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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced process analyst known for identifying process improvement and standardization across the Customer/Vendor experience. Skilled in troubleshooting and resolving errors, performing quality assurance audits and training support staff to enhance processes. Excellent communication, planning and problem-solving skills. Adept at conducting research, reviewing data and analyzing system performance. Motivated, flexible and versatile with significant background in process improvement and technical support roles across a wide variety of industries. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting processes to identify opportunities for performance improvement.

Skills
  • Root cause analysis
  • Creative problem-solving
  • Technical analysis
  • Report preparation and analysis
  • Cultural awareness
  • Adaptability
  • Spanish interpretation and translation
  • Account management
Work History
EDI Technician Level 5, 05/2016 - Current
State Of Nebraska Big Springs, NE,
  • Resolved 350+ customer tickets per week.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Transmitted records and files to customers efficiently to maintain operational timelines.
  • Ran, reviewed and submitted weekly reports using JIRA.
  • Trained customer service personnel in strategies for supporting electronic data interchange activities.
  • Built and deepened positive and productive relationships with business partners.
  • Tracked files from origin to destination and troubleshot errors.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs.
  • Offered input for complex documents to support client-ready final versions.
  • Applied knowledge of application components in conjunction with query tools to achieve business objectives.
Office Technician, 07/2010 - 01/2016
Lumen Stamford, CT,
  • Led projects and analyzed data to identify opportunities for improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions as well as improve customer experience for English and Spanish speaking customers.
  • Provided Spanish interpretation and translation services.
  • Created and maintained detailed and relevant reports for use in managing vendor operations.
  • Subject Matter Expert for ICON Health and Fitness and Appliances Connection, supporting General Manager in setup of business.
  • Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics for more than 100 orders per week.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
  • Performed customer satisfaction surveys in Spanish, utilizing company database to gather input to maximize customer experience.
  • Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Audited and finalized customer invoicing and consolidated billing across diverse custom systems, maintaining clear data records for customers and vendors.
  • Utilized SAP to post goods issue, goods returns, and process stock transfers.
  • Created full Training Manual with client-specific procedures and provided hands on training of Customer Solutions Center to improve client support and satisfaction.
Bilingual Deposit Counselor, 12/2008 - 04/2010
Arvest Bank Operations City, STATE,
  • Opened, maintained, and closed accounts while providing customers clear understanding of products and services offered by bank, daily working with 20 or more customers.
  • Identified problems, needs, and opportunities in attempt to expand customer base through successful selling techniques.
  • Provided banking services and processed documentation.
  • Made deposits and DDA transfers, processed distributions, took wire transfers.
  • Served branch as liaison and interpreter for Hispanic customers.
Procurement Manager, 05/2007 - 11/2008
Telecomp, Inc. City, STATE,
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed purchasing, shipment, receiving, and inventory management of computer, telecommunications, retail, and structured cabling materials for corporate office and satellite locations.
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Performed process troubleshooting, order placement, sales support, and account management.
Education
Bachelor of Arts: Spanish, Expected in 1999
-
Hendrix College - Conway, AR,
GPA:
Affiliations
  • Springdale Public Schools - Substitute
  • International Mission Board

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Resume Overview

School Attended

  • Hendrix College

Job Titles Held:

  • EDI Technician Level 5
  • Office Technician
  • Bilingual Deposit Counselor
  • Procurement Manager

Degrees

  • Bachelor of Arts

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