Organized and detail-oriented woman with 11 years of in hands on cash handling and customer service experience. Good understanding of general accounting and finance concepts. Very reliable and trust-worthy.
Exceptional customer service
Currency and coin counter
Excellent communication skills
Strong work ethic
Entry Level Administrative AssistantSep 2017 to Nov 2017 Always There Staffing, Inc. － Grand Rapids, MNI answered the incoming phone calls, checked the incoming mail.I received, filled out and returned by fax, employment/wage verification forms for multiple agencies. I managed office inventory and placed new supply orders. Enter new and updated existing employee paperwork and files. Scheduled appointments, interviews and maintained the MS Outlook calendar. Greeted visitors promptly and directed to correct persons . Wrote professional business correspondence. Set up new files and drafted internal documents and memorandum.
Personal Care AideApr 2017 to Current The Rock HHC Inc － Grand Rapids, MN
I facilitate in games and other activities to engage my client. I re-positioned my client for comfort and to prevent skin pressure problems. I transfer my client in and out of her wheelchair and other adaptive equipment.
Accounting Clerk INov 2014 to Oct 2016 White Oak Casino － Deer River, MNI completed daily audits for the internals banks from the Gift Shop, Bar and Snack Bar. I verified the daily casino deposit. I remained Title 31 compliant. I used MS Excel a Ms Word on a daily basis.
Main Banker/ Sub Shift SupervisorApr 2012 to Nov 2014 White Oak Casino － Deer River, MNI opened and closed the main bank within the allotted time frame. Balanced daily cash deposits and bank vault inventory with a zero error rate. Delivered prompt, accurate and excellent customer service. Reported daily averages and shortages to the manager of my vault department. Dropped and refilled the Kiosk/ATM machines. Adhered to Leech Lake Gaming's MICS and audit procedures. When needed I also supervised line staff so the regular supervisor's could have time off.
Vault CashierFeb 2005 to Apr 2012 White Oak Casino － Deer River, MNCommunicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Confirmed that appropriate changes were made to resolve customers' problems. Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Trained new employees on company customer service policies and service level standards. Made change, processed credit card cash advances, cashed personal checks, redeemed, slots vouchers and other various cashier duties.
Education and Training
High School Diploma, General1994Deer River High School － Deer River, MN, United States