LiveCareer-Resume

embedded customer support representative resume example with 5+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) XXX-1000, resumesample@example.com
Professional Summary

Creative individual with hands-on experience supporting production teams. Well-rounded background assisting with production, delivery and social media. Valued as competent support resource delivering productions smoothly and on-time.

Skills
  • Organization Skills
  • Verbal and Written Communication
  • Creative problem solving
  • MS Office
  • Social media
  • Content Development
  • Video Editing
  • Adobe Creative Suite
Work History
06/2018 to 06/2020 EMBEDDED CUSTOMER SUPPORT REPRESENTATIVE Lafarge | Grand Chain, IL,
  • Responsible for a contributed 8-million-dollar account in fuel revenue by managing and activating business expense cards for client usage.
  • Facilitated team collaboration between the sales and clients by creating an active data spreadsheet to increase visibility to payment processing, credit increase, and decline and developed iConnect online access for operators.
10/2018 to 06/2019 Production Assistant Atlanta Cinaminacs | City, STATE,
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Worked closely with director to provide effective assistance for web series project.
  • Wrote dialogue for various scripts by following standardized work processes to achieve creative and innovative production requirements
  • Conducted quality checks to ensure equipment meets production standards for operating boom microphone and camera functions by organizing position presence and personnel on set while promoting company safety rules
08/2018 to 10/2018 NEWS PRODUCER INTERN WKRN News 2 | City, STATE,
  • Staged content on-site and on-location to professionally offer compelling news stories.
  • Supported reporters in field by monitoring equipment and produced an 8-minute A-block for newscast.
  • Managed all phone calls, responded to all emails and assignments by prioritizing response handling times and logged sound for VOSOTs.
04/2015 to 06/2018 CUSTOMER SUPPORT REPRESENTATIVE LIASION Comdata | City, STATE,
  • Supported permit request for Trip/Fuel and Oversize/Overweight for states, counties, and city municipals accounts by remaining current and meeting turnaround deadlines.
  • Worked as primary auditor and point of contact for all viable accounts for Comdata’s Trip/Fuel permit processor.
  • Accelerated and facilitated training for colleagues on how to audit and process permits with increased revenue generated permits Key Contributions |Community Engagement.
Education
Expected in 11 2017 to to Bachelor of Science | Mass Communications & Television Production Tennessee State University, Nashville, TN GPA:
Accomplishments
  • “Accents” web series - January 2019
  • “Dear Black People”play - March 2019
  • 2nd Place 2017 Tennessee Associated Press Online Sport Coverage Program
  • Election Official for 2020 Presidential Election
Additional Information

· Producer of Tennessee State University’s TSPN Tiger Pre-Show

· Producer of Tennessee State University’s TSPN The Great Debate: Sports Edition

· Producer of Sing It or Wing It Game Show

Skills
  • Organization Skills
  • Verbal and Written Communication
  • Creative problem solving
  • MS Office
  • Social media
  • Content Development
  • Video Editing
  • Adobe Creative Suite
Work History
06/2018 to 06/2020 EMBEDDED CUSTOMER SUPPORT REPRESENTATIVE FLEETCOR | Norcross, GA
  • Responsible for a contributed 8-million-dollar account in fuel revenue by managing and activating business expense cards for client usage.
  • Facilitated team collaboration between the sales and clients by creating an active data spreadsheet to increase visibility to payment processing, credit increase, and decline and developed iConnect online access for operators.
10/2018 to 06/2019 Production Assistant Atlanta Cinaminacs | Atlanta, GA
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Worked closely with director to provide effective assistance for web series project.
  • Wrote dialogue for various scripts by following standardized work processes to achieve creative and innovative production requirements
  • Conducted quality checks to ensure equipment meets production standards for operating boom microphone and camera functions by organizing position presence and personnel on set while promoting company safety rules
08/2018 to 10/2018 NEWS PRODUCER INTERN WKRN News 2 | Nashville, TN
  • Staged content on-site and on-location to professionally offer compelling news stories.
  • Supported reporters in field by monitoring equipment and produced an 8-minute A-block for newscast.
  • Managed all phone calls, responded to all emails and assignments by prioritizing response handling times and logged sound for VOSOTs.
04/2015 to 06/2018 CUSTOMER SUPPORT REPRESENTATIVE LIASION Comdata | Brentwood, TN
  • Supported permit request for Trip/Fuel and Oversize/Overweight for states, counties, and city municipals accounts by remaining current and meeting turnaround deadlines.
  • Worked as primary auditor and point of contact for all viable accounts for Comdata’s Trip/Fuel permit processor.
  • Accelerated and facilitated training for colleagues on how to audit and process permits with increased revenue generated permits Key Contributions |Community Engagement.

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Resume Overview

School Attended

  • Tennessee State University

Job Titles Held:

  • EMBEDDED CUSTOMER SUPPORT REPRESENTATIVE
  • Production Assistant
  • NEWS PRODUCER INTERN
  • CUSTOMER SUPPORT REPRESENTATIVE LIASION

Degrees

  • Bachelor of Science

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