Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Network administration veteran with extensive experience building, improving, supporting and architecture to multiple types of infrastructures.

  • Cross-tier components implementation
  • Strong collaborative skills
  • Document management

  • Excellent problem solving skills
  • Technical help desk experience
  • Information security
  • Testing
  • Project management

Quality Control

  • Increased trouble ticket resolution to 99% satisfaction

Strategy and Planning

  • Established new policies and procedures for ticket resolution and processing.


  • Served as leader of special projects team.

IT Training

  • Successfully trained 36 employees to use new IMO Standards.

Network Support

  • Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.
  • Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.

Work Experience
02/2012 to 2015 Electronic Communications Officer/Satellite Communications Operator/Maintainer City Of Farmington | Farmington, MN,
  • Worked in NOC supporting 1500+ users over a wide area, while using network and system administrator rights.
  • Used Active Directory program administrative rights, and creating new users, terminating old users, granting user and device rights, and monitoring users and devices to verify network security.
  • Created reports of network security audits, violations of network security, and reporting and quarantining any possible breaches to the network using Excel.
  • Implementation and application of multi-level bit encryption and decryption, firewall layering, and modulation and demodulation bit rates.
  • Created new rules and regulations for information management officers and users to follow and adapt into day to day operations, and was put into use for all of combat communications environment.
  • Expertise troubleshooting baseband and broadband equipment.
  • Operation and maintenance of tactical and strategic communications equipment
  • Work with various types of encryption and decryption equipment, multiple types of RF radio transmission equipment, various types of IP based equipment, and multiple types of satellite communications terminals using the X-band, Ka- band, Ku-band, and C-band frequencies
  • Set up an inventory control system to track $35 million worth of equipment.
  • Completed multiple high profile projects within all required time tables and with zero losses Managed multiple personnel in different departments to complete projects while never going over time tables.
05/2005 to Current Fire Fighter Lineage Logistics | Batavia, IL,
  • As a member of the rapid response team, my duties include firefighting, hazmat response, operating radio equipment, and responding to motor-vehicle accidents and other emergencies.
  • Trained in Haz-mat situations and response.
  • Trained in fire alarm and sprinkler systems.
  • Trained in CPR and First Aid.
  • Trained in firefighting tactics and procedures.
  • Trained in emergency response procedures and radio communications.
09/2009 to 02/2011 OWNER/OPERATOR Nitro Towing & Transport LLC | City, STATE,
  • Managed twenty two employees with a six truck fleet.
  • Managed income and expenditures.
  • Managed payroll and taxes.
  • Managed repair facility.
  • Monitored and maintained customer service levels.
  • Managed call volume and assignment designation.
04/2007 to 08/2009 MANAGER/DISPATCHER/OPERATOR Superior Towing And Transport | City, STATE,
  • Towing fleet manager and dispatch supervisor for weekday and weekend shift Recovery operator Managed twenty employees with a thirty two truck fleet.
  • Managed income and expenditures.
  • Managed payroll and taxes.
  • Managed repair facility.
  • Monitored and maintained customer service levels.
  • Managed call volume and assignment designation.
Education and Training
Expected in 12/2012 Technical or Occupational Certificate | Satellite Communications US Army Signal Center, Augusta, GA GPA:

Credits Earned: 1,081 Semester Hours

Major: Sat-com Systems Operator-Maintainer

Job Related Training:

Basic Combat Training

Expected in 6/2005 Technical or Occupational Certificate | Firefighting John Dempster Fire Training Center, Lawrence, NJ GPA:

Coursework in

  • Firefighting Firefighter Level 1
  • EMT-B
  • Emergency Communications
  • Fire Dispatcher
  • ICS-100
  • IS-200
  • NIMS-700
  • IS-800
  • Hazmat
  • CBRN
  • Confined Space Operations
Expected in Associate of Science | Fire Science Technology Mercer County Community College, Windsor, NJ GPA:

Credits Earned: 58 Semester Hours

Coursework in

  • Fire Science Technology
  • Building Construction
  • Fire Protection Systems
  • Fire Prevention and Code Enforcement II
  • Fire Fighting Tactics
  • Hazardous Materials
  • Fire Department Organization
  • Water Supply For Fire Protection
Expected in 2018 Bachelor of Science | Information Systems Management University of Maryland, Online, MD GPA:

Minor in Computer Networks and Security

  • Network Management
  • Trouble shooting
  • Project Management
Additional Information


  • Army Commendation Medal
  • Afghanistan Campaign Medal
  • NATO ISAF Medal
  • Certificate of Achievement
  • Army Service Ribbon
  • Global War on Terrorism Medal
  • National Defense Service Metal

Honorable Discharge

Served 1 tour to Afghanistan

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School Attended

  • US Army Signal Center
  • John Dempster Fire Training Center
  • Mercer County Community College
  • University of Maryland

Job Titles Held:

  • Electronic Communications Officer/Satellite Communications Operator/Maintainer
  • Fire Fighter


  • Technical or Occupational Certificate
  • Technical or Occupational Certificate
  • Associate of Science
  • Bachelor of Science

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