E-Commerce Customer Service Representative Resume Example
Love this resume?Build Your Own Now
E-COMMERCE CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Call Center Representative versed in customer support in high call volume environments.
Superior computer skills and telephone etiquette. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment.
Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
Patient and empathetic with extensive background in conflict resolution and customer care. Desires a customer service role.
Superior computer skills and telephone etiquette. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment.
Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
Patient and empathetic with extensive background in conflict resolution and customer care. Desires a customer service role.
Skills
|
|
Work History
E-Commerce Customer Service Representative, 11/2012
to Current
Brenntag – Dallas , TX
Brenntag – Dallas , TX
- Customer Service Rep for an online Live chat System with.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Directed calls to appropriate individuals and departments.
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Customer Service for a Live chat System with customers.
- Initiated operations improvements to improve overall call center productivity.
E-Commerce Customer Service rep, 01/2012
to 03/2012
MissesDressy.com – City , STATE
MissesDressy.com – City , STATE
- Described product to customers and accurately explained details and care of merchandise.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Learned, referenced and applied product knowledge information.
Customer Service Representative, 08/2010
to 12/2010
Forever 21 – City , STATE
Forever 21 – City , STATE
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Sales associate/Cashiers, 04/2010
to 08/2011
Hudson News – STATE
Hudson News – STATE
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Properly accessorized samples.
- Folded and arranged garments in attractive displays.
- Operated a POS system to itemize and complete an average of number customer purchases.
- Designed displays to make the store experience interactive, engaging and reassuring.
- Learned, referenced and applied product knowledge information.
Education
Empire Beauty School - City,
State
GED: Clerical Work,
2007
Glenmont Accademy - City, State
Glenmont Accademy - City, State
- Completed Advanced Customer Service training
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
Resume Overview
School Attended
- Empire Beauty School
- Glenmont Accademy
Job Titles Held:
- E-Commerce Customer Service Representative
- E-Commerce Customer Service rep
- Customer Service Representative
- Sales associate/Cashiers
Degrees
- GED : Clerical Work , 2007
Similar Resumes
e Commerce Customer Service Representative
Columbia Sportswear (Via Aerotek Staffing Services ) - Tigard, Oregon
City , STATE
