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EFTPS Customer Service Specialist Resume Example

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EFTPS CUSTOMER SERVICE SPECIALIST
Summary

Customer-focused representative with a proven capacity to troubleshoot issues to ensure customer satisfaction who consistently meets and exceeds productivity goals. With telecommunications experience and maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • High customer service standards
  • Employee relations specialist
  • Strong problem solving ability
  • Proficient with Microsoft Office
  • Troubleshooting skills
  • Call center knowledge
  • Telecommunications knowledge
    Accomplishments

    Winner of the “Exchange Employee of the Month” Award, [March 2012].

    Experience
    EFTPS Customer Service Specialist 11/2014 - 07/2015 Teleperformance Bristol, TN
    • Logical problem solving skills and ability to multi-task.
    • Ability to work under pressure and continuously demonstrate a high sense of urgency.
    • Ability to understand and empathize with customers issues.
    • Responsible for all customer inquiries.
    • Troubleshoot equipment and system problem.
    • Resolve issues on first call.
    Cashier 07/2014 - 10/2014 Roadrunner Markets Bristol, VA
    • Receive payment by cash, check, credit cards, or automatic debits.
    • Issue receipts, refunds, credits, or change due to customers.
    • Assist customers by providing information and resolving their complaints.
    • Establish and identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
    • Greet customers entering establishments.
    • Answer customers' questions, and provide information on procedures or policies.
    • Process merchandise returns and exchanges.
    • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
    • Stock shelves, and mark prices on shelves and items.
    • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    • Calculate total payments received during a time period, and reconcile this with total sales.
    • Sort, count, and wrap currency and coins.
    Senior Sales Associate 04/2010 - 06/2014 AAFES Fort Sill, OK
    • Greet customers and ascertain what each customer wants or needs.
    • Describe merchandise and explain use, operation, and care of merchandise to customers.
    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    • Trained new employees on company customer service policies and service level standards
    • Compute sales prices, total purchases and receive and process cash or credit payment.
    • Answer questions regarding the store and its merchandise.
    • Prepare sales slips or sales contracts.
    • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    • Maintain records related to sales.
    • Demonstrate use or operation of merchandise.
    • Place special orders or call other stores to find desired items.
    • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
    • Inventory stock and requisition new stock.
    • Ticket, arrange and display merchandise to promote sales.
    • Exchange merchandise for customers and accept returns.
    • Clean shelves, counters, and tables.
    • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
    Team Member 06/2008 - 03/2010 Burger King Bristol, VA
    • Maintain sanitation, health, and safety standards in work areas.
    • Clean food preparation areas, cooking surfaces, and utensils.
    • Verify that prepared food meets requirements for quality and quantity.
    • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
    • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
    • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
    • Measure ingredients required for specific food items being prepared.
    • Take food and drink orders and receive payment from customers.
    • Clean, stock, and restock workstations and display cases.
    • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
    • Wash, cut, and prepare foods designated for cooking.
    • Serve orders to customers at windows, counters, or tables.
    • Prepare and serve beverages such as coffee and fountain drinks.
    Education
    2008 High School Diploma: Fort Campbell High School - General Fort Campbell, KY
    Central Texas College - Business Fort Sill, OK

    Continuing education in Business.
    Skills

    Analytical skills, communication skills, excellent customer service, delivery, insurance, inventory, problem solving skills, type 50 WPM.

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    Resume Overview

    Companies Worked For:

    • Teleperformance
    • Roadrunner Markets
    • AAFES
    • Burger King

    School Attended

    • Fort Campbell High School
    • Central Texas College

    Job Titles Held:

    • EFTPS Customer Service Specialist
    • Cashier
    • Senior Sales Associate
    • Team Member

    Degrees

    • 2008 High School Diploma : Fort Campbell High School - General
      Central Texas College - Business

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