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During Travel Customer Service Specialist Resume Example

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DURING TRAVEL CUSTOMER SERVICE SPECIALIST
Professional Summary
Motivated student pursuing Health Information Technology seeking entry-level restaurant position. Friendly, outgoing and energetic team player with hard-working and driven nature.
Skills
  • Customer-oriented
  • Active listening skills
  • Computer literate
  • Multi-tasking strength
  • Committed team player
  • Courteous, professional demeanor
  • High energy
  • Organized

Work History
During Travel Customer Service Specialist, 01/2014 to 08/2014
Flir Systems – Orem , UT
  •  Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Mastery of customer service management systems and databases.
Customer Service Specialist, 07/2013 to 02/2014
Tata Consultancy Services – Woonsocket , RI
  • Greeted customers and established individual customer needs and wants.
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Prioritized a variety of orders in Copy & Print Department using a number of different machines efficiently and effectively.
Customer Care Representative, 10/2012 to 01/2013
Skechers – Fajardo , PR
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed high call volume with tact and professionalism.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
Sales Associate, 07/2012 to 10/2012
First Transit – Glennallen , AK
  • Used time efficiently when not serving customers, including cleaning displays and restocking products.
  • Educated customers about the brand to inciteexcitement about the company's mission and values.
  • Welcomed customers into the store and helped them locate items.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
Call Center Representative, 05/2016 to Current
Nissen Staffing Continuum – City , STATE
  • Collected and processed payments.
  • Consistently hit and exceeded sales goals.
  • Effectively managed a high-volume of outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
Education
Bachelor of Science: University of Wisconsin-Milwaukee -
Marketing
Completed coursework towards Apparel Merchandising: 2010
Indiana University - City, State
Associate of Science: Health Information Technology, 2018
MATC - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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Resume Strength
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  • Formatting
  • Word choice
  • Measurable results

Resume Overview

School Attended

  • University of Wisconsin-Milwaukee
  • Indiana University
  • MATC

Job Titles Held:

  • During Travel Customer Service Specialist
  • Customer Service Specialist
  • Customer Care Representative
  • Sales Associate
  • Call Center Representative

Degrees

  • Bachelor of Science :
    Completed coursework towards Apparel Merchandising : 2010
    Associate of Science : Health Information Technology , 2018

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