Driver Manager resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Responsible Driver Manager recognized for managing group of 30 to 35 driving associates and monitoring and managing daily service goals. Competitive and driven to work in dynamic and fast-paced environments. Offering 12 years of comprehensive experience in the transportation industry. Over 30 + years in an administrative field & office management.
Skills
AS400
Monitoring field personnel
Delegating work
Data entry
Database maintenance
Critical thinker
Schedule coordination
MS Office
Customer service
Administrative support
Problem resolution
Communications
Detail-Oriented
Logistics Database
Time Management
Logistics and Supply Chain Software
Problem Solving
Work History
Driver Manager, 03/2021 - Current Comtrak Logistics – Minneapolis, MN,
Coordinated with drivers to organize timely pickup and delivery.
Addressed driver communications and provided required data to drivers.
Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
Counseled drivers on violations of company policy or service standards to improve performance.
Coordinated dispatching of 34 drivers to accomplish daily delivery requirements.
Lead Dispatcher, 03/2018 - 03/2021 Republic Services, Inc. – Corpus Christi, TX,
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Reported delays, accidents, or other traffic and transportation situations.
Answered numerous calls per day to answer customer questions.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Utilized TMW to compile data gathered from various sources.
Earned reputation for good attendance and hard work.
Accurately and efficiently responded to over numerous daily requests.
Supervised driver dispatching, route planning and vehicle tracking for over 25 company drivers.
Answered customer requests with information about product availability, shipping information and status updates.
Oversaw investigation and resolution of customer and vendor issues.
Reported delays, accidents, or other traffic and transportation situations.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
Kept detailed and updated records of calls in physical and electronic databases.
Improved customer satisfaction by finding creative solutions to problems.
Learned AS400 and Microsoft Outlook to support office needs.
Utilized TDS Software to compile data gathered from various sources.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Office Manager, 01/2003 - 03/2009 Calavo Growers, Inc. – Temecula, CA,
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Increased office organization by developing more efficient filing system and customer database protocols.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Updated employee paperwork and records.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Collaborated closely with the owner to effectively smooth and improve office operations.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Education
GED: , Expected in - Griffin Technical College - Griffin, GA GPA:
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