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E-Commerce Customer Service Representative Resume Example

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E-COMMERCE CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Call Center Representative versed in customer support in high call volume environments.

Superior computer skills and telephone etiquette. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment.

 Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.

Patient and empathetic with extensive background in conflict resolution and customer care. Desires a customer service role.
Skills
  • Exceptional communication skills
  • Quick learner
  • Multi-line phone talent
  • Adheres to customer service procedures
  • Strong problem solving aptitude
  • Persuasive speaker
    • High Dependable
  • Excellent interpersonal skills
  • Fast learner
  • Very accurate and rapid keyboarder
  • Superior verbal and written communication skills
Work History
E-Commerce Customer Service Representative, 11/2012 to Current
NewYorkDress.Com – New York, NY
  • Customer Service Rep for an online Live chat System with.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Directed calls to appropriate individuals and departments.
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Customer Service for a Live chat System with customers.
  • Initiated operations improvements to improve overall call center productivity.
E-Commerce Customer Service rep, 01/2012 to 03/2012
MissesDressy.com – Queens, NY
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Learned, referenced and applied product knowledge information.
Customer Service Representative, 08/2010 to 12/2010
Forever 21 – Hollywood, CA
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Sales associate/Cashiers, 04/2010 to 08/2011
Hudson News – John F Kennedy Airport
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Properly accessorized samples.
  • Folded and arranged garments in attractive displays.
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Learned, referenced and applied product knowledge information.
Education
Empire Beauty School - Queens, NY
GED: Clerical Work, 2007
Glenmont Accademy - Albany, NY
  • Completed Advanced Customer Service training
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Resume Overview

Companies Worked For:

  • NewYorkDress.Com
  • MissesDressy.com
  • Forever 21
  • Hudson News

School Attended

  • Empire Beauty School
  • Glenmont Accademy

Job Titles Held:

  • E-Commerce Customer Service Representative
  • E-Commerce Customer Service rep
  • Customer Service Representative
  • Sales associate/Cashiers

Degrees

  • GED : Clerical Work , 2007

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