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dual rate supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 28-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Guest relations
  • Overseeing games
  • Gaming compliance
  • Leading employees
  • Monitoring chips purchases
  • Computer proficiency
  • Teamwork
  • Collaboration
  • Recordkeeping skills
  • Excellent customer service skills
  • Gaming commission regulations
Work History
Dual-rate Supervisor, 08/2003 - Current
Boyd Gaming, Inc. Opelousas, LA,
  • Monitored integrity of games and tracked players' play.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone.
  • Oversaw area games to maintain security and gaming compliance.
  • Notified table games leadership of irregularities in play for prompt resolution.
  • Performed accurate and efficient dealing to follow gaming procedures.
  • Calculated winnings to verify payment made by dealer.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Monitored chips purchases, table inventories and player win ratios.
  • Performed paperwork required for monetary transactions.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Supervised distribution of complimentary meals, rooms, and other discounted bonuses.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Established and maintained banks and table bet limits for each supervised game.
  • Trained, supervised and evaluated workers.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
Table Games Dealer, 08/2003 - Current
Boyd Gaming, Inc. Vinton, LA,
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Inspected table equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Dispensed and balanced chip fills, betting currency at close of shift and throughout games to secure accurate receipt, accounting, and distribution of player and house funds.
  • Inspected cards and roulette wheel, and gaming equipment to verify proper functioning and good working order.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Worked with dealer team to run larger games such as craps and baccarat.
  • Trained new dealers in rules and operation of different games.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Controlled equipment such as roulette wheels to run games.
  • Maintained rules for games and identified instances of cheating, notifying security team.
Table Games Dealer, 05/2008 - 03/2013
Boyd Gaming, Inc. Tunica, MS,
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
  • Opened and closed all game tables and cash floats by receiving, verifying and recording cash wages.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Inspected roulette wheel equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Worked with dealer team to run larger games such as craps and baccarat.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Controlled equipment such as roulette wheels to run games.
Table Games Dealer, 12/1993 - 08/2003
Harrah's Casino Joliet City, STATE,
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Controlled equipment such as roulette wheels to run games.
Education
Associate of Science: Business Management, Expected in
-
Indiana Business College - Lafayette, IN,
GPA:
Status -
Bachelor of Science: Business Management, Expected in
-
Purdue University - West Lafayette, IN
GPA:
Status -
High School Diploma: , Expected in 05/1989
-
North Newton Jr-Sr High School - Morocco, IN
GPA:
Status -

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Resume Overview

School Attended

  • Indiana Business College
  • Purdue University
  • North Newton Jr-Sr High School

Job Titles Held:

  • Dual-rate Supervisor
  • Table Games Dealer
  • Table Games Dealer
  • Table Games Dealer

Degrees

  • Associate of Science
  • Bachelor of Science
  • High School Diploma

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