Engineer Resume Example
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ENGINEER
Summary
Hardworking,Reliable,Enthusiastic,Out going, Polished, Loyal,Dependable and determined are just some of the words that are used to describe my work ethic Proactive and punctual with a team-oriented mentality with a positive and motivated attitude to always go above and beyond the criteria. Listening with a calm and positive Composure as well as displaying professionalism are my strong points im here to work and get everything done with the utmost class on time and efficiently my people skills are by far the most thing I have to offer I thrive under pressure and continue to give the best display of customer service
Skills
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Experience
Engineer|Planet Pharma - Louisville , KY|07/2016 - 01/2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Processed customer account changes, using [Software].
- Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Shared detailed information regarding [Product or Service] options to help customers make decisions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Answered [Number] daily phone calls to resolve [Type] customer issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Increased customer traffic count by [Number]% and retail sales by [Number]%.
- Worked with [Job title] to develop customer service improvement initiatives.
- Delivered service and support to each customer, paving way for future business opportunities.
- Took special orders in person and over telephone, generating $[Amount] in additional revenue every month.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Maintained safety by verifying compliance and assuring proper factory testing.
- Inspected and repaired program systems and components.
- Collaborated with [Number] engineers, assisting with the testing of products.
- Analyzed data using [Type of Technology].
Cashier|Taher, Inc. - Hiawatha , KS|01/2011 - 06/2011
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Received payments for [Product or Service] and issued receipts.
Lifeguard|The Galt House Hotel - Louisville , KY|06/2009 - 02/2010
- Patrolled [Type] areas to identify anyone in need of assistance and provide immediate care.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Maintained neat and clean pool area and clean water at all times.
- Completed routine safety training and instructed all patrons to follow safety rules.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
- Maintained strong proficiency in CPR, First Aid and [Type] rescue techniques to provide optimal support to individuals in distress.
- Contacted emergency personnel and provided aid while waiting for further assistance.
- Kept watch over swimmers to respond quickly to distress situations.
- Optimized customer service by resolving issues quickly and with courteous demeanor.
- Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
- Explained safety rules and procedures regarding [Type] and [Type] activities to patrons and guests to inform and educate.
- Performed CPR on rescued individuals until paramedics' arrival, resulting in [Number] positive outcomes.
- Identified emergency situations, including potential drownings and entered water within [Number][Timeframe] for lifesaving measures.
- Monitored [Type] area for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
- Informed patrons of unsafe or hazardous conditions, including [Type] and provided options for alternative activities.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Alerted patrons to immediate storm conditions by directing them to exit water immediately.
Education and Training
Palo Verde High School|City, State|06/2007High School Diploma
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Resume Overview
School Attended
- Palo Verde High School
Job Titles Held:
- Engineer
- Cashier
- Lifeguard
Degrees
- High School Diploma
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