Diligent and driven DRU Branch Internal Control Operations Analyst who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.
Given the responsibilities of creating the monthly team calender and schedule.
Was head of a process to help service branch employees needs and functions. Included creating a procedure to help time management functions that included speeding up request processes.
In one of the highest levels of Operations, Branch Internal Control included many daily functions, including: Using authority and research skills to key in and approve wires. Investigating possible fraudulent wires with systems including Lexus Nexus. Using overdraft authority as well as investigation skills to pay or deny overdraft request. Using Pinacle and RPI systems to approve domestic and International wires.
From the Operations department of PNC, responsibilities included: Reviewing and investigating returned cashed and deposited items, creating right of offsets for accounts, closing and filing SIR's and SAR's requests for fraudulent accounts. Other tasks included: Pinacle and Oracle systems as well are Citrix XenApp PRM system, reviewing Early Warning System and Teller Alerts.
Was given the duties of assigning everyday workloads to a team of 15 analyst, as well as creating a process that essentially removed the task of printing for the analyst. Created a system electronically that stored daily functions, which overall saved the amount of paper being used, as well as speed up everyday processes.
Offered exceptional Customer Service to branch clients in processing deposits, withdrawals, payments, as well as guiding clients to the right department for service needs, including: Investment Banking.
Was name the Workplace Banker for my branch. Tasks included interacting with local businesses that met certain banking requirements. Meeting representatives from these businesses and offering their business as well as employees certain banking information that including accounts, account management, and banking products and services.
Graduated from the Accelerated Program with a GPA of 3.1, as well as being named to the Dean's list two different occasions. Was part of the Spalding University Baseball Program, as well as the leader of a project that including going weekly to the Adult Learning Center and interacting with residents.
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