Caring and skilled, experienced Program Specialist, passionate about positively impacting programs and helping participants by providing expert support. Familiar with Wage, Military and Federal claims and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach. I have serving people of my community and my state in my genes, as my mother was a teacher and my father was in law enforcement for over 25 years.
I enjoy problem solving, from identification to investigation and resolution, especially when the beneficiaries are fellow Floridians.
I worked on the IT side with CONNECT from November 2013 to February 2015, as a Subject Matter Expert for Wage, Combined Wage and Federal/Military. I reviewed issues, logged and tracked defects and was a liaison between the business unit and IT/Deloitte developers, helping to explain the CONNECT program was doing and provide information on how it should be corrected, to ensure that the business unit was able to perform and complete their daily duties in accordance with applicable State laws and federal regulations. I tested fixes for the defects and provided feedback and signed off on the final resolutions for countless defects.
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