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Epic Ambulatory Go Live Consultant resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Credentialed, Electronic Medical Record Trainer with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations. Fast-thinking Electronic Medical Record Trainer with 8 years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.

Skills
  • ·Delivered technical expertise to more than 40 healthcare organizations implementing or upgrading Epic and Cerner information systems.
  • Work Coordination
  • Attention to Detail
  • Build strong working relationships with end users, consultants and facility administrators.
  • Technical trainer for software set-up and application functionality for appointments (scheduling and registration), patient documentation (inpatient and outpatient), physician referrals, patient medication orders, radiology and laboratory test ordering
  • · Seasoned electronic medical record (EMR) trainer, Epic Ambulatory Care and Cerner Millennium independent consultant traveling about 75% of time to healthcare facilities training end-users across multiple systems and applications, including upgrades to existing health care system.
Work History
07/2021 to Current
Epic Ambulatory Go Live Consultant Peidmont Hospitals City, STATE,
  • Provided elbow support in Heart and vascular clinic with clinical and non-clinical teams
  • Help with Provider personalization and note detail for office visits

• Provided floor support for Epic Go Lives, security checks for users,

helped end-users pre-chart for future visits

  • • Responsible for helping support staff navigate through new system for each scheduled and un-scheduled appointments. Also assisted Support staff schedule and call appointments, emergency and same day procedures. Often helped staff personalize and setup system to they're liking
  • • Supporting Physicians, Residents and Medical Assistants with transition of duties utilizing Epic soft-ware.
  • Assisted with entering orders for patient medications and required Lab work. Also help medical staff with entering patient documentation and physician referrals as required.
01/2020 to 06/2021
Epic Consultant Delivery Health City, STATE,
  • Clinical (CT) position is responsible for facilitating successful instructor-led end user training and providing other learning support before, during, and after go-lives to associates across system
  • • Assisted principal trainer with ideas (training), suggestions and documentation (workflows) through-out project Implementation.
  • • Provided floor support for Epic Go Lives, security checks for users,
  • • Performed Epic Work Dress Rehearsals and documenting as appropriate
  • • Responsible for helping support staff navigate through new system for each scheduled and un-scheduled appointments. Also assisted Support staff schedule and call appointments, emergency and same day procedures. Often helped staff personalize and setup system to they're liking
  • • Supporting Physicians, Residents and Medical Assistants with transition of duties utilizing Epic soft-ware.
  • Assisted with entering orders for patient medications and required Lab work. Also help medical staff with entering patient documentation and physician referrals as required.
  • Helped principal trainer with ideas for Training materials, suggestions and documentation (work-flows), also created tip sheets for new workflows demonstrated throughout project.
  • Managed over 50Command Center calls per day helping resolve issues called in by end users and consultant working as support.
10/2013 to 12/2019
Clinical EMR Trainer/Consultant Trainer Self Employed City, STATE,

· Delivered technical expertise to more than 40 healthcare organizations implementing or upgrading Epic and Cerner information systems.

· Build strong working relationships with end users, consultants and facility administrators.

· Responded to and solved more than 1000 staff request for IT assistance during Go-lives, at Command Centers and elbow support on site and remotely.

· Provide clinical and non-clinical staff support and guidance

· Communicate regularly with installation and technical teams to resolve tech issues within Epic and Cerner applications.

· Conducted more than 50 training sessions for staff on utilizing software applications build, navigation of EMR, transiting to new software, end-user set-up, tip sheets and workflow demonstrations.

· Technical trainer for software set-up and application functionality for appointments (scheduling and registration), patient documentation (inpatient and outpatient), physician referrals, patient medication orders, radiology and laboratory test ordering.

· Assisted staff with system testing in training domains and staging patients.

· Provided 1:1 training and support to staff and physicians with workflows for how to admit, transfer and discharge patients.

· Oversaw end-users training schedules, logged issues and completed end of day reports; prepared material for distribution during classroom training sessions.

· Collaborated with principle trainer to develop innovative solutions for new curriculum, instructor guides, class agendas, assessments and presentation enhancement for onsite training.

· Effective at facility Go-Lives/Elbow Support, by providing telephone support at Command Centers, preforming end-users security checks and resolving their system issues; handling printer mapping and updates, conducting Dress Rehearsals and processing trouble tickets in timely manner.

  • Scheduled and taught in class and online courses to increase learning opportunities
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
  • Planned and delivered account management training to average of 15 account managers per week
  • Handled over 100 daily clients, switching between classes flawlessly and maintaining positive attitude
  • Monitored participant workflow and behaviors throughout training process
  • Assessed student needs to develop effective training plans
  • Gathered and organized supplementary material to support structured lessons
  • Mentored new hires, resulting in stronger staff development and increased productivity
Education
Expected in 06/1998
Associate of Science: Business An Information Systems
Kent State University - Kent, OH
GPA:
Affiliations

Training for Epic and Cerner Systems

· Certificate of Credentialing in Ambulatory EpicCare/Cross Credentialed in Cadence and Grand Central

Additional Information

Epic: Ambulatory Support, ADT (Grand Central) Support, OpTime Support, Credentialed Ambulatory EpicCare Clinical Trainer, Cadence Support – Front Desk, OpTime OR Scheduling and Registration support, Epic Inpatient ADT Support, Epic Support – OBGyn , Ambulatory Research Support, Ambulatory EpicCare Support, Clin-Doc Support, Ambulatory Provider support, Epic Elbow Support, Credentialed Trainer Ambulatory EpicCare/Cross Credentialed Cadence, Inpatient Support Float Emergency (Grand Central).

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Resume Overview

School Attended

  • Kent State University

Job Titles Held:

  • Epic Ambulatory Go Live Consultant
  • Epic Consultant
  • Clinical EMR Trainer/Consultant Trainer

Degrees

  • Associate of Science

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