Epic Ambulatory Go Live Consultant resume example

• Clinical (CT) position is responsible for facilitating successful instructor-led end user training and providing other learning support before, during, and after go-lives to associates across system
• • Assisted principal trainer with ideas (training), suggestions and documentation (workflows) through-out project Implementation.
• • Provided floor support for Epic Go Lives, security checks for users,
• • Performed Epic Work Dress Rehearsals and documenting as appropriate
• • Responsible for helping support staff navigate through new system for each scheduled and un-scheduled appointments. Also assisted Support staff schedule and call appointments, emergency and same day procedures. Often helped staff personalize and setup system to they're liking
• • Supporting Physicians, Residents and Medical Assistants with transition of duties utilizing Epic soft-ware.
• Assisted with entering orders for patient medications and required Lab work. Also help medical staff with entering patient documentation and physician referrals as required.
• Helped principal trainer with ideas for Training materials, suggestions and documentation (work-flows), also created tip sheets for new workflows demonstrated throughout project.
• Managed over 50Command Center calls per day helping resolve issues called in by end users and consultant working as support.

· Delivered technical expertise to more than 40 healthcare organizations implementing or upgrading Epic and Cerner information systems.

· Build strong working relationships with end users, consultants and facility administrators.

· Responded to and solved more than 1000 staff request for IT assistance during Go-lives, at Command Centers and elbow support on site and remotely.

· Provide clinical and non-clinical staff support and guidance

· Communicate regularly with installation and technical teams to resolve tech issues within Epic and Cerner applications.

· Conducted more than 50 training sessions for staff on utilizing software applications build, navigation of EMR, transiting to new software, end-user set-up, tip sheets and workflow demonstrations.

· Technical trainer for software set-up and application functionality for appointments (scheduling and registration), patient documentation (inpatient and outpatient), physician referrals, patient medication orders, radiology and laboratory test ordering.

· Assisted staff with system testing in training domains and staging patients.

· Provided 1:1 training and support to staff and physicians with workflows for how to admit, transfer and discharge patients.

· Oversaw end-users training schedules, logged issues and completed end of day reports; prepared material for distribution during classroom training sessions.

· Collaborated with principle trainer to develop innovative solutions for new curriculum, instructor guides, class agendas, assessments and presentation enhancement for onsite training.

· Effective at facility Go-Lives/Elbow Support, by providing telephone support at Command Centers, preforming end-users security checks and resolving their system issues; handling printer mapping and updates, conducting Dress Rehearsals and processing trouble tickets in timely manner.

• Scheduled and taught in class and online courses to increase learning opportunities
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
• Planned and delivered account management training to average of 15 account managers per week
• Handled over 100 daily clients, switching between classes flawlessly and maintaining positive attitude
• Monitored participant workflow and behaviors throughout training process
• Assessed student needs to develop effective training plans
• Gathered and organized supplementary material to support structured lessons
• Mentored new hires, resulting in stronger staff development and increased productivity