Epic Clinical Service Desk ( Contract as needed basis) Resume Example
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EPIC CLINICAL SERVICE DESK ( CONTRACT AS NEEDED BASIS)
Summary
Computer User Support Specialist with a gift for understanding the needs of both business and home users. Versed in
troubleshooting and desktop support on Windows, Linux and Mac systems. Looking to bring a passion for creative
solutions to vibrant technical support team.
Skills
- Knowledge of Virtualbox( 5Years)
- Experience with Apple products and Mac OSX
- Experience imaging and configuring laptops and desktops
- Knowledge of Microsoft Windows Operating Systems. (Windows 7 to 10; Server 2008 to 2012
- Ability to write scripts to automate processes.
- Ability to learn new technologies in a fast-paced work environment.
- Troubleshoot software and hardware issues
- Follow established policies, procedures, and processes
Experience
Raytheon Technologies CorpJefferson , VAEpic Clinical Service Desk ( Contract as needed basis) 06/2017 to Current
- Provided base level IT support to company personnel.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Maintained composure and patience in face of difficult customer situations.
- Referred difficult issues to upper management while maintaining positive rapport with customer.
Emcor Group, Inc.Freehold , NJTechnical Support Specialist Senior10/2015 to 11/2017
- Support remote sites and VPN connected users.
- Log interactions via ticketing system (Servicenow, Heat).
- Active Directory & Group Policy.
- Followed up with customers to ensure problem resolved.
- Researched, troubleshoot and resolved complex problems independently.
- Learned technical documentation and procedures.
- System Monitoring Maintained departmental standards for quality and productivity metrics.
- Worked With Vendors
- Supported 14000 plus Internal users.
- Service Now Ticketing System
L.R.X Digital LLCCity , STATEWeb / Application Intern08/2011 to 05/2015
- Designed print and marketing initiatives for all website properties.
- Identified and eliminated website bugs to improve user experience.
- Maintained existing applications and designed and delivered new applications.
- Generated computer graphics and page-layout software, graphic elements and photography.
- Delivered production ready graphics in HTML and CSS for all marketing assets.
Lincoln UniversityCity , STATEDesktop Support Technician10/2009 to 06/2014
- Setup and configured hardware and software on company equipment.
- Maintained accurate hardware and software inventories.
- Basic Windows server administration.
- Set up equipment for 400 employees, including installing cables diagnosis network.
- Working Knowledge of Virtual Box and OpenVpn.
- Assisted customers with technical issues via email, live chat and telephone.
Education and Training
Bachelor of Science:Computer Information System2017Lincoln University, City, StateComputer Information System
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Resume Overview
School Attended
- Lincoln University
Job Titles Held:
- Epic Clinical Service Desk ( Contract as needed basis)
- Technical Support Specialist Senior
- Web / Application Intern
- Desktop Support Technician
Degrees
- Bachelor of Science : Computer Information System 2017
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