EPIC CLINICAL SERVICE DESK ( CONTRACT AS NEEDED BASIS)
Computer User Support Specialist with a gift for understanding the needs of both business and home users. Versed in
troubleshooting and desktop support on Windows, Linux and Mac systems. Looking to bring a passion for creative
solutions to vibrant technical support team.
Knowledge of Virtualbox( 5Years)
Experience with Apple products and Mac OSX
Experience imaging and configuring laptops and desktops
Knowledge of Microsoft Windows Operating Systems. (Windows 7 to 10; Server 2008 to 2012
Ability to write scripts to automate processes.
Ability to learn new technologies in a fast-paced work environment.
Troubleshoot software and hardware issues
Follow established policies, procedures, and processes
HCI Group ( BJC)St.louis, MOEpic Clinical Service Desk ( Contract as needed basis) 06/2017 to Current
Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Maintained composure and patience in face of difficult customer situations.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Capri Casinos IncSt. Louis, MOTechnical Support Specialist Senior10/2015 to 11/2017
Support remote sites and VPN connected users.
Log interactions via ticketing system (Servicenow, Heat).
Active Directory & Group Policy.
Followed up with customers to ensure problem resolved.
Researched, troubleshoot and resolved complex problems independently.
Learned technical documentation and procedures.
Maintained departmental standards for quality and productivity metrics.
Worked With Vendors
Supported 14000 plus Internal users.
Service Now Ticketing System
L.R.X Digital LLCSaint Louis, MoWeb / Application Intern08/2011 to 05/2015
Designed print and marketing initiatives for all website properties.
Identified and eliminated website bugs to improve user experience.
Maintained existing applications and designed and delivered new applications.
Generated computer graphics and page-layout software, graphic elements and photography.
Delivered production ready graphics in HTML and CSS for all marketing assets.
Lincoln UniversityJefferson City, MODesktop Support Technician10/2009 to 06/2014
Setup and configured hardware and software on company equipment.
Maintained accurate hardware and software inventories.
Basic Windows server administration.
Set up equipment for 400 employees, including installing cables diagnosis network.
Working Knowledge of Virtual Box and OpenVpn.
Assisted customers with technical issues via email, live chat and telephone.
Education and Training
Bachelor of Science:Computer Information System2017Lincoln University, Jefferson City, MoComputer Information System