Personable, detailed-oriented customer service professional with more than 17 years experience in sales and claims insurance processing. Multi-tasker capable of performing complex functions while maintaining proficiency in learning new tasks. Strong verbal and written communicator with a keen sense of customer and company loyalty in providing quality customer service. Dependable, knowledgeable and reliable team player with excellent growth potential.
Analyzed and reviewed LG group and new and renewal business.
Assisted with determining and outlining customized benefits for LG groups.
Worked closely with Implementation, Sales Team and Quality to ensure accurate interpretations of benefits.
Responsible for coding and ensuring benefits were correctly loaded in the system.
Worked quickly and effectively to ensure deadlines were met for issuance of medical Identification Cards issuance.
Assisted with improving the auto-adjudication of medical benefits for the CONV LOB.
Reviewed and updated any errors and provided timely resolution.
Continuously worked on improving workflow and the streamlining of work processes.
Wrote Job Aids and was responsible for leading Quality and Technical calls in which information was distribute
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