LiveCareer-Resume

engineer network consultant resume example with 17+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Veteran Computer/Engineer Technician offering 25 years of experience delivering on-site and remote repair services. Expert at replacing and upgrading assets ranging from desktop components to printers and user interface peripherals. Dedicated to maintaining consistent data privacy policies. Known for providing quick, efficient repair services under strict time constraints.
Confident Engineer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Reliable employee, offering excellent communication and good judgment.


Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Problem Solving
  • Disaster Recovery
  • Virus Protection
  • Technical Troubleshooting
  • System Testing
  • Network Security
  • Hardware Installation
  • Performance Monitoring and Optimization
  • Verbal and Written Communication
  • Software Management
  • User Support
  • Permissions and Access Control
  • Router Installation and Optimization
  • Quick Learner
  • Mobile Device Management
  • Cloud Management
  • CompTIA A+ Certification
  • Cisco CCNA Certification
  • CompTIA Network+ Certification
  • Workstation Maintenance
  • Firewall Management
  • Decision Making
  • Infrastructure Upgrades
  • CISCO Installations
  • Network Performance Analysis
  • Document Organization
  • Computer Hardware Knowledge
  • Technical Specifications
Education
University of New Mexico Albuquerque, NM Expected in Master of Science : Computer Engineering Technology - GPA :
Work History
Android Industries - Engineer & Network Consultant
Hazel Park, MI, 01/2016 - Current
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Responded to technical concerns quickly and effectively devised solutions.
  • Performed quality control procedures on equipment and materials.
  • Implemented safety and accident prevention programs for each project.
  • Researched and investigated project requirements.
  • Monitored project progress, ensuring conformance to design specifications and safety standards.
Android Industries - IT & Network Administrator
Arlington, TX, 08/2012 - 08/2015
  • Maintained and updated customers laptops & desktop computers.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided on-call support for critical computer issues related to all systems and software's.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Patched software and installed new versions to eliminate security problems and protect data.
Albuquerque Public Schools - Engineering Technician
City, STATE, 09/2007 - 08/2012
  • Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Provided on-call support for network engineering duties.
  • Planned, coordinated and implemented network security measures.
  • Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
Citadel Broadcasting Corp. - Engineering Technician
City, STATE, 07/2004 - 09/2007
  • Maintain all station switchboards, servers & phone systems.
  • Update & Maintain studio computer systems and radio Scott system software.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Completed projects by effectively applying engineering, technical and maintenance procedures.
  • Performed work according to project schedules and high quality standards.
  • Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
  • Collaborated with engineers in new product introduction phases to develop and verify design changes.
  • Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
  • Improved product quality by customizing tools and eliminating variability.
  • Compiled, processed and analyzed test data and results to improve product quality.
  • Maintained all station switchboards
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.

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Resume Overview

School Attended

  • University of New Mexico

Job Titles Held:

  • Engineer & Network Consultant
  • IT & Network Administrator
  • Engineering Technician
  • Engineering Technician

Degrees

  • Master of Science

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