[Job Title] successful at helping new employees adjust to company culture and feel valued in their new roles. Hard-working Human Resource Specialist who is highly efficient in time-critical situations. Skillfully prioritizes and manages all aspects of the payroll process.
New employee orientations
MS Office proficient
SharePoint Intranet software
In-depth knowledge of HR Compliance
Employee Relations and Labor Relations Assistant, 10/2013
to Current UCLA – Los Angeles,
Developed department's standard operating procedures, and a tracking system for Unions regarding Request For Information (RFI) and Notices.
Updated key details of grievances in logbooks and Access database in order to compile reports detailing impending deadlines and grievance status.
Responsible for coordinating necessary rooms and services for court reporters, hearings, and factfindings, as well as travel arrangements for department when attending conferences or bargaining sessions.
Responsible for processing authorization or cancellation forms of union dues deductions utilizing UCLA's online Employee Database System in accordance with UCLA policy and collective bargaining agreements.
Provided administrative support including back up support for the front desk, answer and route calls, prepare and mail outgoing correspondence along with filing, scanning, printing, and faxing.
Human Resource Administrator, 06/2011
to 03/2013 Intellisource – Ontario,
Developed company personnel policies, standard operating procedures and employee handbooks.
Developed and facilitated all new-hire orientations.
Conducted employment verifications and investigations.
Facilitated the criminal background check process for new hires.
Managed the employee rewards programs.
Audited workplace, employee and management policies and procedures.
Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.
Shadowed employees to determine an accurate description of the duties and skills required for each position.
Assistant Store Manager, 05/2004
to 02/2009 Verizon Wireless – Glendora,
Trained, coached and mentored staff to ensure smooth adoption of new program.
Worked directly with [departments, clients, management] to achieve [result].
Implemented innovative programs to increase employee loyalty and reduce turnover.
Counted cash drawers and made bank deposits.
Managed staff of [Number] sales associates, [Number] team leaders and [Number] assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Examined merchandise to verify that it was correctly priced and displayed.
Scheduled and led weekly store meetings for all employees.
Reported to the district manager regarding all store and staff issues.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Data Entry Administrator, 03/2003
to 05/2004 Lereta – Covina,
Assisted with event planning, including associated travel and logistical arrangements.
Customer Service, 01/2001
to 07/2006 Babies R Us – West Covina,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Maintained cleanliness and presentation of stock room and production floor.
Directed calls to appropriate individuals and departments.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Infant Caregiver, 01/2000
to 12/2000 Orfalea Family Children Center – Glendora,
Promoted good behavior by using the positive reinforcement method.
Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
Promoted language development skills through reading and storytelling.
Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
Dressed children and changed diapers.
Organized small groups of children while transitioning to and from outdoor play.
Offered parents detailed daily reports that outlined their child's day.
Maintained daily records of children's individual activities, behaviors, meals and naps.
Engaged with children individually to meet their emotional and physical needs.
Sparked imagination by helping children discover new things each day.
Bachelor of Science: Early Childhood,
2010 California State University, Fullerton - Fullerton,
Associate of Arts: Social and Behavioral Science,
2002 Citrus College - Glendora,