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Enterprise Systems Programmers III Resume Example

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ENTERPRISE SYSTEMS PROGRAMMERS III
Professional Summary

Experienced technician with over 15 years of experience in higher education computer support and administration. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Strong technical background, excellent organizational mindset and experienced communication skills. A strong customer service background. Familiarity with desktops, servers and cloud systems. Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Collaborative professional used to working in a team environment.

Skills
  • Teamwork/Collaboration
  • Office 365
  • Azure Administration
  • Microsoft Intune Administration
  • Windows Server 2008, 2012 R2, 2016
  • Windows 10
  • Mac OS
  • Active Directory
  • Device Imaging and Deployment
  • SCCM
  • Customer Service
Work History
Enterprise Systems Programmers IIIUniversity Of Louisville - Louisville, KY09/2020 - Current
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Diagnosed and executed resolution for all server issues.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Managed and monitored all installed systems for highest level of availability.
  • Designed and implemented system security and data assurance.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
Desktop Services Technician SeniorUniversity Of Louisville - Louisville, KY08/2019 - 08/2020
  • Worked in team environment to assist customer with a variety of technical needs, assisting and consulting to ensure best possible user experience
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Configured hardware, devices and software to set up work stations for employees
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Served as back up to the team leader for Desktop Support
Computer Support Analyst SeniorUniversity Of Louisville - Louisville, KY10/2005 - 08/2018
  • Worked in a team environment to assist customer with a variety of technical needs, assisting and consulting to ensure best possible user experience
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Configured hardware, devices and software to set up work stations for employees
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
Lab ManagerUniversity Of Louisville - Louisville, KY08/2003 - 10/2005
  • Performed imaging creation and deployment for 161 desktop in the College of Business computer labs
  • Maintained two servers for student and faculty use for the CIS program, including IIS creation and management of student websites
  • Worked with the Ops Tech Support Team on a variety of projects and issues
  • Monitored staff organization and suggested improvements to daily functionality
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
  • Supervised 10 Student Employees in providing excellent customer service to callers requiring assistance for Student, Staff and Faculty issues
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Education
Master of Arts: Higher Education AdministrationUniversity of Louisville - Louisville, KY12/2018
  • Graduated with 4.0 GPA
Bachelor of Arts: Political ScienceUniversity of Louisville - Louisville, KY12/2015
  • Graduated with 3.98 GPA
  • Dean's List Fall 2013 - Fall 2015
  • Received Louis C. Kesselman Endowment Award - 2015
  • Member of Pi Sigma Alpha, political science honor society
  • Minor in Communications
Affiliations
  • Member, University of Louisville Staff Senate, 2018 to Current
  • Member, Staff Senate Executive Committee, 2019 to Current
Certifications
  • Apple Certified Desktop Technician (ACDT)
  • Microsoft Certified Solutions Expert (MCSA): Windows 10
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Resume Overview

Companies Worked For:

  • University Of Louisville

School Attended

  • University of Louisville

Job Titles Held:

  • Enterprise Systems Programmers III
  • Desktop Services Technician Senior
  • Computer Support Analyst Senior
  • Lab Manager

Degrees

  • Master of Arts : Higher Education Administration
    Bachelor of Arts : Political Science

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