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Education And Operations Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Scheduling wizard with experience providing leadership necessary for sales growth and increased client satisfaction. Cultivates open communication with clients and staff with exceptional interpersonal skills. Team oriented, goal motivated, people focused. Experience assisting diverse populations with a high focus on customer satisfaction.

Skills
  • Interpersonal Communication
  • Listening Skills
  • Builds Rapport Easily
  • Scheduling Management
  • Office Management and Maintenance
  • First Aid & EMT Training
  • Problem Resolution
  • Recruiting and Interviewing
  • Employee performance evaluations
  • Project Management
  • Front Desk
  • Assist Callers
  • Superior Customer Service
Work History
05/2019 to Current Education and Operations Manager Nuvance Health | Wilton, CT,
  • Performed all scheduling requirements for approximately 60+ classes each month.
  • Acted as first point of contact, providing support to clients via phone, email and in-person.
  • Set, enforced and optimized internal procedures to maintain efficiency and responsiveness to demands.
  • Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled member complaints and questions, and re-directed calls to other team members as appropriate.
05/2019 to Current Perinatal Educator, Group Facilitator Then Comes Baby | City, STATE,
  • Provided support and education to families by offering evidence-based learning programs.
  • Assisted families with objective and informative advice to aid in decision-making.
  • Prepared and led support groups for clients.
  • Collaborated with Programs Manager to identify areas in need of improvement and implement solutions.
  • Maintained positive environment through non-judgement kindness and attention that allowed safe and inviting to all clients.
  • Designed industry-specific training in early childhood socio-emotional needs, normal infant development and normal postpartum recovery.
  • Educated clients on potentially beneficial wellness service
  • Assisted with development of improved seminars and training materials.
07/2013 to 06/2019 Doula Self | City, STATE,
  • Assisted in over 70 successful births and provided post-partum counseling for struggling families to increase happiness and health of newborns and mothers.
  • Introduced coping techniques to increase patient comfort and streamline birthing processes.
  • Met with mothers to design individualized birth plans in terms of health concerns, birthing desires and potential problems.
  • Checked general and mental health and overall comfort of mothers in prenatal appointments.
  • Directed parents and newborns to physicians without causing parent alarm based on problematic test results and health conditions of babies and mothers.
  • Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
06/2015 to 06/2019 Lactation Peer Support, Administrative Assistant Bay Area Breastfeeding Support | City, STATE,
  • Ran bi-monthly support groups for individuals and their families, designed to foster community and breastfeeding support.
  • Created and updated physical records and digital files to maintain current, accurate and compliant medical documentation.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Helped patients to deal with realities of parenting and develop coping skills.
Education
Expected in 08/2019 Certification | Emergency Medical Technician Contra Costa College, San Pablo, GPA:

Emergency Medical Technician

March 2015 - August 2019
Congruent Basic Life Support for Healthcare Providers (Exp. 2021)

February 2019: Emergency Medical Technician
Recertification Training

October 2017: Mental Health First Aid Mental Health and Substance Abuse Recognition and Support

January 2016: Emergency Medical Technician

Nationally Accredited Certification

Expected in 05/2014 Associate of Science | Biological Sciences Contra Costa College, San Pablo, CA, GPA:
Expected in 05/2014 Associate of Arts | Liberal Arts: Math And Science Contra Costa College, San Pablo, CA, GPA:
Expected in 05/2014 Associate of Arts | Liberal Arts: Social And Behavioral Sciences Contra Costa College, San Pablo, CA, GPA:
Certifications

Basic Life Support for Healthcare Providers (Exp. 2021)

Trainings
November 2018: International Doula Institute Birth and Postpartum Doula Training
October 2018: Gentle Blessings’ Newborn Care Specialist Master’s Conference Postpartum Doula and NCS Continuing Education
June 2018: Summer’s Sleep Secrets Infant and Child Sleep Coaching Training
May 2018: Bebo Mia Infant Sleep Educator
March 2018: Mommywise Sleep Coach Certification Multiple Blessings Newborn Care Specialist Training
February 2018: The Magical Octopus Advanced Care and Sleep for Multiples
November 2017: The Art and Science of Breastfeeding and Sleep Normal Infant Sleep Theory
October 2017: Mental Health First Aid Mental Health and Substance Abuse Recognition and Support
August 2017: Health E-Learning Lactation Specific Education, IBCLC Requirement
February 2017: Emergency Medical Technician Recertification Training
August 2016: Empowered Partner Training Continuing Education for Supporting Non-Birthing Parents
March 2016: Advanced Doula Training Working with Multiples
May 2015: ProDoula Postpartum Doula Training
August 2014: CAPPA Labor Doula Training and Childbirth Educator Training
September 2013: Intuitive Childbirth Postpartum Doula Training
July 2013: Hearts and Hands Doula Training CCRMC Volunteer Doula Program

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Resume Overview

School Attended
  • Contra Costa College
  • Contra Costa College
  • Contra Costa College
  • Contra Costa College
Job Titles Held:
  • Education and Operations Manager
  • Perinatal Educator, Group Facilitator
  • Doula
  • Lactation Peer Support, Administrative Assistant
Degrees
  • Certification
  • Associate of Science
  • Associate of Arts
  • Associate of Arts

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