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durable medical equipment customer service representative resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Bilingual customer service professional with several years of client interface experience. Over 10 years as a customer service representative with in-depth knowledge of sales, account management, data entry, data base, filing, record management and training. Skillfully diffused tensions, exercising a trained ability to identify, evaluate, and resolve problems or conflicts. Dedicated to maintain customer satisfaction and contribute to company success. Energetic and reliable associate, skilled in working with a diverse group of people. Good communication skills allow me to make good interaction with patients and their families. Work extremely well with all levels of professionalism. Experienced in the medical field and customer service with solid experience in working with needs of individuals.
Skills
  • Bilingual-able to communicate in both English and Spanish
  • Active and Patient listening skills 
  • MultiTasker
  • Problem solver
  • Fast learner
  • Dependable
  • Possess exceptional administrative and organizational skills
  • Accurate and rapid keyboarder (50WPM)
  • Work extremely well with all levels of professionalism
Work History
Durable Medical Equipment/Customer Service Representative, 02/2004 to 06/2007
C.H. Robinson Worldwide, Inc.Walnut Creek, CA,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered and quickly redirected up to 100+ calls per  day.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Managed office supplies, vendors, organization and upkeep.
  • Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Responded to correspondence from insurance companies.
  • Posted and adjusted payments from insurance companies.
  • Processed cash and credit payments rapidly and accurately.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
  • Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.


Customer Service Representative, 06/2007 to 04/2008
Munson Medical CenterSuttons Bay, MI,
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Answered and quickly redirected up to 50+ calls per day.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.
  • Input data into computer programs and filing systems.
  • Located missing file materials.
  • Reviewed charts and flag incomplete or inaccurate information.
  • Adhered to all facility, company and legal guidelines.
  • Prepared mailings of information and documentation.
  • Managed office supplies, vendors, organization and upkeep.
  • Interacted and communicated easily with department personnel and public.
  • Planned and coordinated logistics and materials for office meetings.
  • Directed guests and routed deliveries and courier services.
  • Evaluated and Provided all durable medical equipment needed by the customer.
  • Coded and billed insurance companies for durable medical equipment.


Receptionist, 06/2011 to 03/2012
Colonial Nursing HomeCity, STATE,
  • Bilingual-able to communicate in both English and Spanish
  • Telephone etiquette while answering multiple phone lines, transferred calls to corresponding departments, filed patient records.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems
  • Greeted and directed family members to their loved ones rooms.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.
  • Filed patient and employee records


Education
High School Diploma: , Expected in 2003 to John Tyler High School - Tyler, TX
GPA:

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Resume Overview

School Attended

  • John Tyler High School

Job Titles Held:

  • Durable Medical Equipment/Customer Service Representative
  • Customer Service Representative
  • Receptionist

Degrees

  • High School Diploma

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