I’m a highly motivated, results-driven professional with
over eighteen years of diverse multi-unit retail management experience. I’m regarded
as a leader and a team player with hands-on operational skills along with a
proven track record of reducing shrink. As a Loss PrXXXion/Asset Protection
professional I think outside of the box with a global approach. I’m as
comfortable drilling down exceptions as I am investigating internal losses or external theft. I bring years of extensive experience in management, operations,
audit, safety, shrink reduction strategies, interviewing and internal/external
investigations to the table.
Highlights
Team-oriented
Exceptional leader
Outstanding communication skills
Conflict resolution skills
Retail inventory management
Store operations
MS Office proficient
Accurate cash handling
Education
McDowell Technical Community CollegeMarion, NCExpected in 1991 – –High School/GED: - GPA:Home School Program
Accomplishments
Developed and implemented new loss prXXXion methods which resulted in a 40% reduction in shrinkage rates. Awarded “Top Regional Loss PrXXXion Manager of the Year” in 2008.
Experience
State Of Pennsylvania - Driver License Examiner Upperstrasburg, PA, 02/2014 - Determine
Eligibility, test, and evaluate persons applying for XXXified Driver License,
Commercial Driver License, Learners permits and ID cards. Confirm applicant’s
knowledge of NC Motor Vehicle laws, identification of road signs, checking
vision and observe/evaluate driving skills by riding with customer in their
personal vehicle on a road test in all types of weather. ID any possible health
concerns, advise customer of adjunct service programs, enter applicant XXX and
court ordered info into a mainframe XXXbase, collect balance and report fees
collected daily. Wear agency issued uniform and shoes. Work in confined areas
and handle stress dealing with customers. Travel during the day and overnight
on short notice to provide relief for other offices.
Peloton Interactive, Inc. - Asset Profit & Protection Associate (Part Time) Palm Beach Gardens, FL, 08/2014 - Jobs in XXX category are responsible for protecting company assets through activities in safety, inventory recovery and internal/external theft. Some essential duties include including assisting with reduction of loss of inventory, time, and assets, as well as monitors surveillance equipment and apprehends shoplifting suspects.
Marshall Retail Group - Regional Loss PrXXXion Manager Los Angeles, CA, 07/2007 - 09/2013AIR-serv Group LLC was a 100% cash handling business. The East Region consisted of 90 route technicians along with branch personal. Primary daily responsibilities was to develop an audit schedule, shadow employees to ensure positive customer interaction along with compliance of company initiatives, sales goals, product appearance and policy compliance.
Trained staff to deliver outstanding customer service.
Head of regional safety committee and regional safety audits.
Development, implementation, monitoring and management of field safety programs and training. Conducted all new hire, monthly and annual employee safety training.
Managed operational audits, internal/external operational controls, cash handling procedures, point of transaction and deposit verification, loss prXXXion training & awareness and internal/external investigation standards.
Fleet management of 100 company vehicles using FleetMatics technology to verify movement and collection standards.
Auditing seven branch offices with 2500 field assets per branch. I ensured that all branch offices, fleet vehicles and field assets were equipped with proper protection devices, security devices and controls.
Field audits to verify and reconcile cash secured in the field assets.
Field audits to verify weekly deposit paperwork. Audit cash secured in the lock boxes in each fleet vehicle to collection reports.
90% travel required overnight travel 4 nights a week
American Security, L.L.C. - Store Manager Hudson, WI, 09/2006 - 07/2007
I Completed Store Managers Training in 2007
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies. Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Contributed to merchandising ideas at team sale meetings.
The Realreal, Inc. - Security Specialist Pleasanton, CA, 07/2006 - 09/2006
Sales, cold call sales.
I sought out sales leads, scheduling in home visit, in home demonstration, completion of sales contract and follow-up on installations with customers.
Peloton Interactive, Inc. - Area Loss PrXXXion Manager Paramus, NJ, 04/2006 - 07/2006
After completing Store Managers training in 2006 I worked within a twelve store market:
I managed all areas of operational and loss prXXXion audits in assigned stores.
The Realreal, Inc. - Regional Loss PrXXXion Manager Portland, OR, 2006 - 04/2006
Within a forty two store region:
I managed all areas of safety, safety training, operational & safety compliance and audits.
Initiated, investigated, managed and presented all internal
and external cases. Determined prosecution through partnership with the Loss PrXXXion VP. Managed civil demand and recovery for all internal/external cases.
Cracker Barrel Old Country Stores - Area Loss PrXXXion Manager Mcdonough, GA, 02/2001 - 2006
Serve customers by supporting Store Management to minimize loss of company assets and maintain a safe and secure environment for Customers and Associates. Area Loss PrXXXion Managers XXXect and manage Loss PrXXXion team efforts in a specific geographic area. Area Loss PrXXXion Managers establish effective internal and external Loss PrXXXion & Safety controls, and ensure adherence to Loss PrXXXion & Safety policies and procedures. Area Loss PrXXXion Managers maintain a leadership presence in the area and provide Loss PrXXXion & Safety training and education to LP and Store Associates. Area Loss PrXXXion Managers XXXect area investigation efforts and coordinate with LP Staff, Store Management and Local Authorities.
City Of Westerville - Loss PrXXXion Manager Westerville, OH, 07/2000 - 02/2001
Working with minimal supervision uses broad discretion to protect the assets (physical and human) within a district/s. Balances theft and fraud trends, safety and security, and inventory control strategies to identify and apply a broad range of Asset Protection techniques/solutions to control potential or actual losses or threats. Establishes and maintains a safe and working environment for all associates and customers, and identifies losses and develops actionable plans to prXXX loss and reduce shrinkage while promoting asset protection awareness within stores.
Marion Police Department - Police Officer City, STATE, 09/1994 - 02/2001
Community Policing Officer: Patrolled City working with Community Leaders, Retailers, and City Official's to identify community problems.
Then working with the Local Community Leaders, residents, City Official's, State Official's, Federal Official's, and News organizations to develop and implement an action plan to resolve the problems.
Responded to calls for service; Ordinance violations, disturbance calls, traffic violations, credit card fraud, check fraud, damage to property, B&E calls, Rape's, Murder's, etc.
Complete and file daily, weekly, and monthly reports.
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School Attended
McDowell Technical Community College
Job Titles Held:
Driver License Examiner
Asset Profit & Protection Associate (Part Time)
