Motivated student pursuing Health Information Technology seeking entry-level restaurant position. Friendly, outgoing and energetic team player with hard-working and driven nature.
Skills
Customer-oriented
Active listening skills
Computer literate
Multi-tasking strength
Committed team player
Courteous, professional demeanor
High energy
Organized
Work History
During Travel Customer Service Specialist, 01/2014 to 08/2014 The Mark Travel Corporation – Bayside, WI
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Mastery of customer service management systems and databases.
Customer Service Specialist, 07/2013 to 02/2014 Office Depot – Mequon, WI
Greeted customers and established individual customer needs and wants.
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Prioritized a variety of orders in Copy & Print Department using a number of different machines efficiently and effectively.
Customer Care Representative, 10/2012 to 01/2013 JCP – Wauwatosa, WI
Referred unresolved customer grievances to designated departments for further investigation.
Managed high call volume with tact and professionalism.
Addressed and resolved customer product complaints empathetically and professionally.
Accurately documented, researched and resolved customer service issues.
Sales Associate, 07/2012 to 10/2012 Lush Cosmetics – Wauwatosa, WI
Used time efficiently when not serving customers, including cleaning displays and restocking products.
Educated customers about the brand to incite excitement about the company's mission and values.
Welcomed customers into the store and helped them locate items.
Determined customer needs by asking relevant questions and listening actively to the responses.
Call Center Representative, 05/2016 to Current Nissen Staffing Continuum – 1518 S 84th St, West Allis, WI 53214
Collected and processed payments.
Consistently hit and exceeded sales goals.
Effectively managed a high-volume of outbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Education
Bachelor of Science: University of Wisconsin-Milwaukee - Marketing
Completed coursework towards Apparel Merchandising: 2010 Indiana University - Bloomington, IN
Associate of Science: Health Information Technology, 2018 MATC - Milwaukee, WI
