Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Seasoned Senior Software Engineer adept at leading cross-functional teams. Remarkable relationship building, decision making and communication skills. Known for best-in-class development and collaboration. Skilled in directing development with creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership.

Management Skills
  • Team leadership and direction
  • Partnership Development
  • Software Documentation
  • Onsite customer support
  • Project planning and development
  • Program Development and Management
  • Documentation Proficiency
  • Data Collection & Research
  • Enterprise Resource Planning
  • Multi-Site Operations
Professional Experience
04/2018 to Current
Engineer 1 Highgate Hotels Rancho Cordova, CA,

Provide subject matter expertise for development, support, and maintenance of all Retail Warehouse Applications across distribution center and corporate office. Conduct full lifecycle project management leadership for integration between company's Warehouse Management System (WMS) and 3rd party Labor Management System (LMS).

  • Technical project lead WMS / LMS integration while collaborating with data analytics team to deliver robust management dashboard; resulted in executive leadership updating distribution center standards and employee incentive plans.
  • Created new product workflow channel between United States and Netherlands distribution centers; inventory management was able to allocate goods directly to wholesale distributors and reduce goods allocation timeliness.
  • Led onsite and offshore development teams to accomplish supply chain enhancements impacting company growth and profit margins.
  • Managed 24/7 on-call international support team, translating IT language to business / functional terminology to garner understanding and produce solutions; fostered continuous process improvement, developed high-performing multi-cultural team.
  • Versed in complete software life cycle from preliminary needs analysis to enterprise-wide deployment and support.
  • Oversaw quality assurance protocols to optimize WMS designs.
08/2016 to 04/2018
WMS IT Analyst Abercrombie & Fitch City, STATE,
  • Established inbound and outbound cross-country shipment channel; initiative resulted in faster delivery times for west coast distribution center; multi-million dollar project implement by company.
  • Created technical designs based on business requirements and worked hand-in-hand with developers, reviewing and testing code to ensure compliance with design parameters.
  • Collaborated with cross-functional teams (IT, Supply Chain, Operations, Trade, QA, and 3rd Party) on testing procedures, reporting, and determining failure resolution.
  • Wrote test cases and level-of-effort estimates for onsite and offshore development teams; endeavor led to agile development and monthly application deployments.
03/2015 to 08/2016
Senior Application Program Developer Nationwide Insurance City, STATE,
  • Technical lead for financial systems integration project automating daily critical data gathering, processing, and reporting; financial trade information readily available for traders to make valuable business decision.
  • Designed, developed, and deployed new system processes to enhance payment efficiencies on loss of life claims; efforts resulting in timely payments and ultimately relieved stress of grieving families.
  • Wrote highly reliable custom code in phased waterfall process, minimizing post-testing rework; produced new claims and policy system while retiring two legacy systems.
  • Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality.
  • Showed leadership and mentorship to new developers and interns, while creating a team environment focused on delivering excellent business user support.
03/2014 to 02/2015
Senior Application Program Developer Bureau Of Worker's Compensation City, STATE,
  • Involved in core project for conversion from legacy systems to new application.
  • Analyzed legacy data and identifying problems / issues with respect to the new system, resulting in detailed mapping between legacy data and new data elements.
Expected in 12/2013
Bachelor of Science: Business
Miami University - Oxford, OH

Major in Information Systems and Analytics

Expected in 01/2010
Diploma: Graphics Design
Vertical Horizon - Dhaka, Bangladesh,

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School Attended

  • Miami University
  • Vertical Horizon

Job Titles Held:

  • Engineer 1
  • WMS IT Analyst
  • Senior Application Program Developer
  • Senior Application Program Developer


  • Bachelor of Science
  • Diploma

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