epic go live consultant resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
First-rate Epic Implementation support with multiple years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in customer support and subject matter expert on EPIC. Established reputation as sharp technology expert when working with customers to identify and deploy solutions. With a passion in healthcare IT, I have applied myself and become highly experienced in different healthcare EMR’s
Skills
Customer service expert
Application support
Desktop support
Technical documents comprehension
Self-Motivated
Technical issues analysis
Written Communication
Interpersonal Communication
Problem-Solving
Organization and Time Management
Multitasking Abilities
Experience
EPIC Go-live Consultant, 09/2021 to 02/2022 Trinity Health – City, STATE,
Go-live Responsibilities
Supported Physicians and Clinicians on MedSurg floor in creating orders and order sets, notes, medication reconciliation and putting in charges
Supported end users to create new cases in the office and documentation during a code
Provided support with documenting on the flowsheet, MAR, education, and care plan
Assisted providers with notes, orders, smart phrases, how to use the plan activity, and wrap up a visit
Assisted providers with dragon- how to transfer text, step by step command and configuring of the buttons
Assisted nurses on how to use the grease board, delivery summary, how to add/resolve an episodes
Assisted end users on how to sign in on the track board, sign in, assign patients, document on the ED navigator and how to discharge patients
EPIC EHR Support, Configured hardware, devices, and software to set up workstations for employees
Rolled out software updates and applied server patches to thwart threats from penetrating networks
Patched software and installed new versions to eliminate security problems and protect data
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
Collaborated with vendors to locate replacement components and resolve advanced problems.
EPIC Clindoc Consultant, 09/2020 to 03/2021 VCU Health – City, STATE,
Assisted providers with dragon- how to transfer text, step by step command and configuring of the buttons
Assisted nurses on how to use the grease board, delivery summary, how to add/resolve an episodes
Assisted end users on how to sign in on the track board, sign in, assign patients, document on the ED navigator and how to discharge patients
Ensured all issues are resolved and escalated by calling the helpdesk to put in a ticket
MyChart Activation Responsibilities
Educated patients on mychart and set send activation email/text
Assisted patients to navigate signing up and how-to E-check in and set up video visits
Assisted patient with proxy access, password reset where necessary
Assisted patients with mychart questions and how to navigate using mychart.
Live Support Specialist, 06/2019 to 08/2020 Epic ASAP Go, Lincoln NYS Health Hospital – , STATE,
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
Collaborated with vendors to locate replacement components and resolve advanced problems
Configured hardware, devices, and software to set up workstations for employees
Increased sales by educating prospects on benefits of products and services in comparison to competitors
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Clindoc Consultant, to EPIC, Houston Methodist Hospital – City, STATE,
Organized project implementation resources and leveraged expertise to assist organizational rollout
Evaluated and defined internal and customer needs, implementing processes to address requirements
Led custom product training and deployment to meet organizational goals
Coordinated and managed internal projects and assignments to deliver seamless rollout
Cultivated project timelines, documentation, processes, and updates to develop and manage tactical plans
Helped streamline repair processes and update procedures for support action consistency
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
Collaborated with vendors to locate replacement components and resolve advanced problems
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Education and Training
Associate of Arts: Nursing, Expected in to Tarrant County College - Arlington, GPA:
Bachelor of Science: Chemical Engineering, Expected in to University of Port Harcourt - , GPA:
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