LiveCareer-Resume

emergency roadside assistant customer service resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Detail-oriented professional with 6.5+ years of experience and a proven knowledge of customer service, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Service role at your company.

Skills
  • Remote service
  • Call center operations
  • Performance monitoring
  • Professional telephone voice
  • Payment processing
  • Data entry
  • Quality assurance optimization
  • Call documentation skills
  • Account updating
  • Quality control
  • Problem-solving abilities
Experience
08/2022 to Current
Mail Processing Clerk Spruce Finance Boulder, CO,
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Received, sorted and organized incoming letters and packages.
  • Loaded mail into cart to prepare for interdepartmental delivery route.
  • Applied appropriate postage to outgoing mail using postage machine or mailing labels.
07/2022 to 09/2022
Housekeeper Winner Aviation Eglin Air Force Base, ,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
05/2022 to 07/2022
Customer Service Remote Hotel Of Richburg Llc Richburg, SC,
  • Assisted customers with price checks, and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about product lines and services offered by company.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
10/2021 to 05/2022
Emergency Roadside Assistant Customer Service Walman Optical Company Kent, WA,
  • Provide service order’s for towing and roadside assistance in a safe, professional, and timely manner, free of accident, injury, damage.
  • Submit accurate invoices and appropriate payment on time for processing. Manages difficult or emotional customer situations.
  • Responds promptly to customer needs; solicits customer feedback to improve service. Responds to requests for service and assistance. Meet commitments.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Entered information on computerized systems to verify locations and notify nearest responders.
03/2021 to 09/2021
Debt Collector Walman Optical Company Milan, IL,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
09/2020 to 03/2021
Customer Service Agent Clubcorp Club Operations, Inc. Trophy Club, TX,
  • Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
  • Read and understand client's plan documents, amendments or online knowledgebase tools, etc.
  • Collect relevant information, determine immediate requests/questions and anticipate the future needs of the member.
  • Documented conversations with customers to track requests, problems and solutions.
07/2017 to 03/2020
Housekeeping DialAmerica City, STATE,
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Reporting any necessary repairs or replacements Cleaning and sanitizing toilets, showers/bathtubs, counter tops, and sinks.
  • Making beds and changing linens.
  • Vacuuming and cleaning carpets and rugs.
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
12/2016 to 06/2017
Housekeeping/Front Desk Hampton Inn By Hilton City, STATE,
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
03/2016 to 05/2017
Customer Service Representative Company Name City, State,
  • Confer with customers by telephone to provide
    information about products or services, take or enter orders,
    cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions,
    recording details of inquiries, complaints, or comments, as
    well as actions taken.
  • Determine charges for services requested, collect deposits
    or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by
    performing activities such as exchanging merchandise,
    refunding money, or adjusting bills.
  • Maintained strong call control and quickly worked through scripts to address problems.
12/2014 to 03/2016
Customer Service Representative Company Name City, State,
  • Interview prospective clients to obtain data about their
    financial resources and needs, the physical condition of the
    person to be insured, and to discuss any existing coverage.
  • Transmit information or documents to customers, using
    computer, mail, or facsimile machine.
  • Perform administrative support tasks, such as proofreading,
    transcribing handwritten information, or operating
    calculators or computers to work with pay records, invoices,
    balance sheets, or other documents.
  • Receive payment and record receipts for services.
    Schedule appointments and maintain and update
    appointment calendars.
  • Review insurance policy terms to determine whether a
    particular loss is covered by insurance.
05/2012 to 12/2014
Housekeeping Attendant Company Name City, State,
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Removed trash from rooms and replaced liners to wastebaskets.
Education and Training
Expected in 06/2006 to to
High School Diploma:
Oliver High School - Pittsburgh, PA,
GPA:

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Resume Overview

School Attended

  • Oliver High School

Job Titles Held:

  • Mail Processing Clerk
  • Housekeeper
  • Customer Service Remote
  • Emergency Roadside Assistant Customer Service
  • Debt Collector
  • Customer Service Agent
  • Housekeeping
  • Housekeeping/Front Desk
  • Customer Service Representative
  • Customer Service Representative
  • Housekeeping Attendant

Degrees

  • High School Diploma

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