emergency response customer service representative agent resume example with 20+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- :
Highly enthusiastic customer service professional with 25+ years of customer service representative with in-depth knowledge of sales, account management, supervisory, training and dispatching. Resourceful Customer Service Representative who consistently meets and exceeds productivity goals. Skilled and Committed to addressing customer concerns with speed, accuracy and professionalism. Patient and empathetic representative with extensive background in conflict resolution. Knowledgeable and dedicated customer service professional with extensive experience in the Public Utility industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
- Highest Sales of over 2 million dollars
- Diamond Club
- Presidents Club
- Run Through the Warehouse
- Highest product sales
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- 100% quality
- Kudos from customers for exceptional service
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Emerson Electric Co. – Sturtevant, WI,
- Response Representative, southern company gas Answering incoming leak, no gas, explosion calls for gas emergencies.
- Follow protocol for leaks or no gases to place orders and comply with environmental requirements and have technicians dispatched to have customers made safe.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times
Brightview Landscapes, Llc – Oceanside, NY,
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Collaborated with leadership to assess and improve policies across board.
- Retained 100% protocol on management tools and procedural accuracy.
- Reduced process lags by accurately managing confidential records for staff members.
- Automated office operations while managing client correspondence, record tracking and data communications.
- Worked as effective team member while contributing to local and regional HR projects.
Ascension Health – Glendale, WI,
- Answered all customer calls to solve issues and schedule cleans.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Interviewed, hired and trained new workers.
- Developed work schedules for all team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll
- Oversaw daily operations at site, keeping team production moving at optimal pace
VERIZON COMMUNICATIONS – City, STATE,
- Effectively manage high volume inbound and outbound call's, sales,service, repair, technical support and billing.
- Met and exceeded goals and standards..
- Managed over 100-300 calls per day
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Big Brothers Big Sisters
American Legion
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Resume Overview
School Attended
- Paul Smith's College
Job Titles Held:
- Emergency Response/Customer Service Representative Agent
- Human Resources Business Partner
- FIELD SUPERVISOR
- Customer Service Representative
Degrees
- Associates
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