Duty Officer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
High-energy Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale. Listens actively to questions and resolves issues and disputes tactfully and effectively.

Passion for travel 

Customer service specialist


Time management

Courteous demeanor

Well versed in MS Windows

Enthusiastic in learning computer related technologies




Work History
1995 to 06/1999
Duty Officer Aar Corporation Rockledge, FL,

Supervised ground handling of various International flights-Scandinavian airlines,Asiana airlines,Ethiopian airlines.

Supervised the flight operation and assigned the staff for various flight related work.

Addressed passenger's concerns during checkin and boarding.

Coordinated with ramp staff for smooth baggage handling.

Addressed passenger's concerns during delayed and canceled flights and resolved the issue through transferring the passengers to other flights.

Supervised boarding gate handling and departure of the flight.

Rostered the staff for flight related duties on various flights.

Supervised ground operations for various International flights -Scandinavian Arlines,Asiana airlines,Ethiopian Airlines.


2000 to 02/2001
Web developer Aar Corporation Indianapolis, IN,

Worked with the programmer and the designer to create web pages for various portals.


04/2001 to 02/2003
Web developer Asd India Pvt Ltd. City, STATE,

Administrating Company's website.

Created and maintained web pages for the Company's website.



Expected in 1992
Bachelor of Science: Botany,Zoology,Chemistry
Ramjas College - Delhi University,
Expected in 1993
Intensive Advanced Diploma in German Language: German language
Department of Germanic and Romance studies - Delhi University, India

Introduction to German language.

Grammatical concepts.

Introduction to the literature and culture of Germany.


Expected in 1999
Diploma: Introduction to Java programming skills
IBM certified diploma in E-Business - Delhi, India
Expected in 1995
Diploma in Tourism and ticketing: Introduction to domestic and International ticketing methods
IITTM - Delhi, India
Expected in 2000
Certificate in Computer programming: Introduction to computer programming languages
Indira Gandhi open University - Delhi, India

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Ramjas College
  • Department of Germanic and Romance studies
  • IBM certified diploma in E-Business
  • Indira Gandhi open University
Job Titles Held:
  • Duty Officer
  • Web developer
  • Web developer
  • Bachelor of Science
  • Intensive Advanced Diploma in German Language
  • Diploma
  • Diploma in Tourism and ticketing
  • Certificate in Computer programming

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