Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Customer service and sales professional successful at improving customer retention rates and growing revenue.

Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers.

Friendly and enthusiastic service specialist who consistently meets service satisfaction goals.

Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies.
Skills
  • Goal-oriented
  • Retail merchandising experience
  • Excellent work ethic
  • Boom lift trained
  • Respirator trained
  • State certified for commercial use
  • ISTC safety trained
  • Twic obtained
Work History
ECOLAB SERVICE SPECIALIST, 05/2015 to Current
Pentair, Inc.Euless, TX,

    Communicated with vendors regarding back order availability, future inventory and special orders.

  • Provided an elevated customer experience to generate a loyal clientèle.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Built long-term customer relationships and delivered service excellence.
  • Helped drive sales goals and achieve monthly quotas.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Created and maintained an organized schedule to attend to 100+ customers per month.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Set up and explained new membership contracts.
  • Recommended alternative items if product was out of stock.
  • Provided on-call support for critical issues.
  • Defined and documented technical best practices.
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Documented and notified customers of structural, sanitation, and other major issues.

LAB TECHNICIAN, 03/2012 to 05/2015
Willis Towers Watson, ,
  • PREPARING EQUIPMENT AND WORK AREA FOR PRODUCTION, SUCH AS MIXING, DISPENSING, MANUFACTURES AND PACKAGING GEL PLATES, CLEANING UP EQUIPMENT AND FACILITIES.
  • PUMPING FLUIDS FROM SUMPS 55 GALLON DRUMS, DEBURRING METAL PARTS.
  • RESPIRATOR CERTIFIED.
  • Maintained laboratory instruments and developed new laboratory equipment.
  • Organized lab test solutions, compounds and reagents.
  • Calibrated and troubleshot laboratory instruments.

ASSOCIATE, 2011 to 05/2011
Dollar General, ,
  • PERFORMING A HIGHLY PROFESSIONAL AND COURTEOUS SERVICE IN THE COMMUNITY AND ENHANCING THE CONTINUITY OF PRODUCT KNOWLEDGE, PROBLEM RESOLUTION, TIME MANAGEMENT, POSITIVE WORK ETHIC, PROFESSIONALISM, AND CONFIDENCE.
  • I STOCKED SHELVES, RACKS, CASES, AND TABLES WITH NEW OR TRANSFERRED MERCHANDISE.
  • I ALSO COMPARED MERCHANDISE INVOICES TO ITEMS ACTUALLY RECEIVED TO ENSURE THAT SHIPMENTS WERE CORRECT.
  • DESIGNED SETUP FOR ADVERTISING SIGNS AND DISPLAYS OF MERCHANDISE ON SHELVES, COUNTERS, OR TABLES TO ATTRACT CUSTOMERS AND PROMOTE SALES.

Education
High School Diploma: , Expected in 2011
West Brook High School - BEAUMONT, TX
GPA:
  • 3.0 GPA

BBA: , Expected in Current
Lamar University - ,
GPA:

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Resume Overview

School Attended

  • West Brook High School
  • Lamar University

Job Titles Held:

  • ECOLAB SERVICE SPECIALIST
  • LAB TECHNICIAN
  • ASSOCIATE

Degrees

  • High School Diploma
  • BBA

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