SEARCH

EFTPS Customer Service Specialist Resume Example

Resume Score: 100%

Love this resume?Build Your Own Now
EFTPS CUSTOMER SERVICE SPECIALIST
Summary

Customer-focused representative with a proven capacity to troubleshoot issues to ensure customer satisfaction who consistently meets and exceeds productivity goals. With telecommunications experience and maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • High customer service standards
  • Employee relations specialist
  • Strong problem solving ability
  • Proficient with Microsoft Office
  • Troubleshooting skills
  • Call center knowledge
  • Telecommunications knowledge
    Accomplishments

    Winner of the “Exchange Employee of the Month” Award, [March 2012].

    Experience
    EFTPS Customer Service Specialist11/2014 - 07/2015TeleperformanceBristol, TN
    • Logical problem solving skills and ability to multi-task.
    • Ability to work under pressure and continuously demonstrate a high sense of urgency.
    • Ability to understand and empathize with customers issues.
    • Responsible for all customer inquiries.
    • Troubleshoot equipment and system problem.
    • Resolve issues on first call.
    Cashier07/2014 - 10/2014Roadrunner MarketsBristol, VA
    • Receive payment by cash, check, credit cards, or automatic debits.
    • Issue receipts, refunds, credits, or change due to customers.
    • Assist customers by providing information and resolving their complaints.
    • Establish and identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
    • Greet customers entering establishments.
    • Answer customers' questions, and provide information on procedures or policies.
    • Process merchandise returns and exchanges.
    • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
    • Stock shelves, and mark prices on shelves and items.
    • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    • Calculate total payments received during a time period, and reconcile this with total sales.
    • Sort, count, and wrap currency and coins.
    Senior Sales Associate04/2010 - 06/2014AAFESFort Sill, OK
    • Greet customers and ascertain what each customer wants or needs.
    • Describe merchandise and explain use, operation, and care of merchandise to customers.
    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    • Trained new employees on company customer service policies and service level standards
    • Compute sales prices, total purchases and receive and process cash or credit payment.
    • Answer questions regarding the store and its merchandise.
    • Prepare sales slips or sales contracts.
    • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    • Maintain records related to sales.
    • Demonstrate use or operation of merchandise.
    • Place special orders or call other stores to find desired items.
    • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
    • Inventory stock and requisition new stock.
    • Ticket, arrange and display merchandise to promote sales.
    • Exchange merchandise for customers and accept returns.
    • Clean shelves, counters, and tables.
    • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
    Team Member06/2008 - 03/2010Burger KingBristol, VA
    • Maintain sanitation, health, and safety standards in work areas.
    • Clean food preparation areas, cooking surfaces, and utensils.
    • Verify that prepared food meets requirements for quality and quantity.
    • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
    • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
    • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
    • Measure ingredients required for specific food items being prepared.
    • Take food and drink orders and receive payment from customers.
    • Clean, stock, and restock workstations and display cases.
    • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
    • Wash, cut, and prepare foods designated for cooking.
    • Serve orders to customers at windows, counters, or tables.
    • Prepare and serve beverages such as coffee and fountain drinks.
    Education
    2008High School Diploma:Fort Campbell High School - GeneralFort Campbell, KY
    Central Texas College - BusinessFort Sill, OK

    Continuing education in Business.

    Skills

    Analytical skills, communication skills, excellent customer service, delivery, insurance, inventory, problem solving skills, type 50 WPM.

    Build Your Own Now

    DISCLAIMER

    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • Teleperformance
    • Roadrunner Markets
    • AAFES
    • Burger King

    School Attended

    • Fort Campbell High School
    • Central Texas College

    Job Titles Held:

    • EFTPS Customer Service Specialist
    • Cashier
    • Senior Sales Associate
    • Team Member

    Degrees

    • 2008 High School Diploma : Fort Campbell High School - General
      Central Texas College - Business

    Similar Resumes

    View All
    Customer-Service-Specialist-Escalation-Specialist-resume-sample

    Customer Service Specialist Escalation Specialist

    Aflac

    Salem, Alabama