Experienced process analyst known for identifying process improvement and standardization across the Customer/Vendor experience. Skilled in troubleshooting and resolving errors, performing quality assurance audits and training support staff to enhance processes. Excellent communication, planning and problem-solving skills. Adept at conducting research, reviewing data and analyzing system performance. Motivated, flexible and versatile with significant background in process improvement and technical support roles across a wide variety of industries. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting processes to identify opportunities for performance improvement.
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