Entertainment And Customer Service Specialist resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Entertainment and Customer Service Specialist with a winning attitude and desire to deliver a exceptional dining and live entertainment experience.

Focused on setting high expectations and raising service standards.
Successful in growing business through word-of-mouth referrals.

Successful in exceeding clients' expectations.

Consistently cultivating long-lasting professional relationships and capable of remaining focused and poised in fast-paced settings.

Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support.

Personable and Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success.

Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Service-focused in bringing unparalleled skills in customer relations, task prioritization and time management.

Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.

Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Fluent in English and Tagalog (Filipino) language
  • VIP services specialist
  • Professional singer, concert stage performer/ host for corporate and all types of events
  • Exceptional customer service
  • Excellent written and oral communication
  • Passion for customer satisfaction
  • Event and meeting planning
  • Guest experiences
  • Fine-dining expertise
  • Planning and execution
  • Rapport and relationship building
  • Public relations
Work History
Entertainment and Customer Service Specialist, 04/2015 - Current
Mastro's Steakhouse City, STATE,
  • Operated in dynamic, high-volume environments to provide skilled assistance customers each day
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies
  • Developed long-term relationships with customers which increased repeat business
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
  • Enhanced guests' experiences by fulfilling special requests during visits
  • Recognized VIP customers immediately and provided special treatment, including preferred tables
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
  • Personally addressed and welcomed guests to business per day, improving overall customer service and engagement
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
Cafe/Bar Owner, 02/2005 - 05/2010
Coriks Bar City, STATE,
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Led company to successful product launch and growth by developing initial product market strategy
  • Planned marketing initiatives and leveraged referral network to promote business development
  • Set employee schedules, delegated work and monitored food quality and service performance
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Implemented brand and demand strategies to meet revenue targets for business services and products.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Music School Owner , 07/2008 - 10/2013
The Voice Box Music School City, STATE,
  • Taught music appreciation, history and fundamentals to vocalists and musicians of all skill levels
  • Selected and arranged music for holiday performances and special events
  • Developed lesson plans surrounding various types of art, history and culture
  • Collaborated with performers and producers to determine and achieve desired sound for production
  • Handled requests for specific musical selections
  • Scheduled appointments with parents to discuss student progress and classroom behavior
  • Provided one-on-one attention to students, while maintaining overall focus on entire group
  • Provided support for musical and vocal audition preparation
  • Maintained private studio with range of clients per month
  • Guided and oversaw Music department in accomplishing outstanding educational benchmarks through superb curriculum planning, instruction, composition and performance
  • Coordinated concerts, competitions, special events and music exams for students
  • Attended training and community events to broaden expertise and help students
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Associate of Arts: Music, Expected in 2008
Australian Institute of Music - Sydney Australia,

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Resume Overview

School Attended

  • Australian Institute of Music

Job Titles Held:

  • Entertainment and Customer Service Specialist
  • Cafe/Bar Owner
  • Music School Owner


  • Associate of Arts

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