EFTPS Customer Service Specialist Resume Example
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EFTPS CUSTOMER SERVICE SPECIALIST
Summary
Customer-focused representative with a proven capacity to troubleshoot issues to ensure customer satisfaction who consistently meets and exceeds productivity goals. With telecommunications experience and maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
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Accomplishments
Winner of the “Exchange Employee of the Month” Award, [March 2012].
Experience
EFTPS Customer Service Specialist11/2014 - 07/2015FredbeansManheim , PA
- Logical problem solving skills and ability to multi-task.
- Ability to work under pressure and continuously demonstrate a high sense of urgency.
- Ability to understand and empathize with customers issues.
- Responsible for all customer inquiries.
- Troubleshoot equipment and system problem.
- Resolve issues on first call.
Cashier07/2014 - 10/2014Tapestry, Inc.Farmington , CT
- Receive payment by cash, check, credit cards, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish and identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Sort, count, and wrap currency and coins.
Senior Sales Associate04/2010 - 06/2014Sonic Drive-InSaint Albans , WV
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Trained new employees on company customer service policies and service level standards
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Prepare sales slips or sales contracts.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Maintain records related to sales.
- Demonstrate use or operation of merchandise.
- Place special orders or call other stores to find desired items.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Inventory stock and requisition new stock.
- Ticket, arrange and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Team Member06/2008 - 03/2010Burger KingCity , STATE
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cookingsurfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Measure ingredients required for specific food items being prepared.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Wash, cut, and prepare foods designated for cooking.
- Serve orders to customers at windows, counters, or tables.
- Prepare and serve beverages such as coffee and fountain drinks.
Education
2008High School Diploma:Fort Campbell High School - GeneralCity, State
Central Texas College - BusinessCity, State
Continuing education in Business.
Skills
Analytical skills, communication skills, excellent customer service, delivery, insurance, inventory, problem solving skills, type 50 WPM.
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Resume Overview
School Attended
- Fort Campbell High School
- Central Texas College
Job Titles Held:
- EFTPS Customer Service Specialist
- Cashier
- Senior Sales Associate
- Team Member
Degrees
- 2008 High School Diploma : Fort Campbell High School - General
Central Texas College - Business
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