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during travel customer service specialist resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Motivated student pursuing Health Information Technology seeking entry-level restaurant position. Friendly, outgoing and energetic team player with hard-working and driven nature.
Work History
During Travel Customer Service Specialist, 2014 - 07/2014
 Flir Systems – Orem, UT,
  •  Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Mastery of customer service management systems and databases.
Customer Service Specialist, 06/2013 - 01/2014
 Tata Consultancy Services – Woonsocket, RI,
  • Greeted customers and established individual customer needs and wants.
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Prioritized a variety of orders in Copy & Print Department using a number of different machines efficiently and effectively.
Customer Care Representative, 09/2012 - 2013
 Skechers – Fajardo, PR,
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed high call volume with tact and professionalism.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
Sales Associate, 06/2012 - 09/2012
 First Transit – Glennallen, AK,
  • Used time efficiently when not serving customers, including cleaning displays and restocking products.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Welcomed customers into the store and helped them locate items.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
Call Center Representative, 04/2016 - Current
 Nissen Staffing Continuum – City, STATE,
  • Collected and processed payments.
  • Consistently hit and exceeded sales goals.
  • Effectively managed a high-volume of outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
Skills
  • Customer-oriented
  • Active listening skills
  • Computer literate
  • Multi-tasking strength
  • Committed team player
  • Courteous, professional demeanor
  • High energy
  • Organized

 
Education
Bachelor of Science: , Expected in
-
University of Wisconsin-Milwaukee - ,
GPA:
Status - Marketing
Completed coursework towards Apparel Merchandising: , Expected in 2010
-
Indiana University - Bloomington, IN
 GPA:
Status -
Associate of Science: Health Information Technology, Expected in 2018
-
MATC - Milwaukee, WI
 GPA:
Status -

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Resume Overview

School Attended

  • University of Wisconsin-Milwaukee
  • Indiana University
  • MATC

Job Titles Held:

  • During Travel Customer Service Specialist
  • Customer Service Specialist
  • Customer Care Representative
  • Sales Associate
  • Call Center Representative

Degrees

  • Bachelor of Science
  • Completed coursework towards Apparel Merchandising
  • Associate of Science

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