Professional Trainer/Consultant with over 20 years of experience assisting professionals in business/technical consulting, healthcare EMR/EHR training/support, and program implementations. Motivated to develop successful training programs and work with teams that meet strategic company objectives. Seeking partnerships with goal-oriented, professional companies that, in collaborating, are championed to produce upward-focused initiatives, transforming results and professional/successful contributions across various industries. Excellent reputation for resolving problems and exceeding client expectations.
Work History
02/2020 to 10/2020
EPIC CREDENTIALED TRAINER, Anesthesia and Orders Seattle Children's Hospital – City, STATE,
Credentialed Trainer in May 2020 Version Anesthesia and IP/OP Physician Orders
Trained and assisted Anesthesia Providers/CRNAs, NPs and IP/OP Orders STS Physician trainers with formal classroom training of physicians/mid-level providers in specialties of: (Anesthesia Provider, Pass Clinic NP, IP General Medicine, IP/OP Pain Medicine, Urgent Care, IP/OP Neurology, & IP/OP Dermatology) via onsite and Remote WebEx on May 2020 Epic Version.
Trained Mobile Sedation Nurse Practitioner and Anesthesia Provider 100 classes via Remote WebEx Training.
E-learning Author. Created and Authored e-learning recordings for provider specialties via Captivate software for Orders STS Specialties and Anesthesia Specialties.
Trained Anesthesia Providers, IP/OP Pain Medicine and Pass Clinic NP personalization classes via remote WebEx training.
Maintained and assisted with classroom registration, participant training setup, and End User Proficiency Exam (EUPA) administration via Cornerstone Learning Management System (LMS) via remote training.
Trained and assisted with Login Lab directives, WebEx training creation, participant materials distribution and issue resolution, and facilitated WebEx session monitoring and presentation assistance for STS Trainer.
Project Lead for training document production and workflow comparison/restructuring of provider specialty objectives and outcomes. Reviewed and assisted with Lesson Plan revisions for 31 Physician Orders STS Specialties for classroom teaching prep and for captivate e-learning creation.
Trained and Assisted hospital End Users with Optime & Anesthesia workflows and issue resolution during Go-live via remote help desk assistance. Logged into end user's computer via Citrix Director Tool Software and addressed/logged incident tickets via Service Now software. Used Citrix Workspace and SharePoint for project duration.
06/2019 to 08/2019
EPIC CREDENTIALED TRAINER, Physician OrdersBoulder Community Health – City, STATE,
Credentialed Trainer in 2019 IP/OP Physician Orders
Trained IP Orders and assisted STS Physician trainers with formal classroom training of physicians and mid-level providers in various specialties (Inpatient Orthopaedic Surgeons, Behavioral Health Specialist, Consulting Providers, Proceduralist, Infectious Disease Specialist, Gastroenterologist, Medical Oncology – Hematologist, Hospitalist, General Surgeons, Pediatricians, Neonatologists, Neurosurgeons, Procedural/Diagnostic Techs both EEG and PFT, Pulmonary Intensivist, Rheumatologist and PAs, NPs)
Trained workflow specific functionality, updated lesson plans, powerpoint presentations and proficiency exams via SharePoint.
Trained Super User classes and provider personalization labs.
Registered staff, managed classes, administered and graded EUPA's (End User Proficiency Exams), and updated schedules via HealthStream Learning Management System.
03/2018 to 04/2018
EPIC CLASSROOM TRAINERThe HCI Group – City, STATE,
Provided Epic Classroom Training (Non-credential Program) for following modules: (Ambulatory, ClinDoc, CPOE, Ancillaries, OpTime 2017)
Provided Epic classroom training and instruction to Epic Consultants to include: teaching Epic functionality and workflows for these roles: Providers, Surgeons, Anesthesiologist, Nurses, MA's, Nurse Managers, Unit Secretaries, Respiratory Therapist, Occupational Therapist, Speech Therapist, Case Worker, Social Worker and Nutritionist.
Created interactive learning activities, classroom curriculum and testing materials for classroom participation to provide material review opportunities to current consultants in training.
Administered and graded proficiency exams taken by students to assess student's knowledge of materials presented.
05/2018 to 08/2018
EPIC HELP DESK SUPPORT/REMOTE CONSULTANTBarnes Jewish Hospital – City, STATE,
Epic Help Desk/Remote Support for various Epic 2017 Modules
Provided 1st call resolution to hospital staff via telephone communication and remote computer access support. Provided troubleshooting resolution support by assisting with triaging issues through heat ticket escalation.
Trained and supported end users to efficiently navigate workflow specific functionality/documentation to include following Epic modules: Stork, CPOE, ClinDoc, Beaker, Beacon, Radiant, Willow, Cupid, Cadence, Grand Central, Haiku, Canto and more.
05/2014 to 11/2014
REMOTE PHYSICIAN/CLINICAL SUPPORT SPECIALISTChi St. Luke Health – City, STATE,
Provided Epic Remote Physician/Clinical Support for following modules: (ClinDoc, CPOE, ASAP, Optime, Ambulatory 2012)
Trained and provided go live support via remote access to Physicians, Nurses and hospital staff to include: transitional upgrade documentation and workflow navigational support from Epic 2010 to Epic 2012 for various inpatient and outpatient specialties and functionalities, password resets, service ticket creation and recording via ServiceNow, help desk escalations and more.
09/2012 to 11/2020
EPIC TRAINER/ATE SUPPORT CONSULTANTAB Consulting Partnered With Various Clients – City, STATE,
Provided Epic training and ATE Support for more than 40 implementations in these Epic modules: Anesthesia, Orders, CPOE, Stork, ClinDoc, OpTime, Ambulatory, HOD, Cadence, Beacon, Grand Central, Bed Mgmt, Prelude & Resolute, ADT, Beaker, Cupid, Radiant.
Skills
Expert Trainer, Educator and Mentor
Remote/Online, individual/group Instructor
Strong leader
Training material and lesson plan development
Organization and Time management
Relationship building and retention
Troubleshooting and Diagnostics
Results driven and detail oriented
Creatively insightful
Education
Expected in 08/1996 to to
Bachelor of Science: Psychology Florida Agricultural And Mechanical University - Tallahassee, FL GPA:
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