Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Computer User Support Specialist with a gift for understanding the needs of both business and home users. Versed in
troubleshooting and desktop support on Windows, Linux and Mac systems. Looking to bring a passion for creative
solutions to vibrant technical support team.
Skills
Knowledge of Virtualbox( 5Years)
Experience with Apple products and Mac OSX
Experience imaging and configuring laptops and desktops
Knowledge of Microsoft Windows Operating Systems. (Windows 7 to 10; Server 2008 to 2012
Ability to write scripts to automate processes.
Ability to learn new technologies in a fast-paced work environment.
Troubleshoot software and hardware issues
Follow established policies, procedures, and processes
Experience
05/2017 to Current
Epic Clinical Service Desk ( Contract as needed basis) Raytheon Technologies Corp – Jefferson, VA,
Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Maintained composure and patience in face of difficult customer situations.
Referred difficult issues to upper management while maintaining positive rapport with customer.
09/2015 to 10/2017
Technical Support Specialist SeniorEmcor Group, Inc. – Freehold, NJ,
Support remote sites and VPN connected users.
Log interactions via ticketing system (Servicenow, Heat).
Active Directory & Group Policy.
Followed up with customers to ensure problem resolved.
Researched, troubleshoot and resolved complex problems independently.
Learned technical documentation and procedures.
System Monitoring
Maintained departmental standards for quality and productivity metrics.
Worked With Vendors
Supported 14000 plus Internal users.
Service Now Ticketing System
08/2011 to 05/2015
Web / Application InternL.R.X Digital LLC – City, STATE,
Designed print and marketing initiatives for all website properties.
Identified and eliminated website bugs to improve user experience.
Maintained existing applications and designed and delivered new applications.
Generated computer graphics and page-layout software, graphic elements and photography.
Delivered production ready graphics in HTML and CSS for all marketing assets.
09/2009 to 05/2014
Desktop Support TechnicianLincoln University – City, STATE,
Setup and configured hardware and software on company equipment.
Maintained accurate hardware and software inventories.
Basic Windows server administration.
Set up equipment for 400 employees, including installing cables diagnosis network.
Working Knowledge of Virtual Box and OpenVpn.
Assisted customers with technical issues via email, live chat and telephone.
Education and Training
Expected in 2017
Bachelor of Science: Computer Information System Lincoln University - Jefferson City, Mo GPA: Computer Information System
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Resume Overview
School Attended
Lincoln University
Job Titles Held:
Epic Clinical Service Desk ( Contract as needed basis)