Driver License Examiner Resume Example

• Trained staff to deliver outstanding customer service. 
• Head of regional safety committee and regional safety audits.
• Development, implementation, monitoring and management of field safety programs and training. Conducted all new hire, monthly and annual employee safety training.
• Managed operational audits, internal/external operational controls, cash handling procedures, point of transaction and deposit verification, loss prevention training & awareness and internal/external investigation standards.
• Fleet management of 100 company vehicles using FleetMatics technology to verify movement and collection standards.
• Auditing seven branch offices with 2500 field assets per branch. I ensured that all branch offices, fleet vehicles and field assets were equipped with proper protection devices, security devices and controls.
• Field audits to verify and reconcile cash secured in the field assets.
• Field audits to verify weekly deposit paperwork. Audit cash secured in the lock boxes in each fleet vehicle to collection reports.
• 90% travel required overnight travel 4 nights a week

• Delivered excellent customer service by greeting and assisting each customer.
• Addressed customer inquiries and resolved complaints.
• Stocked and restocked inventory when shipments were received.
• Reorganized the sales floor to meet company demands.
• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
• Determined staff promotions and demotions, and terminated employees when necessary.
• Completed a series of training sessions to advance from Assistant Manager to Store Manager.
• Completed weekly schedules according to payroll policies.
• Trained all new managers on store procedures and policies. Wrote order supply requests to replenish merchandise.
• Trained staff to deliver outstanding customer service.
• Contributed to merchandising ideas at team sale meetings.
  

• Sales, cold call sales.
• I sought out sales leads, scheduling in home visit, in home demonstration, completion of sales contract and follow-up on installations with customers.

After completing Store Managers training in 2006 I worked within a twelve store market: 

• I managed all areas of operational and loss prevention audits in assigned stores.
• Essential function: Proactively safeguarding the Company's assets, employee safety/loss prevention training, operational & safety compliance, operational & safety audits.
• Investigating internal and external theft

Within a forty two store region: 

• I managed all areas of safety, safety training, operational & safety compliance and audits.
• Initiated, investigated, managed and presented all internal and external cases. Determined prosecution through partnership with the Loss Prevention VP. Managed civil demand and recovery for all internal/external cases. 

Serve customers by supporting Store Management to minimize loss of company assets and maintain a safe and secure environment for Customers and Associates. Area Loss Prevention Managers direct and manage Loss Prevention team efforts in a specific geographic area. Area Loss Prevention Managers establish effective internal and external Loss Prevention & Safety controls, and ensure adherence to Loss Prevention & Safety policies and procedures. Area Loss Prevention Managers maintain a leadership presence in the area and provide Loss Prevention & Safety training and education to LP and Store Associates. Area Loss Prevention Managers direct area investigation efforts and coordinate with LP Staff, Store Management and Local Authorities.

Working with minimal supervision uses broad discretion to protect the assets (physical and human) within a district/s. Balances theft and fraud trends, safety and security, and inventory control strategies to identify and apply a broad range of Asset Protection techniques/solutions to control potential or actual losses or threats. Establishes and maintains a safe and working environment for all associates and customers, and identifies losses and develops actionable plans to prevent loss and reduce shrinkage while promoting asset protection awareness within stores.

• Community Policing Officer: Patrolled City working with Community Leaders, Retailers, and City Official's to identify community problems.
• Then working with the Local Community Leaders, residents, City Official's, State Official's, Federal Official's, and News organizations to develop and implement an action plan to resolve the problems.
• Responded to calls for service; Ordinance violations, disturbance calls, traffic violations, credit card fraud, check fraud, damage to property, B&E calls, Rape's, Murder's, etc.
• Complete and file daily, weekly, and monthly reports.
• Special Units: K9, S.E.R.T.
• SWAT) Cover Team Commander, S.E.R.T.
• SWAT) Entry Leader, and Community Policing.