During Travel Customer Service Specialist Resume Example
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DURING TRAVEL CUSTOMER SERVICE SPECIALIST
Professional Summary
Motivated student pursuing Health Information Technology seeking entry-level restaurant position. Friendly, outgoing and energetic team player with hard-working and driven nature.
Skills
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Work History
During Travel Customer Service Specialist, 01/2014 to 08/2014
Flir Systems – Orem , UT
Flir Systems – Orem , UT
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Mastery of customer service management systems and databases.
Customer Service Specialist, 07/2013 to 02/2014
Tata Consultancy Services – Woonsocket , RI
Tata Consultancy Services – Woonsocket , RI
- Greeted customers and established individual customer needs and wants.
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Prioritized a variety of orders in Copy & Print Department using a number of different machines efficiently and effectively.
Customer Care Representative, 10/2012 to 01/2013
Skechers – Fajardo , PR
Skechers – Fajardo , PR
- Referred unresolved customer grievances to designated departments for further investigation.
- Managed high call volume with tact and professionalism.
- Addressed and resolved customer product complaints empathetically and professionally.
- Accurately documented, researched and resolved customer service issues.
Sales Associate, 07/2012 to 10/2012
First Transit – Glennallen , AK
First Transit – Glennallen , AK
- Used time efficiently when not serving customers, including cleaning displays and restocking products.
- Educated customers about the brand to inciteexcitement about the company's mission and values.
- Welcomed customers into the store and helped them locate items.
- Determined customer needs by asking relevant questions and listening actively to the responses.
Call Center Representative, 05/2016 to Current
Nissen Staffing Continuum – City , STATE
Nissen Staffing Continuum – City , STATE
- Collected and processed payments.
- Consistently hit and exceeded sales goals.
- Effectively managed a high-volume of outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
Education
Bachelor of Science: University of Wisconsin-Milwaukee -
Marketing
Marketing
Completed coursework towards Apparel Merchandising: 2010
Indiana University - City, State
Indiana University - City, State
Associate of Science: Health Information Technology, 2018
MATC - City, State
MATC - City, State
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Resume Overview
School Attended
- University of Wisconsin-Milwaukee
- Indiana University
- MATC
Job Titles Held:
- During Travel Customer Service Specialist
- Customer Service Specialist
- Customer Care Representative
- Sales Associate
- Call Center Representative
Degrees
- Bachelor of Science :
Completed coursework towards Apparel Merchandising : 2010
Associate of Science : Health Information Technology , 2018
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