Information Technology graduate with deep exposure to
performing deskside troubleshooting and phone support for both employees and
customers. A skilled, consistent and professional Information Systems
specialist with deep knowledge of maintaining, organizing, implementing and developing
information systems and software for training and supervising operations. Have
extensive experience of customer service in a high tech environment. Competent
at managing responsibilities in a high-volume atmosphere, Personable and
flexible; works extremely well with co-workers, Skilled at interacting with
patrons of all socioeconomic
Microsoft Office (Word, Excel,
Corrective Maintenance Microsoft Office (Word, Excel,
In-depth knowledge and understanding of the operations, processes, procedures and processes of information technology.
Possess good communication and project management skills
Sound organizational and problem solving skills.
Proficient in OSPF, EIGRP, BGP, VTP,VLAN, TCP/IP, WLAN, NAT, ACL,
entry levelJun 2017 Cisco － Santa Clara, CAMaintained and managed network environment including troubleshooting, filing and archiving. Also, I built multiple devices connected to level two, three and running multiple cable to end of users.
BGP, CCNA, CISCO, cost accounting, Customer Satisfaction, Customer Service, Data Entry, EIGRP, financial management, hardware support, information technology, Internet Services, leadership skills, Marketing, Excel, Microsoft Office, Power Point, Word, Network Security, network support, NETWORKING, OS, organizational, OSPF, problem solving skills, processes, project management, purchasing, Self
Starter, Sound, TCP/IP, Time Management, Troubleshooting, upgrades
Education and Training
CISCO CERTIfiCATION NETWORKING ASSOCIATED-CCNAJul 2018East Bay University