EDD Call Center Agent Resume Example
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EDD CALL CENTER AGENT
Professional Summary
Positive and upbeat customer service professional bringing 10+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Skills
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Work History
EDD Call Center Agent, 09/2020 to 12/2020
Company Name – City, State
Company Name – City, State
- Promoted self-service employment services for job seekers
- Determined eligibility for UI benefits in accordance with laws, regulations, and policies.
- Interpret and apply laws, policies, and precedent to decisions consistently to individual cases
- Gather and disseminate labor market information to employers and applicants
- Assist job seekers in meeting their employment goals or refers them to partner resources.
- Identifying possible fraudulent claims and reporting to the Investigation Division for possible prosecution
- Assisting individuals in filing Unemployment Insurance benefit claims
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Educated customers on company systems, form completion, and access to services.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Retail Sales Consultant, 10/2013 to 12/2018
Company Name – City, State
Company Name – City, State
- Implemented needs assessments to recognize demand for services and products
- Oversaw deposits, processed financial transactions, and maintained inventory
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Answered customer questions regarding merchandise and pricing
- Consistently met upheld goals by highlighting target merchandise with strategic promotional approaches
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Managed and established business accounts with individuals
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Managed incoming calls and emails from customers
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Insurance Agent, 03/2012 to 10/2013
Company Name – City, State
Company Name – City, State
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Responded to customer calls to swiftly resolve issues and answer questions
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Developed and maintained long-term relationships with policyholders and small business entities
- Spent ample time with each customer, going over and explaining documents to ensure that key information was understood
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Insurance Agent, 04/2007 to 03/2012
Company Name – City, State
Company Name – City, State
- Conducted research on insurance packages and investment options to generate client recommendations.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients
- Calculated quotes and educated potential clients on insurance options
- Collected all premiums on or before effective date of coverage
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques
- Finalized sales and collected necessary deposits
- Exceeded corporate quotas for monthly policy sales
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks
- Delivered superior client services, fostering strong rapport, retention and satisfaction
- Maintained high standards of customer service by building relationships with clients.
- Established information necessary for policy development by interviewing clients, requesting records, and inspecting property.
Education
Associate of Science: Administration of JusticeModesto Junior College - City, State
High School DiplomaPeter Johansen High School - City, State
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Resume Overview
School Attended
- Modesto Junior College
- Peter Johansen High School
Job Titles Held:
- EDD Call Center Agent
- Retail Sales Consultant
- Insurance Agent
Degrees
- Associate of Science : Administration of Justice
High School Diploma
