sessions and completed departmental walk through.
  • Supported EPIC Go-Live Implementation for the Internal Medicine department and Organ Transplant department's Physicians, RNs, and PAs.
  • Supported pre Go-live training sessions of MDs, nurses, PA by confirming proper user set up, system access and password reset.
04/2012 to 06/2012
Epic Go Live Support (Ambulatory and in patient) (ADT/Prelude) Fairview Hospitals – Minnesota, Minneapolis


03/2012 to 04/2012
Go Live Support Revenue Cycle ADT/ Prelude, Cadence Akron Children Hospital – Akron, Ohio

  • Supported physicians in creating and updating visit diagnosis Employed efficient use of the Smart Sets and smart tools while assisting physicians on how to manage them
  • Assisted physicians in creating an addendum and updating the visit diagnosis 
  • Supported front desk in check in and checking out patients with a follow up appointment 
  • Assisted end users in documenting follow up calls 
  • Trained the physician in writing an H&P note using a note writer 
  • Assisted physician on how to make dictations in Epic 
  • Trained physician on how to manage his in basket messages
  • Educated and assisted the physicians on how to document encounters, manage their in basket, orders and their preference list 
  • Assisted physician on how to send a letter to a referring physician
  • Trained physician on how to release result through My Chart
  • Assisted physicians in writing progress notes and using the smart tools 
  • Aided end users in hyperspace flow sheet and configure personal schedule.
01/2012 to 02/2012
Analyst Staten Island university hospital – Staten Island, NY

  • As Elbow to Elbow support
  • Assisted physicians and nurses with clinical workflow 
  • Assisted physicians with medication reconciliation 
  • Assisted physician with the discharge process 
  • Assisted nurses with the admission and transfer process
  • Assisted physician on how to make dictations in Epic 
  • Assisted hospital staffs to resolve issue in connection with command center 
  • Supported Power Chart Maternity.
02/2009 to 11/2009
Epic Go Live Support -Ambulatory UC Health – Cincinnati Ohio
  • Calling in issue tickets to the command center when technical issues arise
  • Assisted the End users with their preference list and building their smart phrases 
  • Supported the physician on routing messages to the nurse pool and clearing there in basket 
  • Experienced in Medicaid enrollment and billing processes.
  • Providing issue resolution and updates for the end users and working with other trainers to make appropriate changes to the training materials
  • Aided the clinical floor with their in-baskets 
  • Supported the physician in making a progress note using a note writer 
  • Assisted physician in recognizing patient that are ready to be seen and charging the level of service.
03/2006 to 01/2009
Personal Care Aide Stella Orton Home Care
  • Ensured that clients received the service and benefits they were entitled to
  • Assisted with all activities of daily living including skin care, oral care, hair care, bathing, toileting, dressing, mobility, and feeding and recreational activities 
  • Helped patients perform essential paper work 
  • Taught clients life skills, way safety, use of community transport and cooking 
  • Took clients to shopping, trips, communal events, appointments and places of worship 
  • Prepared nutritious meals for clients 
  • Ensured the security and safety of the home 
  • Assisted with cash management such as household bills
  • Corresponded with key agencies and personal service providers in the local society 
  • Oversaw medicines to clients.
Education
2008
B.S.: Computer Information Technology
 Queens College (CUNY) - 65-30 Kissena blvd, Flushing New York
 Computer Information Technology
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Resume Overview

Companies Worked For:

  • OhioHealth Grant Medical Center
  • Advantage Care Physicians
  • Samuel & Bertha Schulman Institute at Brookdale
  • Baptist Health Systems
  • Tallahassee Memorial Hospital
  • Adventist Health Clinic
  • The Adventist Hospital
  • Tacoma Hospital
  • St Luke's Hospital
  • UCLA Medical Hospital
  • Brookwood Hospital
  • Springfield Regional Medical Centre
  • Akron Children Hospital
  • Hackensack University Medical Center
  • Fairview Hospitals
  • Staten Island university hospital
  • UC Health
  • Stella Orton Home Care

School Attended

  • Queens College (CUNY)

Job Titles Held:

  • Epic Go-Live (Inpatient and Ambulatory)
  • Epic Ambulatory Trainer
  • Team Lead (offered pager for communication with the command center)
  • Epic Credentialed Ambulatory Trainer
  • IT Consulting
  • Cerner CPOE/Ambulatory Go-Live
  • Epic Go Live CLINDOC and Radiant
  • EPIC Go Live Support Ambulatory
  • Epic Credentialed Trainer
  • Cerner CPOE Go
  • Epic Credentialed Trainer/Elbow Support
  • Go Live Support Revenue Cycle ADT/ Prelude, Cadence
  • Epic Go Live Support (Ambulatory and in patient) (ADT/Prelude)
  • Analyst
  • Epic Go Live Support -Ambulatory
  • Personal Care Aide

Degrees

  • B.S. : Computer Information Technology

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