Engineer Resume Example American Laboratory Trading Inc.

ENGINEER

Island Legends Online Store

Professional Summary

Punctual Professional Resident Engineer vastly experienced in engineering design from conceptual stage to execution. Supervises others as well as works at remote locations. Mastery of technical specifications, construction methodologies and operating design software. Skilled engineering manager with ability to build and motivate high-performing engineering team. Over 30 years of experience in laboratory instrumentation working with system projects. Award-winning Broadcast Engineer focused on sustainable design. Highly effective at working with teams of designers and builders to accomplish projects on-time and according to cost constraints. Senior-level engineering professional with a progressive career history across supply chain management, project leadership and financial/cost reduction initiatives in large warehouse and distribution center environments. Known for having the ability to improve productivity and generate cost containment systems. Skilled in process improvements and streamlining initiatives using Lean manufacturing and Six Sigma processes. Dedicated Resident Engineer skilled in all phases of engineering operations. Consistently finishes projects under budget. Familiar with all aspects of construction. Mastery in water piping design, material management and land development planning.

Skills

Troubleshooting technical issues
Technical reports
Hair coloring techniques
Teaching job search techniques
Performance optimization
Updates and upgrades
Software debugging
Troubleshooting and diagnostics
Technical issues analysis
Technical documents comprehension
TCP/IP
Application support
Software diagnosis
Desktop support
Data recovery
Staff education and training
Data entry
Customer service expert
Excellent problem-solving abilities
Training system scope
Software projects
Policy and procedure adherence
Skills review
Group presentations
Website and portal monitoring
System backups
J2EE architecture specialist
Microsoft MSCA/MCSE Certified
Written and oral communication
Project documentation
Graphics and animation
Computer programming
Enterprise technologies
Courses and documentation
Website maintenance
Web platform development
IP Forwarding proficient
Process implementation

Testing plans
Data backup and retrieval
Conceptual thinking
Customer Focused
Resource scheduling
Employee evaluations
Storage hardware architecture
Remote access technology
Adobe Flash expert
System analysis
Quality assurance
Data privacy applications
Oral and written communication
Training delivery
Website optimization
CISCO router management
Risk management
Data analysis
Network upgrades
Power distribution techniques
Windows and Linux
Team oversight
Conflict resolution
Client service
Needs assessment
Marketing
Audiovisual production and editing
Problem resolution
Troubleshooting
Hardware documentation
Project management
Equipment oversight
Configuration management
Team leadership
Excellent diagnostic skills
Planning and implementation
New employee mentoring
Consultative support

Work History

Engineer, 08/2007 to 05/2014
American Laboratory Trading Inc. – East Lyme, CT

Assessed scope and requirements to make accurate project design determinations for [Number] projects.
Answered customer telephone calls promptly to avoid on-hold wait times.
Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Educated customers on promotions to enhance sales.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Compiled customer feedback and recommended service delivery improvements to management.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Regularly exceeded daily sales and product add-on quotas.
Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
Recommended [Product or Service] to customers, thoroughly explaining details.
Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
Provided primary customer support to internal and external customers in fast-paced environment.
Drove team revenue totals by bringing in over $[Amount] in sales.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
Assisted in development of instrumentation testing systems, including automated analysis equipment.
Fabricated tools needed to construct GC, GCMS and ICP components.

Broadcast Engineer, 02/2000 to 07/2005
Lesea Inc. – Tulsa, OK

Completed emergency fixes as stopgap until maintenance teams could conduct advanced repairs.
Oversaw team of 24 technical professionals to manage successful broadcasts.
Coordinated all installations, calibrations and maintenance for broadcast equipment used by TV station.
Worked with [Job title] to strengthen audio and video quality during broadcasts.
Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
Adjusted controls on station console to regulate transmission fidelity, contrast and brightness.
Evaluated quality problems and performed repair to identify and resolve issues.
Investigated and resolved customer complaints to foster satisfaction.
Equipped and organized facility to comply with company strategy for online and offline quality controls.
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Developed standard operating procedures and document workflows for current and future process steps.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Coordinated with Production team in developing project plans for prioritized initiatives.

Senior Systems Engineer, 07/1989 to 07/1999
Perkin-Elmer – Norwalk, CT

Determined project feasibility by estimating materials costs and sourcing requirements.
Assessed scope and requirements to make accurate project design determinations for hundreds of projects.
Coordinated project team of 20 engineers, [Number] designers and [Number] surveyors for [Type] projects in commercial and industrial development.
Coordinated project team of [Number] engineers, [Number] designers and [Number] surveyors for [Type] projects in commercial and industrial development.
Led project scheduling and budgeting to successfully and quickly complete engineering projects.
Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
Defined engineering problems, collected data, established facts and drew conclusions to solve complex engineering issues.
Calculated load levels and material stress factors using [Software] to identify design constraints.
Maintained project schedule by monitoring employee performance.
Evaluated sites to determine soil adequacy for handling loads imposed by building foundations and associated materials.
Determined project specifications by thoroughly studying performance standards, requirements, and technical studies.
Confirmed product performance by performing tests and troubleshooting difficulties.
Supervised preparation of technical drawings by architectural technicians, CAD technicians and drafters.
Compiled data and generated graphs to interpret results and suggest key operational improvements.
Followed verbal instructions and hand sketches to adapt and modify tooling.
Collaborated with engineers in new product introduction phases to develop and verify design changes.
Developed corrective action plans and prevention strategies to improve product reliability.
Conducted engineering and detailed experimental tests to collect design data and assist in research work.

Senior Engineer, 03/1978 to 06/1988
Hewlett-Packard Company – San Antonio, TX

Determined project feasibility by estimating materials costs and sourcing requirements.
Assessed scope and requirements to make accurate project design determinations for Hundreds of projects.
Coordinated project team of 20 engineers, [Number] designers and [Number] surveyors for [Type] projects in commercial and industrial development.
Led project scheduling and budgeting to successfully and quickly complete engineering projects.
Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
Facilitated construction by mapping out utility installations and establishing reference points, grades and elevations.
Calculated load levels and material stress factors using [Software] to identify design constraints.
Maintained safe working environment by enforcing rules and regulations.
Controlled project costs by administering contracts and approving expenditures.
Maintained project schedule by monitoring employee performance.
Educated general public through professional presentations and community discussions.
Evaluated sites to determine soil adequacy for handling loads imposed by building foundations and associated materials.

Education

Associate of Science: Electrical, Electronics Engineering Technologies, 02/1977
DeVry University - Downers Grove, IL

Resume Overview

Companies Worked For:

American Laboratory Trading Inc.
Lesea Inc.
Perkin-Elmer
Hewlett-Packard Company

School Attended

DeVry University

Job Titles Held:

Engineer
Broadcast Engineer
Senior Systems Engineer
Senior Engineer

Degrees

Associate of Science : Electrical, Electronics Engineering Technologies , 02/1977

Engineer Resume Example

Resume Score: 80%

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