Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Computer User Support Specialist with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Looking to bring a passion for creative solutions to vibrant technical support team.
  • Knowledge of Virtualbox( 5Years)
  • Experience with Apple products and Mac OSX
  • Experience imaging and configuring laptops and desktops
  • Knowledge of Microsoft Windows Operating Systems. (Windows 7 to 10; Server 2008 to 2012
  • Ability to write scripts to automate processes.
  • Ability to learn new technologies in a fast-paced work environment.
  • Troubleshoot software and hardware issues
  • Follow established policies, procedures, and processes
05/2017 to Current
Epic Clinical Service Desk ( Contract as needed basis) Raytheon Technologies Corp Jefferson, VA,
  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Maintained composure and patience in face of difficult customer situations.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
09/2015 to 10/2017
Technical Support Specialist Senior Emcor Group, Inc. Freehold, NJ,
  • Support remote sites and VPN connected users.
  • Log interactions via ticketing system (Servicenow, Heat).
  • Active Directory ​& Group Policy.
  • Followed up with customers to ensure problem resolved.
  • Researched, troubleshoot and resolved complex problems independently.
  • Learned technical documentation and procedures.
  • System Monitoring Maintained departmental standards for quality and productivity metrics.
  • Worked With Vendors 
  • Supported 14000 plus Internal users.
  • ​Service Now Ticketing System
08/2011 to 05/2015
Web / Application Intern L.R.X Digital LLC City, STATE,
  • Designed print and marketing initiatives for all website properties.
  • Identified and eliminated website bugs to improve user experience.
  • Maintained existing applications and designed and delivered new applications.
  • Generated computer graphics and page-layout software, graphic elements and photography.
  • Delivered production ready graphics in HTML and CSS for all marketing assets.
09/2009 to 05/2014
Desktop Support Technician Lincoln University City, STATE,
  • Setup and configured hardware and software on company equipment.
  • Maintained accurate hardware and software inventories.
  • Basic Windows server administration.
  • Set up equipment for 400 employees, including installing cables diagnosis network.
  • Working Knowledge of Virtual Box and OpenVpn.
  • Assisted customers with technical issues via email, live chat and telephone.
Education and Training
Expected in 2017
Bachelor of Science: Computer Information System
Lincoln University - Jefferson City, Mo
Computer Information System

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Resume Overview

School Attended

  • Lincoln University

Job Titles Held:

  • Epic Clinical Service Desk ( Contract as needed basis)
  • Technical Support Specialist Senior
  • Web / Application Intern
  • Desktop Support Technician


  • Bachelor of Science

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